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Retail is hurting. The top 3 trends disrupting retail may also save it. Conceptual, Physical and Virtual innovations will build new forms of retail. Conceptual -- 1:1 Retailing (Kurt Salmon) Physical -- re-allocation of physical transportation assets Virtual -- merger of offline and online behavior and systems
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IN PARTNERSHIP WITH KURT SALMON
Top Retail 2020 Trends
in the Retail World
Pano AnthosEaglepoint Advisors 2014
IN PARTNERSHIP WITH KURT SALMON
916-512-1570
11:1 Retailing is the trademark of Kurt Salmon. All other trademarks owned by respective parties
Page 2 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Eaglepoint Background
Eaglepoint is a boutique advisory firm that helps you reinvent your future when facing disruptive market situations.
Unlike traditional agencies or consultants, Eaglepoint provides operational legacy to the business.
Page 3 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Pano’s Background
• 4 yrs Social Gaming
• 2 yrs Youtube Video
• 6 yrs Ecommerce
• 3 yrs Mobile Apps/Games
• 1 yr Internet of Things
• 2 yrs SOTF
• Advisor P/E Firms
• Interim CEO
• CTO Alloy Digital
• Founder – Digital Practice, Kurt Salmon
• 4x Startup CEO
Page 4 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtual
Virtual becomes our second dimension
Physical
Thousand Points of Logistics
Conceptual
1:1 Retailing*
Top 3 Disruptor Trends
IN PARTNERSHIP WITH KURT SALMON
Retail Today – Few Rays of Light
5
IN PARTNERSHIP WITH KURT SALMON
Retail is being disrupted 6
Page 7 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
1/3 – 1/2 of Retail Stores Gone by 2020
Page 8 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Retail is being disrupted – 1/3 – 1/2 of Retail Stores Gone by 2020
IN PARTNERSHIP WITH KURT SALMON
What is Working? 1:1 Retailing and Experience
Page 10 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Its not the price of the product
Page 11 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Post-purchase• Support Me
• Remember Me
Purchase• Show Me
• Help Me
Historical customer desires haven’t changed
Pre-purchase• Know Me
• Educate Me
Page 12 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Physical
Thousand Points of Logistics
Conceptual
1:1 Retailing
Top 3 Disruptor Trends
Virtual
Virtual becomes our second dimension
Page 13 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1 Retailing
Customer is King
Customers will be the center of unique offers
Experience will separate successful from failing physical stores
Offline and Online will become indistinguishable
Page 14 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Power is in the hands of the consumer
Page 15 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
And that device is Mobile and increasingly a tablet
Page 16 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Page 17 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1 Retailing
Customer is King
Customers will be the center of unique offers
Experience will separate successful from failing physical stores
Offline and Online will become indistinguishable
Page 18 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
IN PARTNERSHIP WITH KURT SALMON
Apple’s Ibeacon and 1:1 Retailing® 1:1RetailingistheTrademarkofKurtSalmon 19
Page 20 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Unique Offers - The Impact of Apple’s Ibeacon – (Indoor GPS)
IN PARTNERSHIP WITH KURT SALMON
As She Approaches or Enters the Store… The Store Knows Where She Is
IN PARTNERSHIP WITH KURT SALMON
Payment Happens Electronically and She is Out the Door
Page 23 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Impact of Ibeacon =APV
Page 24 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Today: Typical Specialty Retailer Provides Limited Cross - Sell
Source: Kurt Salmon
Page 25 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Enormous Opportunities to Cross Sell in this 1:1 World
Source: Kurt Salmon
Page 26 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1 Retailing
Customer is King
Customers will be the center of unique offers
Experience will separate successful from failing physical stores
Offline and Online will become indistinguishable
IN PARTNERSHIP WITH KURT SALMON
The Genius Bar is Pure Genius
Page 28 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
“Prespired” to Spend
IN PARTNERSHIP WITH KURT SALMON
The Ultimate Third Place
Page 30 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1 Retailing
Customer is King
Customers will be the center of unique offers
Experience will separate successful from failing physical stores
Offline and Online will become indistinguishable
Page 31 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
One Identity to Rule Them All
Page 32 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
By 2020, Everything Computes
Page 33 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
By 2020 # of Internet Things will Hit 50 Billion
CowsToday
Page 34 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
By 2020 # of Internet Things will Hit 50 Billion
EverythingTomorrow
Page 35 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
40% of all Showroomers in stores do not purchase!!
IN PARTNERSHIP WITH KURT SALMON
Page 37 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
What if Showrooms came back…with a purpose?
Page 38 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Physical
Thousand Points of Logistics
Conceptual
1:1 Retailing
Top 3 Disruptor Trends
Virtual
Virtual becomes our second dimension
Page 39 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Sharing Economy Meets Logistics
Page 40 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Same Day Logistics via Sharing Economy
Page 41 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Drone Logistics is
Near
Page 42 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Physical
Thousand Points of Logistics
Conceptual
1:1 Retailing
Top 3 Disruptor Trends
Virtual
Virtual becomes our second dimension
IN PARTNERSHIP WITH KURT SALMON
Augmented reality brings part of the in-store experience online
Page 44 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtual Dressing is Coming…
Virtual Dressing Rooms – “Its Like Being There”
Page 45 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtualness is moving to Main Street as Tech Improves
OculusRift$2BMicrosoftKinect
http://youtu.be/CvQEcsSjg2M
Page 46 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtual
Virtual becomes our second dimension
Physical
Thousand Points of Logistics
Conceptual
1:1 Retailing
THANK YOU