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Evry Digital Advantage IBM keynote on future of retail

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Page 1: Evry Digital Advantage   IBM keynote on future of retail
Page 2: Evry Digital Advantage   IBM keynote on future of retail
Page 3: Evry Digital Advantage   IBM keynote on future of retail

Five disruptive forces are forcing retail industry to focus on three key areas

Customer expectations

Customers inundated with information are

looking for compelling

content. Retailers need to engage

better with these customers

Customers are assuming ever

greater ownership over their personal

retail journey. Retailers will have to ensure better

engagement at all touch points

Technology progress

Technology is redefining the

rules of customer interaction in

retail. Players will have to be more

aggressive in making decisions to embrace new

technology

Eroding margins

Retailers are highly concerned about

declining customer loyalty and profitability.

Retailers need to adapt fast in the

new normal environment

Security breaches

Malware attacks targeting systems

are becoming more common.

Retailers have to discover effective

and relevant solutions to combat this

Engage DecideDiscover

Self-serve retail

Page 4: Evry Digital Advantage   IBM keynote on future of retail

Successful retailers tend to have stronger capabilities in customer engagement, discovery of new ideas, and decision-making

Sources and definitions: See speaker notes

Page 5: Evry Digital Advantage   IBM keynote on future of retail

Retail organizations need to engage with customers, discover insights and make effective decisions to succeed

Sources and definitions: See speaker notes

Page 6: Evry Digital Advantage   IBM keynote on future of retail

Traditional analytics, while effective across many areas, are constrained in exploiting full value of exponentially expanding data

Sources and definitions: See speaker notes

Page 7: Evry Digital Advantage   IBM keynote on future of retail

Retailers lack capabilities to make full use of available data, thereby creating a performance gap

4V of Data(Volume, Variety, Velocity, Veracity)

Chan

ge Performance gap

Opportunity…new ways of working, operating, thinking

Achievement…but riding by the constraints of limited capabilities, organization achievements would be at slower pace

Page 8: Evry Digital Advantage   IBM keynote on future of retail

This performance gap can be bridged by cognitive computing, overcoming human and current systems’ limitations

Page 9: Evry Digital Advantage   IBM keynote on future of retail

Cognitive computing with its three capabilities can be that new vehicle that opens the door to new opportunities

Page 10: Evry Digital Advantage   IBM keynote on future of retail

These three capabilities are built upon a set of cognitive functions

Concept expansion

Machine translation

Message resonance

Question and answer

Personality insights Relationship extraction

Speech to text

Text to speech Tradeoff analyticsVisualization rendering Visual recognition

Concept insights

Analyzes the visual appearance of images or video frames to

understand what is happening.

Translate text from one language to another.

Personality insights to engage users on their own terms

Graphical representations of data analysis for easier understanding

Direct responses to users inquiries fueled by primary document

sources

Provides highly accurate, low latency speech recognition

capabilities

Synthesizes natural-sounding speech from text

Communicate with people with a style and words that suits them

Locate relevant documents that may not directly mention your

query.

Intelligently finds relationships between sentences components (nouns, verbs, subjects, objects,

etc.)

Helps make better choices under multiple conflicting goals with

smart visualizations and analytical recommendations.

Maps euphemisms or colloquial terms to more commonly understood phrases

Page 11: Evry Digital Advantage   IBM keynote on future of retail

10,000+ in Design Bootcamps 100+ Product

Designs

IBM Design ThinkingHuman-centered outcomes at speed and

scale

IBM is a Design led enterprise

Page 13: Evry Digital Advantage   IBM keynote on future of retail
Page 14: Evry Digital Advantage   IBM keynote on future of retail

Cognitive is helping retail organizations to provide better service, discover insights and to take better and quick decisions

Page 15: Evry Digital Advantage   IBM keynote on future of retail

IBM’s DevOps journey

2000+ Developers

8 core tools35+ tools in the tool

chain

30+ bootcamps100+ squads

300% increase of “pure

coding time” Cloud Services

developers

IaaS Services team reduced

new code deployment time from 32 hours… to 6 hours… to minutes

Watson developers compressed

release frequency from

months to every 3 weeks

A few early results…

Hypothesis testing

IBMBluemix

Writing user stories

Continuous Integration

Daily Standup

Center of Competenc

y

Boot Camp Training

Test Driven Developme

nt

Microservices

Delivery Pipeline

A/B Testing

Auto- scaling Chaotic

Testing

CircuitBreakers

Continious Delivery

DarkLaunch

Dev & Test & CI

Deploy&

Manage

HypothesisDriven

Experiments

Expand&

Scale

Page 16: Evry Digital Advantage   IBM keynote on future of retail

Hybrid Cloud essentials

To develop, experiment anditerate at speed

DevOpsProductivity

To extract deeper insight

Powerful, Accessible Data & Analytics

To unlock existing data

Hybrid Integration

To put the right workload in the right place

Choice withConsistency

Cognitive Solutions To build understanding and learning into decisions and interactions

Page 17: Evry Digital Advantage   IBM keynote on future of retail

Bluemix Garage is a startup within IBM

Page 18: Evry Digital Advantage   IBM keynote on future of retail

IBM Design Thinking & Garage drives cloud experiences

Delivering a first-class mobile experience

More info

Toolchains Presence Insights

Bluemix

IoT

MobileFirst GIT

Watson

CloudFoundry

Migrating your systems to the cloud

OutcomesDesign

MVPIBM

DesignThinking

Deliver Large scale IoT & Analytics applications

Enable Hybrid Cloud and Multi-Speed IT

Accelerating innovation with cloud native

Create a centralized place to enforce security, manage APIs, and collect analytics.

Watson Next GenerationCognitive Applications

Effective experimentation with Blockchain

Page 19: Evry Digital Advantage   IBM keynote on future of retail

Embracing designers, founders, developers and business disruptors globally

Nicepartnered with

CEEINCA

San Francisco partnered with

Galvanize

Toronto partnered with

the DMZ

Londonpartnered with

WeWork Moorgate

Melbourne partnered with

Carlton Connect Initiative

OR we bring a Pop-

Up garage to you

Tokyocoming 2016

Singaporecoming 2016

NordicPopUp

New Yorkcoming 2016

The Garage ecosystem is inclusive

Page 20: Evry Digital Advantage   IBM keynote on future of retail

Open by design

IaaS

PaaS

SaaS

Hybrid CloudPrivate Cloud Off-premise cloud

OAuth

Page 21: Evry Digital Advantage   IBM keynote on future of retail

Not your father’s IBM product

Page 22: Evry Digital Advantage   IBM keynote on future of retail

Organizations should follow a structured road map that nurtures optimism and reduces complacency