Retail Software to Manage the OmniChannel EraDriving Profit with the Right Technology for Growing Businesses

Welcome to today’s Webinar, presented by:

Today’s Speakers:Steve Tuszynski – SAP Business One Consultant, Vision33Scott McMahon – General Manager, zedSuite Integration SolutionsMike Banwart – Sr. Channel Sales Manager, SPS Commerce

AGENDA

• The Retail Landscape – past & present• How do we define Omnichannel?• The Burden on Retailers• How to Address the Challenges• The Right Technology for Retail• Case Studies• Questions

The Retail Landscape 2009 vs. Today

e-commerce

social media

mobile

@ digital presence

retailer

vendor

Consumer 3PL

Omnichannelnon-existent

2009

“The Amazon Effect”

Consumers are driving

tremendous change in retail

1Omnichannel

capabilities are a strategic necessity

2Retail Business

Networks make omnichannel integration possible

3

SPS 2015 Retail Insight Report from RSR Researchhttp://www.spscommerce.com/edi-resources/research/

The consumer is in charge

fact

omnichannel [om-nee chan-l]1. A consistent consumer shopping experience,

regardless of where the consumer chooses to engage a retailer (or supplier)

The Age of the Customer is a 20-year business cycle where the most successful companies will reinvent themselves to systematically

understand & serve increasingly powerful customers.

Retail Management Pains

• Labor/Transport costs too high• Poor in-stock performance• Lack of visibility between departments and supply chain• Slow reaction to competitors• No click & collect• Damage & shrinkage too high• Inefficient processes across all departments• Slow ROI on marketing efforts and technology• Declining market share and sales• Inability to sustain growth rate & respond to business/consumer requirements

Retail Systems Outdated

• Retail info systems were built to fit a store, not a customer or supply chain community

• Painful System Upgrades, all need to be re-invented– Digital Presence – Planning & Allocation Systems– ERP Systems– Order Management Systems– Warehouse Management Systems– Inventory

• Impossible Integration Challenges:– Legacy integration models inadequate– Traditional business relationship prevent omnichannel success

Innovative businesses continuously exploit digital technologies to create both new sources of value for customers and increase operational agility in servicing their customers.

© 2015 Forrester Research, Inc.

How the Best Technology performs in Retail

End to End Retail Management Solution Seamless and deep integration with SAP suite of Business Management

Applications Highly scalable - From single store to hundreds of stores globally Ease of deployment, use and maintenance Low Cost of Ownership

1 System for all business data

Loyalty Gift Cards

Point of Sale

Online Shopping

ERP Solution

Multi-Store & Franchises

CRM

After Sales Service

Planning & Merchandising

Analytics

Store Management

One Business. One System.

Proactively Focus on What’s ImportantWorkflow-based alerts to monitor, notify and trigger auto-responses when important business events occur

Eliminate Barriers & RedundanciesInformation captured is instantly accessible in the entire system, eliminating redundant data entries and errors in different systems

Integrate All Critical Business FunctionsManage your entire business end-to-end across sales, customers, purchasing, inventory, operations, financials and HR functions, all in a single system

SAP Business One Core Functions

Business Benefits of SAP Business One

• Affordable, Easy to use

• All data in a single centralized location

• SAP Crystal Reports for reporting and analysis

• Full-featured business management solution

• Used in 150+ countries with 43 localizations

• Open integration framework

• Fast Return on Investment

• Flexible, extendable and can grow with you

• Available anytime, anywhere and on any

device.

Retail Benefits of SAP Business One

• Fast, easy to access and accurate transaction processing

• Microsoft Word, Excel and Outlook integration

• Remote support platform for diagnostics and troubleshooting

• Reduce reconciliation by closing the loop between sales, credit card

payment and bank statements

• Reduce inventory costs through accurate and streamlined inventory and

distribution processes

• Increase agility and increase customer satisfactions by anticipating

customer demand and responding quickly

BUILT ON THE COMMERCE PLATFORM

SPS COMMERCE – CLOUD RETAIL LEADER

COMMERCE APPLICATIONS

SPS Commerce & zedSuite Partnership

SPS Commerce Cloud EDI connected by zedSuite

___________________________________________________________________________________________________________________________

Seamless EDI Integration

• Deepest level of integration between your ERP solution and your trading partners

• Built exclusively to connect SAP Business One to the SPS Universal Network

• Integrated EDI TransactionsOUTBOUND PURCHASE ORDER (850), FUNCTIONAL ACKNOWLEDGEMENT (997), INBOUND SHIPMENTS (856) AND INBOUND INVOICES (810).

