Welcome to today’s webinar:

Evolve your Customer Service with the Zendesk + Trustpilot

integration

The session will begin in a few minutes.

Welcome to today’s webinar!Today’s presenter:

Simone ChimeraEnterprise Support Manager, Trustpilot

Sarah KelleherCustomer Marketing Manager, Trustpilot

If you have a question...● Use the “Questions” pane on the

control panel to ask any questions throughout the webinar

● We’ll answer as many questions as we can during the session, and follow up via email on any outstanding questions

● You’ll all receive a follow-up email with a link to the recording of the webinar

Today’s agenda:● Quick intro to Zendesk● How does this integration

benefit your customer service?

● Product demo and best practices

● Live questions from the audience

Introduction to Zendesk

Introduction to Zendesk

● One of the leading customer service and support ticket softwares in the world

● That’s why 75.000 organisations world-wide trust their customer service with Zendesk

How can this integration help my customer service?

Good customer service drives ROI

According to Verint research, “85% of consumers say good service affects their buying behavior”

85%

Hear it from our customerTrustpilot is an important customer service avenue for us. The Trustpilot and Zendesk

integration has been a huge time saver and allowed us to control everything related to

reviews in one place.

Adam Young, RC Wiley

“ “

Key benefits● Streamline all customer reviews in one

organised place● Boost efficiency of review management

for your support agents● Increase visibility on time spent replying

to reviews● Duplicate your existing Trustpilot tags

into Zendesk to ensure all your systems have the same data

Product Demo & Best Practices

Recap on best practices● Set triggers based on star ratings ● Setup macros● Duplicate your existing Trustpilot tags

into Zendesk to ensure all your systems have consistent data

Questions?

● We’ll send the recording and slides to all attendees

● If you have any questions, please send an email to webinars@trustpilot.com or reach out to your Success Manager

● All non-Enterprise clients will receive 25% discount on upgrading your package in the next 2 weeks

Next Steps