SUAREZ&CO.

HR CONSULTINGSPANISH SPEAKING PERMANENT & TEMP STAFFINGRECRUITMENT PROCESS OUTSOURCING (RPO)

SPANISH LANGUAGE TRAINING 360 DEGREE FEEDBACK

RECRUITMENT SIMPLIFIED!

Suarez&Co (SNCO)A Boutique management consulting firm founded in 2005, in Hong Kong the Business HUB of Asia and from 2013, licensed to operate out

of the Philippines.

Suarez&Co expertise in a wide range of industries has helped the firm to Suarez&Co expertise in a wide range of industries has helped the firm to grow and expand quickly, our consulting team which is composed of 80% foreign nationals based out of Hong Kong & Philippines, who have brought to the firm a diversity of ideas and strategies which are implemented in different regions of the world, this being a key

advantage for our partners and clients.

Our specific expertise is in key areas such as Strategy & Operations, Our specific expertise is in key areas such as Strategy & Operations, Human Capital, Customer Service Management and Procurement & Supply Chain; allow our teams to cross the conventional way of

thinking, providing fresh ideas and exceptional results allowing us to offer the most suitable solutions to companies operating in developed

and emerging economies through Asia and Latin America.

Our deep industry knowledge , skills and experience consulting BPO’s Our deep industry knowledge , skills and experience consulting BPO’s (Business Process Outsourcing ) companies and their clients opened the doors to very exciting and challenging market . Suarez&Co takes the Customer Service industry very seriously this makes us very close to the

Call Center business helping them to function more efficiently , concentrating on their, Customer Services Management, Operations, Quality Control, Human Capital Management & Training in foreign

languages.languages.

www.suareznco.com

OVERVIEW

SUAREZ&CO.

Companies all over the world operating in different industries started to look

at Asia as their next step for their expansion process. The Philippines, having

a high percentage of college graduates who are knowledgeable in the

English language became the most obvious choice where they can outsource

key personnel to handle Customer Services, Technical Support, Pre-sales &

After-sales.

Suarez&CoSuarez&Co is deeply involved in industries such as Business Process Outsourcing Consulting, concentrating on their Business Development,

Customer Services Management, Operations, Account Management, Quality

Control, Human Capital Management & Recruitment .

With a background in the world of Human Resources & Customer Services, With a background in the world of Human Resources & Customer Services,

the company managed to successfuly implement a list of HR activities

catered to numerous clients with an immediate need of personnel fluent in

foreign languages such as Spanish, French & Portuguese.

By choosing Suarez&Co you get a top class native Spanish/English speaking haadhunting team to close your niche positions.

Business Process Outsourcing Consulting

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Our consultants have more than 30 years combined experience in the industry and

have held high management positions in areas such as Quality Assurance,

Operations. Customer Service, Product Training, Talent Acquisition and Manpower

Management in large companies worldwide.

Our Consultants Team

Suarez&Co undertakes to manage a client's entire recruitment and hiring process.

This includes job profiling, pre-screening candidates, coordinating interviews,

negotiating salaries, making job offers and the final on-boarding of the new recruit.

Our goal is to have long-term business relationships with the clients and ensure that

they get the best candidates within a given budget, as well as reduce client's

recruitment cost and increase productivity with skilled manpower.

Recruitment Process Outsourcing (RPO)

We take pride in providing a variety of management and human resource

consulting services ensuring a combination that best meets the client's needs.

Some clients select our services to supplement an existing human resource Some clients select our services to supplement an existing human resource

department while others find it advantageous to utilize our services in place of

their HR Department. Our services focus in areas such as : Competency Design

and Development, Role Clarification and Job Benchmarking, Talent Hiring and

Succession Planning, Employee Development and Management Development

Programs.

Human Resources Consulting

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Permanent staffing is assuming great importance in the human resource strategy

of every company today specially when such companies coverage make it

necessary to communicate with customers in different languages.

It becomes more important when it relates to Customer Service and Support

and/or Sales and After Sales.

A company that is equipped with permanent quality and dedicated multilingual A company that is equipped with permanent quality and dedicated multilingual

staff, has a greater chance of surviving and succeeding in the long run. Temporary

staffing on the other hand is equally important because, although it may provide

the same service as a permanent employee, it allows for a more flexible,

cost-effective and quick solution for a company's needs.

Suarez&CoSuarez&Co has proven expertise, innovation, flexibility and access to resources to meet an organization's permanent and temporary staffing requirements . Over

time, we have successfully developed our business and service portfolio to adjust

to the changing needs of our clients.

Providing our customers with the right person for the job is our final goal. Foreign Providing our customers with the right person for the job is our final goal. Foreign

Language candidates pass through a very strict screening process and are

carefully selected according to the customer's needs by our experienced

recruitment team.

Suarez&Co always respects the client's privacy and our recruitment procedure ensures that the candidates will only reach their Human Resources Department

only upon customer request.

Foreign Languages SpeakingPermanent & Temporary Staffing

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Suarez&Co also provides an intensive business

Spanish training program through its division

callled C.E.L.E. (Centro de Entrenamiento en

Lengua Española) which helps employees whether

recent graduates or senior executives develop their

proficiency in a foreign language through a series

of training sessions and practice labs.

Our language labs enables one to practice the Our language labs enables one to practice the

language through quizzes, conversations, audio

excerpts. This gives the employee the opportunity

to easily assimilate Spanish as a third language and

acquire the knowledge necessary to work on an

environment where Spanish is the primary means of

communication.

The difference between the C.E.L.E. language The difference between the C.E.L.E. language

program and others out in the market is that it

focuses on businesses rather than individuals. To

make this program successful we assign a teacher

per client with a successfully proven study

program. Classes will be given on site according to

the client's proffered schedule, allowing them

better time management for their employees. better time management for their employees.

Spanish Language Training

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Interpreting and translation are two closely related linguistic disciplines. Yet they

are rarely performed by the same people. The difference in skills, training, aptitude

and even language knowledge are so substantial that few people can do both

successfully on a professional level. Suarez&Co on-site interpreting service is

available for clients to book an interpreter at their preferred time.

Our interpreters can recognize, understand and – in a split second - have a word in Our interpreters can recognize, understand and – in a split second - have a word in

another language for any one of multiple issues. The range of interpretation done

by us is broad and may include politics, legal affairs, economic and social issues,

human rights, finance and administration. They are fluent in one major language

English, French, Spanish and also possess excellent oral comprehension of two

other major languages.

Foreign Language Translation& Interpreting

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360-degree feedback, also known as multi source assessment, is feedback that

comes from members of an employee's immediate work circle. Most often,

360-degree feedback will include direct feedback from a client's subordinates,

peers , and supervisors, It can also include in some cases, feedback from external

sources, such as customers and suppliers or other interested stakeholders.

Suarez&Co 360-degree feedback provides clients with an external point of view Suarez&Co 360-degree feedback provides clients with an external point of view

which will guide them to plan and map specific paths in their corporate

development , helping them to make administrative decisions related to pay and

promotions. The feedback also ensures that roles and responsibilities are clearly

defined. It provides advice and support on employee relations, bringing efficient

accurate administrative functionality .

360-degree feedback can be used for development or appraisal purposes.

360 Degree Feedback

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SUAREZ&CO.

Phone: +63.2.7744642

Website: www.suareznco.com

Address: 28th Floor, Tower 2, The Enterprise Centre, Corner Paseo De Roxas and Ayala Avenue, Manila, 1226 Philippines