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1 © KRONOS INCORPORATED March 10, 2016 © KRONOS INCORPORATED March 10, 2016
Build Your Case for Change The Dollar Value of Streamlining HR Processes
Tom Pisello (“The ROI Guy”), founder, Alinean
Kristen Wylie, Product Marketing Manager, Kronos
2 © KRONOS INCORPORATED March 10, 2016
Today’s Speakers
• Tom Pisello, CEO and Founder, Alinean
Tom Pisello, The ROI Guy, is a serial entrepreneur, author and CEO / Founder of Alinean, a developer of B2B value messaging, tools and training. Pisello’s value storytelling and financial justification (ROI / TCO) experience began in 1993 with his first entrepreneurial venture, Interpose, acquired by Gartner in 1998. Tom is an expert in establishing financial return and value, which helps organizations and professionals to justify purchase decisions.
• Kristen Wylie, Product Marketing Manager, Kronos
Kristen Wylie is a product marketing manager for Kronos Incorporated, the global leader in delivering workforce management solutions in the cloud. With 20 years of technology marketing experience, Wylie is a frequent speaker on HCM best practices, the HR Maturity Curve, and strategies to increase productivity.
3 © KRONOS INCORPORATED March 10, 2016
Agenda
• The need for HR process change
• From a business case to a case for change
• Streamline your employee management processes:
– Identify areas for improvement
– Quantify the cost of process challenges
– Demonstrate the business value of improving processes
• What’s next
Control Labor Costs − Minimize Compliance Risk − Improve Productivity − Support Business Growth
4 © KRONOS INCORPORATED March 10, 2016
The Need for HR Process Change
Disparate/Outdated Systems Manual Processes Limited Data/Visibility
Time and Attendance
Scheduling
Absence Management
Performance and Compensation Management
Recruiting
Payroll
Benefits Management
Compliance
Manual processes impede productivity and impact your growth
5 © KRONOS INCORPORATED March 10, 2016
Manual or Semi-Automated Processes
• Applicant tracking
• Onboarding
• Employee benefit views/edits
• Timecard approvals
• Pay statements
• Time-off requests
• Schedules
• Attendance violations
Schedules
Time-off Spreadsheets
6 © KRONOS INCORPORATED March 10, 2016
The Need for HR Process Change
• Higher risks of non-compliance
• Fines and penalties
• Administer, enforce, and audit compliance: ACA, FLSA, FMLA, state and local labor laws
• Increased resources and costs
• Multiple data collection methods
• Inefficient, labor intensive
• Prone to payroll inflation, fraud and unplanned overtime
• Increased payroll errors
• Poor communication
• Redundant data entry
• Manual/paper-based processes are inefficient and error prone
• Schedule the right people in the right place at the right time
Control Labor Cost Minimize Compliance Risk
? Federal versus State
Skills & Certifications
I9, W4 Onboarding
FLSA
FMLA
Union Agreements Company
Policies
EEOC
OSHA
Improve Workforce Productivity
7 © KRONOS INCORPORATED March 10, 2016
The Need for HR Process Change
• Reduce payroll inflation
• Reduce unnecessary overtime
• Manage absenteeism
Control Labor Costs
Improve Productivity
Support Business Growth
Minimize Compliance Risk
• Manage FMLA / Leave
• Better manage ACA requirements
• Reduce FLSA compliance and exposure
• Streamline payroll processing
• Improve workforce planning
• Employee self-service
• Improve HR productivity
• Reduce legacy IT costs
• Improve hiring and onboarding
• Improve service delivery
• Improve employee engagement and satisfaction (happy employees = happy customers)
8 © KRONOS INCORPORATED March 10, 2016
From a Business Case to a Case for Change
5.4 Per typical decision (CEB)
43% More buyers involved in each decision (IDC)
24% Longer decision cycles (Sirius Decisions)
9 © KRONOS INCORPORATED March 10, 2016
From a Business Case to a Case for Change
Why Change? Why Now? Why This?
Ideas Exploration Evaluation Selection
Quantify the Pain
Justify the Gain
Prove not the Same
10 © KRONOS INCORPORATED March 10, 2016
From a Business Case to a Case for Change
Ideas Exploration Evaluation Selection
New Brain, Logic
Logos
Reptilian Brain, Emotions
Pathos
Middle Brain, Credibility
Ethos
Why Change? Why Now? Why This?
