3x

The steep increase in online shopping has brought about an influx ofreturns, an integral part of the customer experience. Who’s suffering and how

can you handle returns easily and cost-effectively?

While returns are a significant burden for

online retailers, handling them well is

important for the long-term health and

growth of a company. Rather than

restricting returns, focus on creating an easy

return experience for your customer. It’ll

keep them coming back for more! A dual

peel-n-seal mailer provides for a smooth

return process and reduced shipping costs.

Want to learn more

about our dual peel-n-

seal mailers?

Contact us today!

INFO@PAC.COM

WWW.PAC.COM

SURGE IN ONLINE HOLIDAY SHOPPING

SHIPPING DEMAND SPIKES

REDUCING RETURN COSTS

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

Black Friday Cyber Monday

$20BIN ONLINE HOLIDAY RETURNS

3XINTERNET VS.

PHYSICAL STORE

30%

80%OF RETAILERS OFFERED FREE

HOLIDAY SHIPPING

80% OF RETAILERS OFFERED

FREE SHIPPINGOVER THE HOLIDAYS

DID YOU KNOW?

67% of online shoppers review a retailer’s returns policy before making a purchase.

shopped ONLINE Thanksgiving weekend

103 million

shopped in a PHYSICAL STORE

LA

RG

ES

TON

LIN

E

15%OF ALL HOLIDAY

SHOPPING IS ONLINE

13%Y-O-Y

GROWTH

YOY Online Sales Growth (in millions)

Mobile

commerce

sales during

the holidays

up 59% from

2014

January 6th

National Returns Day

UPS shipped 5 million

return packages the

1st week of January

$3,070,000,000

85%of consumers

won’t buy from

a company that

makes returns

difficult

95%of consumers will

repeatedly buy

from a company

that makes

returns simple

Sa

les D

ay

in H

ISTO

RY

!

MORE LIKELY TO BE RETURNED

ONLINE PURCHASES ARE

> > > >

> > > > > >

packages were delivered this holiday season

1.5billion

averaging per person in the U.S.

5packages

Retailers need to make it as

simple as possible for customers

to return products because it

increases loyalty and helps get

products back in rotation.

OF ALL CLOTHING& SHOES

DUAL PEEL-N-SEAL MAILERS(easy returns & reduced shipping costs)

$69BTOTAL ONLINE HOLIDAY SALES

ECOMMERCE HOLIDAY SHOPPING

2

0

1

2

2

0

1

3

2

0

1

4

2

0

1

5

=

102 million

$2,740,000,000