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Meeting Your Shipping Challenges In E-commerce Industry
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What Is E-commerce?
● E-commerce or eCommerce, is trading in goods and services, or the transmitting of funds or data, over an electronic network, primarily the Internet
● These business transactions occur either business-to-business, business-to-consumer, consumer-to-consumer or consumer-to-business
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● In a world where your competitors are only a click away, on-time shipping really is the ‘new’ marketing
● Customers hate to wait, even if it’s 1 day of waiting
● You will lose valued customers if :○ Promised delivery was not met○ The wrong or defective product was sent○ Lack of response from the seller○ Bad service
Speed Matters
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Importance Of On-time shipping● If there is one very important rule in any
eCommerce business, it is to “get it right first time, which makes customers happy each and every time”
● Timely order fulfilment is crucial to the success of every online business on the planet
● Good on-time shipping service will bring more business and revenue than any promotional campaign or price cut strategy
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Consequences Of Late Deliveries
● Loss of customers and market share● Difficulty in obtaining new orders● Time wasted tracking down and
explaining late orders● Problems with cash flow● Inflated inventories● Lowered productivity and profits● Loss of reputation
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Challenges
● Incorrect scheduling● Improper planning● Lack of coordination ● Catalog Integration● Order lost in transit● Order damaged in transit● Order sent to wrong address● Shipped wrong item● Late shipments● Changing a tracking number● Speedy order handling
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Ways To Improve On-Time Delivery
● Set “on-time delivery” as a top goal of your organization
● Use addressing software● Implement systems for delivery● Refine planning parameters to
ensure accurate schedules● Use telematics● Maintain Records● Hire a good shipping provider
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Ways To Improve On-Time Delivery
● Align the organization
● Communicate clearly and often
● Solicit feedback
● Train your Employees
● Measure progress toward your goal
● Handle your returns and replacements
as gracefully as possible
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Contact Us
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