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University Points: The Gamification of Training and Beyond

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Page 1: University Points: The Gamification of Training and Beyond

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The presentation will begin at the top of the hour.

A dial in number will not be provided.

Listen to today’s webinar using your computer’s speakers or headphones.

Welcome to the webinar!

Page 2: University Points: The Gamification of Training and Beyond

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Frequently  Asked  Ques6ons  

Page 5: University Points: The Gamification of Training and Beyond

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Jennifer  Riedell  Training  Consultant  Fallon  Health  

University  Points:  The  Gamifica6on  of  Training  and  Beyond  

Page 6: University Points: The Gamification of Training and Beyond

University Points

The Gamification of Training and Beyond

Page 7: University Points: The Gamification of Training and Beyond

fallonhealth.cares.

Question •  Does your company have a rewards

program to encourage employee learning? – Yes, and we love it! – Yes, but we are looking to improve it. – No, but we are thinking of implementing one. – No, and we are not planning to have one.

Page 8: University Points: The Gamification of Training and Beyond

fallonhealth.cares.

About Fallon Health •  Founded in Worcester, Massachusetts in 1977 •  Leading health care services organization supporting the

diverse and changing needs of those we serve •  Offers innovative health insurance solutions in

commercial, Medicare, and Medicaid products •  Consistently ranked among the nation’s top health plans

Our Mission: Making Our Communities Healthy

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Learning Points History •  Created in 2005 to reward employees for

attending internal workshops and external work-related workshops and conferences. –  1 point per hour for internal training; ½ point per hour

for external training –  Tracked through Human Resources –  Employees reaching a Learning Points level were

recognized on the intranet and at the annual All-Employee Meeting

–  Rewards were given for all employees reaching a Learning Points level

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Learning Points Levels

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Benefits ü  Encourages employees to participate in

optional trainings ü  External motivation for employees to

participate in required training ü  Some visibility into departmental training

and information about external resources ü Did we mention rewards?

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Challenges ! Not many optional training offerings

available for employees ! Paper-based record keeping for all

training opportunities ! Not all groups submitted training records

(internal and external) ! Did we mention rewards?

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Learning Points Over Time

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

2005 2007 2010 2013 2015

% o

f Em

ploy

ees

in L

evel

No Level Silver Gold Platinum Platinum Plus

Time after implementing Maestro LMS

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Change in Platinum Plus

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

2005 2007 2010 2013 2015

Platinum Plus

Time after implementing Maestro LMS

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Why University Points? •  Maestro LMS implemented in 2013

–  Replaced paper-based record keeping, and added 400+ hours of independent training from Skillsoft catalog

–  Branded as “The University” to further highlight the importance of continuing education for all Fallon employees

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•  Integrated SumTotal Talent in 2014; elixHR® Platform and Succession added in 2015 –  All products available to employees under “The

University” brand –  More traffic to The University for HR

functions, more users become comfortable with the site

–  Additional required actions can now be tracked, reported, and rewarded

Why University Points?

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fallonhealth.cares.

University Points – Activities •  Training: 1 University Point per

minute for internal training; ½ University Point per minute for external training

•  200 University Points for delivering/designing training (once annually)

•  Additional University Points available for completing required training when released

•  Managers can petition for University Points for preceptors

•  250 University Points for signing Performance Evaluation on time

•  250 University Points for uploading/populating a resume

•  50 University Points per current certification recorded

•  50 University Points for uploading a picture

•  Flexibility for additional University Points opportunities at any point during the year!

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University Points Levels

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University Points Levels

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University Rewards •  Learning Points

rewards were historically offered to all tiers, and in gift card format

•  2015 Learning Points rewards offered in two tiers (Silver/Gold and Platinum/Platinum Plus) and as notebooks with University branding

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Benefits to the Business ü  Visibility to all employee training by

managers and senior leaders ü Communication and coordination by HR

to encourage employees to participate ü  Includes required training/signoff for

Compliance or Regulatory purposes ü  Easy to report and recognize high

achievers

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Page 22: University Points: The Gamification of Training and Beyond

fallonhealth.cares.

Additional Business Buy-in •  Annual Compliance Refresher

–  Partnered with Compliance team to assign trainings daily during Compliance Week

– HR provided reporting, Compliance provided prizes to employees who completed training the same day

•  Corporate Relations University Points Challenge –  After presenting University Points to this

department, they decided to supplement with additional rewards to their own high performers

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Questions? Thank you for your participation!

For any additional questions please contact

Jennifer Riedell, Training Consultant

[email protected]

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Please complete the webinar evaluation.

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