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1©2014 Saba Software, Inc.
The Performance Reviews Is Dead –Long Live the Performance Review
Jan Sysmans
7 May 2015
3©2014 Saba Software, Inc.
Jan Sysmans
Senior Director Marketing, Saba
@jsysmans @sabasoftware
www.saba.com
4©2014 Saba Software, Inc.
• Survey Results
• Companies That Canned the
Performance Review
• Retention
• 5 Problems with Performance Reviews
• 4 Steps to a Better Paradigm
• Recommendations
7©2014 Saba Software, Inc.
People Are Leaving Their Jobs
36%Looking for a new job
45%Millennials looking to leave
Nearly 60% of the workforce
have been in their jobs
for less than 5 years
Source: Harris Poll, December 2014
8©2014 Saba Software, Inc.
Why?
47% Career growth
43% Compensation
38% Better sense of meaning
90% Drive their own career path
55%Expect more from their company
Source: Harris Poll, December 2014
9©2014 Saba Software, Inc.
Will The Real Leader Please Stand Up?
68%
Consider themselves leaders
12%
Aspire to the executive ranks
Source:
• Harris Poll, December 2014
• The Global Workforce Leadership Survey from Saba and WorkplaceTrends.com
13©2014 Saba Software, Inc.
We came to a fairly quick decision that we
would abolish the performance review,
which meant we would no longer have a
one-time-of-the-year formal written review.
What's more, we would abolish
performance rankings and levels in order
to move away from people feeling like they
were labeled.-- Donna Morris, SVP People
14©2014 Saba Software, Inc.
We found the system failed to generate quality
conversations, leaving employees with a [ranking]
that many viewed as a deficiency statement. In
the end, the ratings given were not a trustworthy
indicator of the actual status of performance or
engagement.
-- Sharon Arad, Director, Assessment & Coaching,
Engagement & Performance Management
15©2014 Saba Software, Inc.
Since 2011, Juniper has not given ratings to
employees or kept documents of ratings. It also
eliminated forced rankings. The new method
focuses heavily on regular quality
conversations between managers and
employees, using the structured conversation
model. Overall, Juniper has seen participation
and satisfaction skyrocket among employees
and managers.
-- Steven Rice, EVP Human Resources
16©2014 Saba Software, Inc.
The Keeper Test Managers Use:
Which of my people,
if they told me they were leaving,
for a similar job at a peer company,
would I fight hard to keep at Netflix?
The other people should get a generous severance now,
so we can open a slot to try to find a star for that role
17©2014 Saba Software, Inc.
https://www.youtube.com/watch?v=XrnfSeMXSO0
18©2014 Saba Software, Inc.
Broken Performance Review -> Voluntary Attrition
When you're a company of 11,500 people
[and you experience] an increase [in
attrition] of a few percentage points, you're
talking 100 to 200 individuals leaving who
were likely great contributors. That has
implications around your productivity and
your performance as a company.
-- Donna Morris, SVP People, Adobe
20©2014 Saba Software, Inc.
• Using a static process of setting goals and reviewing them only once a
year doesn’t work in today’s modern world.
• If your company is stuck in this pattern, several things are likely
happening:
– Your goal-setting method is either ignored or regarded as meaningless.
– Your individual employees are probably reprioritizing their goals on their own.
– Your company may be missing valuable opportunities to adjust to market
changes and revise business goals accordingly.
Annual Goal Setting Doesn’t Account for the Real Pace of Business
21©2014 Saba Software, Inc.
• Employees shouldn’t receive performance feedback just once year.
– It handicaps a team’s performance and productivity.
– It can fuel employee disengagement.
– It may even contribute to turning an unhappy employee into a flight risk.
• If your company still provides feedback annually, you may be running
these risks:
– Your poor performers assume they are fine, and do not try to improve.
– Your good performers aren’t sure of their status and may become disengaged.
– Either way, you’re not getting the most out of your workforce.
Performance Feedback Is Too Infrequent
22©2014 Saba Software, Inc.
• A better use of managers’ time is to spend it encouraging employee
growth, development and long-term engagement.
• If you’re still using the traditional annual review process:
– You’ve just lost a year of corrective action.
– You’re wasting managers’ time.