• Complete Data IntegrationSAP Business One sales, invoicing, production, scheduling, and shipping data is all fully integrated - eliminating any manual process.

• Connect with and do Business with More Trading Partners

Standardized document formats widen your business market to over 55,000 trading partners using SPS Universal Network exclusively.

• Unparalleled Connectivity with any System or Solution

Built on the power of zedSuite’s zed Interconnect - you can integrate new and/or existing Web applications with SPS Commerce Cloud EDI.

• Benefit from managing all data with 1 single program

zedSuite Connector EDI

Multiple Transactions & User InterfaceiVend POS – Transaction Processing

iVend POS can be used with both Keyboard and Touch Screen equipment

Sale Sale Return Sale Exchange

Sales Order booking / Order fulfillment

Quotation / Convert quotation to Sales Order or Sale

Layaway booking/ fulfillment

On Account Payment

Capturing Lost Sales

iVend POSTransactions supported on

With real time visibility of inventory for all stores and warehouses at the POS.

Customer Credit & Automatic Price Determination

Display customer balance and credit limit on the POS

Automatic price determination at POS

Automatic Tax determination at POS

Override price, discounts and taxes on the POS

Easily look up quantity on hand and item attributes, as well as display a picture

Easily manage / create customer records from the POS

Cash ManagementiVend POS – Transaction Processing

Create and track the cash being disbursed and collected from each POS from the start till end of each day, maintain opening balances, till counts and in/outs

Facility to book petty expenses at the POS

Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Traveler's Check

Item description override on POS: Used for selling open items and special order items tied to a single item master record

Attach reason code to transactions: POS user can be prompted for a reason code for executing a specific transactions

Add sale level comments at the POS: can be printed on the receipt

All tenders, including custom and loyalty points

Vision33 Customer: San Jose Sharks

• SAP Business One • Sporting Goods/Apparel• 22 POS, 22 Locations• Mobile POS• 15K Transactions Nightly • Real Time Inventory Monitoring• Integration to ECC 6.0

• SAP Business One• Hardware, Home Centers• 150 POS, 41 Locations• Promotions, Gift Cards• Coupons• Loyalty• Inventory Planning/Forecasting

Vision33 Customer: Valu Home Center

• SAP Business One• Specialty Retail• 160 POS, 160 Locations• Promotions, Gift Cards• eCommerce• Inventory Mgt.• Inventory Planning/Forecasting

Vision33 Customer: Showcase

Under ArmourLarge Enterprise Customer Success Story

• Leading athletic company in the US with global presence• Industry: Apparel & Textile Products • Annual Revenue: $4 Billion• Solution: SAP Business One Core Implementation with International

Blueprint Rollout

• Supports rapid deployment of subsidiary operationsSAP Business One

• Integrates headquarters/SAP ECC with subsidiary operations

SAP Business One Integration Framework (SAP B1iF)

• Local market Consulting to meet legal requirements, language etc.Localizations

• Custom application development of industry vertical solutionAdd-Ons – Apparel

SUMMARY

• We are in the customer era• In order to stay competitive in the

omnichannel marketplace, we must adapt quickly

• The right technology allows businesses to remain agile and provides access to all the data needed to make informed decisions.

• Choose the right implementation partners who are invested in your success.

Questions?

Please stay in touch

spscommerce.com vision33.com ivend.com zedsuite.com

Mike Banwart Sr. Channel Sales ManagerSPS Commerce612.435.9505mjbanwart@spscommerce.com

Steve TuszynskiSAP Business One Consultant Vision33312.893.5545 ext. 314Steve.tuszynski@vision33.com

Scott McMahonGeneral ManagerzedSuite Integration Solutions415.403.0888 ext. 318Scott.mcmahon@zedsuite.com