11 © KRONOS INCORPORATED March 10, 2016
Kronos Value Story Assessment Tool
• Challenges – identify the business issues you are experiencing
• Pain Points / Business Drivers –specific business metrics that highlight issues with current practices and legacy solutions
• Cost of “Doing Nothing” – Financial improvements that can be gained by resolving issues with the specific pain points / business drivers
• Key Improvements / Proof Points – Case studies indicating specific savings and success stories
Is There an Easy Way
to Demonstrate the Value of Technology?
17 © KRONOS INCORPORATED March 10, 2016
Wisconsin Cheese Companies Track Unit Labor Costs to Increase Efficiencies
• Timekeeping and reporting for all facilities
managed from a single database
• 100% accurate labor hours and cost
• Labor data helps establish competitive and
profitable quotes for customer orders
• User-friendly and readily accessible in the cloud
• Cheese Manufacturing and
Packaging Business
• 3 companies
• 160 employees
Company Size
• HR, Timekeeping, InTouch
terminals Key Products
Key Benefits with Kronos
• Inaccurate, inefficient employee time tracking: Captured
on paper timecards and an old timekeeping system; required
a courier to deliver reports to HQ
• Error-prone manual process: HR staff person manually
calculated employee hours and input into spreadsheet for
payroll processing
• Unit labor costs: Manual tracking made it impossible to
determine costs by business unit or line
Challenges – ‘Before’ State
• Accurate, automated employee time tracking: Electronic
capture of time with pay rules applied automatically; managed
in the Cloud from a single location for all three businesses
• Automation reduces errors: Automatic time calculation for
payroll processing; HR staff now analyzes – not inputs –
workforce data
• Improved visibility into unit labor costs: With detailed
tracking, plant management can view hours by cost center
daily or weekly to evaluate efficiency
The Solution – ‘After’ State
18 © KRONOS INCORPORATED March 10, 2016
Hays Supermarkets Maintains Tradition of Excellent Service
Creating an engaged workforce:
• Provides “perfect paychecks”
• Streamlined payroll administration process
• Fair and consistent application of absence rules
• Grocer
• Family-owned and operated Business
• 650 employees
• 12 stores, 3 offices
Company Size
• Timekeeping, Accruals, ACA
Manager Key Products
Key Benefits with Kronos
• Lack of visibility into associates’ part-time status making it
challenging to comply with ACA
• Manual processes for collecting employee time and
attendance data
• Increased risk of payroll errors
• Decreased productivity due to data entry tasks
• Inability to catch missed punches
• Inflated payroll costs due to excessive/unapproved overtime
Challenges – ‘Before’ State
• Increased visibility through reporting makes it easier to track and maintain ideal full-time/part-time mix
• Automation allows for:
• Improved ability to deliver accurate and timely payroll data to accounting department
• A focus on more strategic initiatives as data entry is eliminated
• Better management of labor costs by efficiently managing and recording time-off requests
The Solution – ‘After’ State
19 © KRONOS INCORPORATED March 10, 2016
Mammoth Mountain Ski Area Drives Efficiency and Cost Savings
• Cloud based platform scales to accommodate seasonal
and long term growth
• Low TCO: no more costly upgrades
• IT resources free to focus on core business
• Fully integrated product suite
• Ease-of-use improves employee satisfaction and
engagement
• Hospitality – summer and ski resort Business
• 2,500 employees
• 2 locations
Company Size
• HR, Timekeeping, Accruals, Payroll,
ACA Manager, Leave Manager,
InTouch terminals
Key Products
Key Benefits with Kronos
• Disparate systems – Including WFC Timekeeper 6.1 and
separate HR and Payroll
• Costly system maintenance and interfaces – Significant
burden on IT resources
• Highly manual processes – tedious, error-prone and time
consuming
• Inefficient HR and payroll – Time consuming hiring,
tracking and paying seasonal workforce
• No mobile solution
Challenges – ‘Before’ State
• Single database provides easy access to all employee data and reports for strategic viewing
• Streamlined payroll processing reduces errors for timely, accurate paychecks
• Robust ad hoc reporting capabilities and real-time view of workforce
• Employee and manager self-service via mobile improves satisfaction
• Automatic enforcement of state and federal leave
The Solution – ‘After’ State
20 © KRONOS INCORPORATED March 10, 2016
What’s Next?
• Identify the true cost of the challenges in managing your workforce
• Get your own customized value assessment from Kronos
22 © KRONOS INCORPORATED March 10, 2016
About Kronos
With tens of thousands of customers around the globe, Kronos is the leader in workforce management solutions. We deliver industry-focused time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics solutions and services — in our cloud and on the go. Kronos:
Workforce Innovation That Works™.
For more information contact your Kronos representative, call (800) 225-1561 or visit www.kronos.com.