1001 Pennsylvania Avenue NW Suite 600 South Washington DC 20004 Phone (202) 742-6639 Fax (202) 742-6643 www.asherstrategies.com v1.0 Are Your Salespeople Properly Focused? By John Asher Top salespeople spend their time focused on a few qualified top opportunities. Focus is key, as numerous studies have shown that it takes an average of twelve contacts to make a sale in typical business-to-business sales. A contact can be a: • Personal visit • Telephone call • E-mail exchange • Instant messaging • Personal note • Voice mail message • Text message • Audio postcard (salesforceaudio.com) • Copies of interesting articles • Social engagements • Direct mail • Newsletters • Broadcast email • Special reports The twelve contacts are measured from the recognition of a qualified opportunity until the close. Additionally, the Harvard Business School conducted a study and determined that an average of seven of the contacts must be quality contacts, such as: • A face-to-face meeting • An in-depth phone conversation • An active electronic exchange via e-mail, instant message or text message Average salespeople quit after just three contacts and move on to the next opportunity. The ability to focus and stay with a qualified opportunity until it closes defines top salespeople. There are four primary reasons why it takes up to twelve contacts to close a sale. 1. Comfort Level/The Relationship It usually takes some time (perhaps two to three contacts) for the buyer to feel comfortable with the salesperson, the salesperson’s organization and the products or services being offered. 2. The Buyer’s Decision-Making Process Most companies have a formal process for making purchasing decisions. There may be more than one buyer, timing issues or budget constraints. The salesperson may have to help the buyer get the necessary funds inserted in the buyer’s subsequent year’s budget, causing a delay. 3. The Competition or Incumbent The buyer usually needs time to review offerings from the competition or the incumbent.

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Page 1: Are Your sales people really focused?

1001 Pennsylvania Avenue NW Suite 600 South Washington DC 20004Phone (202) 742-6639 Fax (202) 742-6643

www.asherstrategies.com v1.0

Are Your Salespeople ProperlyFocused?By John Asher

Top salespeople spend their time focused on a few qualified top opportunities. Focus is key, as numerous studies have shown that it takes an average of twelve contacts to make a sale in typical business-to-business sales.

A contact can be a:

• Personal visit• Telephone call• E-mail exchange• Instant messaging• Personal note• Voice mail message• Text message• Audio postcard (salesforceaudio.com)• Copies of interesting articles• Social engagements• Direct mail• Newsletters• Broadcast email• Special reports

The twelve contacts are measured from the recognition of a qualified opportunity until the close. Additionally, the Harvard Business School conducted a study and determined that an average of seven of the contacts must be quality contacts, such as:

• A face-to-face meeting• An in-depth phone conversation• An active electronic exchange via e-mail, instant message or text message

Average salespeople quit after just three contacts and move on to the next opportunity. The ability to focus and stay with a qualified opportunity until it closes defines top salespeople. There are four primary reasons why it takes up to twelve contacts to close a sale.

1. Comfort Level/The Relationship It usually takes some time (perhaps two to three contacts) for the buyer to feel comfortable with the

salesperson, the salesperson’s organization and the products or services being offered.

2. The Buyer’s Decision-Making Process Most companies have a formal process for making purchasing decisions. There may be more than

one buyer, timing issues or budget constraints. The salesperson may have to help the buyer get the necessary funds inserted in the buyer’s subsequent year’s budget, causing a delay.

3. The Competition or IncumbentThe buyer usually needs time to review offerings from the competition or the incumbent.