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The only international Index to analyze and rank E-Commerce performances of leading players all along the customer journey.

Analysis and ranking of 111 leading local and international leaders’s E-Commerce ecosystems through 250 criteria before, during and after purchase including Omnichannel and Online marketing

Overall rankingRank Company name vs. ‘14 HQ Category Score

/100

1 SAKS FIFTH AVENUE +66 USA Champion 81.31

2 ZAPPOS +0 USA Champion 80.74

3 JOHN LEWIS +15 EUR Champion 80.70

4 NET-À-PORTER +0 EUR Champion 79.55

5 NEIMAN MARCUS +83 USA Champion 79.51

6 BURBERRY +27 EUR Champion 79.30

7 3 SUISSES +115 EUR Champion 78.45

8 KATE SPADE +5 USA Champion 78.32

9 NORDSTROM -1 USA Champion 77.55

10 HARRODS +4 EUR Champion 77.49

11 ASOS +15 EUR Challenger 76.41

12 SEPHORA +0 EUR Challenger 75.95

13 ZALANDO -12 EUR Challenger 75.61

14 FNAC +6 EUR Challenger 75.22

15 AMAZON -12 USA Challenger 74.29

16 MACY’S +14 USA Challenger 74.28

17 TARGET -6 USA Challenger 74.22

18 SARENZA -2 EUR Challenger 74.18

19 RALPH LAUREN -9 USA Challenger 73.86

20 NIKE +9 USA Challenger 73.72

21 SELFRIDGES & CO +28 EUR Challenger 73.68

22 MARKS & SPENCER -13 EUR Challenger 73.53

23 LA REDOUTE -4 EUR Challenger 73.35

24 DARTY +30 EUR Challenger 73.21

25 J.CREW +73 USA Challenger 73.18

26 WALMART +2 USA Challenger 73.01

27 MENLOOK / EUR Challenger 72.74

28 LOUIS VUITTON +30 EUR Challenger 72.73

29 FAB -22 USA Challenger 72.63

30 TOYS’R’US +34 USA Challenger 72.40

31 COACH +28 USA Challenger 72.37

32 TORY BURCH -11 USA Challenger 72.11

33 SWAROVSKI +68 EUR Challenger 71.96

34 BLOOMINGDALE’S -17 USA Challenger 71.73

35 GALERIES LAFAYETTE / EUR Challenger 71.51

36 JIMMY CHOO / USA Challenger 71.50

37 FOOT LOCKER / USA Challenger 71.49

38 BEST BUY +34 USA Challenger 71.48

39 FARFETCH +23 EUR Challenger 71.47

40 TIFFANY & CO +10 USA Challenger 71.22

41 CLARINS -19 EUR Challenger 71.11

42 BARNEYS NEW YORK +36 USA Challenger 71.07

43 MARIONNAUD +52 EUR Challenger 71.02

44 CLINIQUE -29 USA Challenger 70.97

45 MICHAEL KORS +38 USA Challenger 70.92

46 YOOX -14 EUR Challenger 70.49

47 ESTEE LAUDER -13 USA Challenger 70.41

48 LACOSTE -42 EUR Challenger 70.19

49 H&M -22 EUR Challenger 70.12

50 BARNES & NOBLE -19 USA Challenger 70.05

51 ADIDAS -27 EUR Diligent 69.95

52 GAP -47 USA Diligent 69.89

53 ZARA +3 EUR Diligent 69.09

54 BONOBOS -9 USA Diligent 68.86

55 DECATHLON -13 EUR Diligent 68.75

56 GIORGIO ARMANI +63 EUR Diligent 68.47

Rank Company name vs. ‘14 HQ Category Score /100

57 EVERLANE / USA Diligent 68.10

58 BIOTHERM / EUR Diligent 67.89

59 JUSTFAB -21 USA Diligent 67.68

60 BENEFIT COSMETICS -3 USA Diligent 67.41

61 MYTHERESA -26 EUR Diligent 67.27

62 MARC JACOBS -9 USA Diligent 67.18

63 L’OREAL PARIS +8 EUR Diligent 66.76

64 NASTY GAL -1 USA Diligent 66.72

65 YVES ROCHER -19 EUR Diligent 66.49

66 ESPRIT +10 EUR Diligent 66.28

67 LEVI’S -30 USA Diligent 66.11

68 CHANEL -29 EUR Diligent 65.98

69 CELIO -18 EUR Diligent 65.90

70 DELL +26 USA Diligent 65.88

71 URBAN OUTFITTERS / USA Diligent 65.74

72 NOCIBÉ +10 EUR Diligent 65.68

73 ETAM / EUR Diligent 65.66

74 WALGREENS / USA Diligent 65.65

75 SHISEIDO / ASIA Diligent 65.61

76 PIXMANIA -3 EUR Diligent 65.58

77 BOOTS / EUR Diligent 65.29

78 ARGOS +19 EUR Diligent 65.19

79 AMERICAN APPAREL -2 USA Diligent 64.53

80 MAC COSMETICS -28 USA Diligent 64.51

81 FEELUNIQUE / EUR Diligent 63.74

82 KIEHL’S / USA Diligent 63.71

83 TOPSHOP -8 EUR Diligent 63.63

84 PUMA -36 EUR Diligent 63.02

85 VESTIAIRE COLLECTIVE -5 EUR Diligent 63.01

86 AUCHAN -63 EUR Diligent 62.67

87 GILT -51 USA Diligent 62.60

88 HUGO BOSS -48 EUR Diligent 62.31

89 HERMES -2 EUR Diligent 62.29

90 SEARS -65 USA Diligent 62.03

91 CHRISTIAN LOUBOUTIN / EUR Diligent 61.34

92 KIKO COSMETICS / EUR Diligent 60.96

93 CARTIER / EUR Diligent 60.73

94 HOMEBASE +24 EUR Diligent 60.66

95 APPLE -29 USA Diligent 60.37

96 DIOR PARFUMS +21 EUR Diligent 60.34

97 LONGCHAMP -5 EUR Diligent 60.12

98 TOMMY HILFIGER -28 EUR Diligent 59.39

99 E.L.F. / USA Diligent 58.54

100 DOLCE & GABBANA +23 EUR Diligent 57.97

101 IKEA +28 EUR Feeble 57.89

102 GUCCI -8 EUR Feeble 57.48

103 BACCARAT -17 EUR Feeble 54.28

104 SAINT LAURENT +5 EUR Feeble 53.56

105 GUERLAIN -20 EUR Feeble 53.55

106 CALVIN KLEIN -41 USA Feeble 51.29

107 C&A / EUR Feeble 49.68

108 VENTE PRIVEE -3 EUR Feeble 49.11

109 CARREFOUR -2 EUR Feeble 46.99

110 LANCÔME -8 EUR Feeble 46.38

111 PRADA +15 EUR Feeble 42.47