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CONTINUOUS
IMPROVEMENT
CONTINUOUS
FEEDBACK
through
So why do performance reviewsgive us this feeling?
A: For starters, we hate them
So why do performance reviewsgive us this feeling?
Q: Why do we hate them?
Q: Why do we hate them?
A: Feedback is too few and far between
Q: Why do we hate them?
Q: Who else wants to improve
continuously?
A: Presidents, Founders, C-Suite
Q: Who else wants to improve
continuously?
Continuous feedback is the #1 driver
of continuous improvement
Q: How do we implement continuous
feedback for sustainable success?
i) Get senior leadership buy in
- tie feedback to improvement
- be data driven / determine baseline
ii) Get training/work with a coach
- build a ‘safe’ feedback culture
- leverage ongoing data into actionable
insights and recommendations
iii) Integrate into existing processes
- celebrate at staff meetings
- customer feedback
- existing software/workflows