– You’ve missed some golden opportunities to inspire and engage your
workforce.
Traditional Reviews Don’t Help Employees Grow and Develop
23©2014 Saba Software, Inc.
• Most employees are merely listening for “numbers” and don’t pay
attention to the actual performance review or personal development
portion of the discussion.
• This has several results:
– Employees’ ears are closed to any real performance feedback because the
process produces fear and uncertainty.
– Employees don’t gain tips for personal development.
– Managers waste their time trying to provide constructive guidance.
Stacked Ranking Reduces Engagement & Demotivates Employees
24©2014 Saba Software, Inc.
• Your top-performing employees deserve to be treated better than
everyone else, not the same way.
• If your company uses the traditional performance review process, you
may be alienating your best workers. Why?
– Top performers don’t want to be treated as “groups” or “averages.”
– Your performance management practices aren’t reflecting enough
personalization.
– Large segments of your workforce may become disengaged.
Traditional Reviews and Rewards Don’t Treat People as Individuals
25©2014 Saba Software, Inc.
A Better Way - Four Steps Toward a BetterPerformance Management Paradigm
26©2014 Saba Software, Inc.
Step 1 – Dynamic Goal Setting and Management
• Why
– Things change.
– Annual goals can become irrelevant.
– Irrelevant goals lead to an out of touch work force.
• Benefits for HR
– Keep your people focused on the right things (wrong goals = wrong focus).
– Continuous goal setting leads to better business results.
– HR becomes driver of positive change.
• Technology Enables Success
– The right technology can make setting and managing dynamic goals easy.
– Assign new development goals immediately when needed.
– Avoids for people to be set up to fail.
27©2014 Saba Software, Inc.
• Why
– Supplement the annual review with ongoing feedback and coaching.
– Create a process that fosters regular discussions between employees and
managers.
– Frequent feedback avoids end of year surprises & drives better engagement.
• Benefits for HR
– Moving away from the dreaded annual process transforms HR into catalyst of
positive change.
– HR is seen as helping people become successful.
– Eases burden on HR’s workflow.
• Technology Enables Success
– Advanced software can facilitate a more dynamic, fluid and frequent feedback
environment.
– A user-friendly platform that brings everyone together.
– Innovative software accelerates adoption.
Step 2 – Transparent and Frequent Performance Discussions
28©2014 Saba Software, Inc.
• Why
– Money isn’t everything.
– Organizations that do a good job of recognizing employees perform 14 times
better than those that don’t (Bersin by Deloitte).
– Compensation means different things to different people.
• Benefits for HR
– When people quit, it creates a lot of disruption everywhere. So improving
retention has huge business benefits.
– HR teams stand to gain from higher employee satisfaction, less attrition and
more predictable budget planning for compensation.
• Technology Enables Success
– Personalized social recognition.
– Better growth/development plans.
– More intelligent and personalized compensation.
Step 3 – Engaging Reward and Recognition plus More Intelligent Compensation
29©2014 Saba Software, Inc.
• Why
– 66% of employees do not see strong opportunities for professional growth in
their current role. (TINYhr)
– Study after study continues to cite “career development” (or lack thereof) as
the number one reason employees keep moving on.
– Smart companies that embrace the idea of career development and do it well
will have better employee retention over time.
• Benefits for HR
– Take back control over employee retention by engaging your employees in
their career development.
• Technology Enables Success
– Use technology to supplement traditional class room style learning,
– Use big data and predictive analytics to create a relevant and personlized
career development plan.
– Promote internal mobility.
Step 4 – Relevant and Personalized Career Development
31©2014 Saba Software, Inc.
• Given what I know of this person’s performance, and if it were my money, I would award this person the highest possible compensation increase and bonus.
– Measures overall performance and unique value to the organization on a five-point scale from “strongly agree” to “strongly disagree”.
• Given what I know of this person’s performance, I would always want him or her on my team.
– Measures ability to work well with others on the same five-point scale.
• This person is at risk for low performance.
– Identifies problems that might harm the customer or the team on a yes-or-no basis.
• This person is ready for promotion today
– Measures potential on a yes-or-no basis.
Reinventing The Performance Review in 4 Questions
Source: HBR April 2015