Streamlining referral process

Mercedes-Benz Research and Development India

Mercedes-Benz Research and Development India

Streamlining Referral Process Shirish Murkute & Anurag Kumbhaj 28.07.2014

Mercedes-Benz Research and Development India Mercedes-Benz Research and Development India

Agenda

2

Objective 1

Survey Results 2

Recommendations 3

Action Plan 4

Streamlining Referral Process | Shirish Murkute & Anurag Kumbhaj | HRM/RDI | 28.07.2014

Appendix 5


Objective

Ø  To make Employee Referral more effective, efficient and reliable

Ø  Leveraging Employee Referral to hire more quality resources

Ø  Bring in more transparency in the referral process through RMS

Ø  To reach excellence in Employee Referral

3 Streamlining Referral Process | Shirish Murkute & Anurag Kumbhaj | HRM/RDI | 28.07.2014


Survey Results

4

Survey Invite Sent to L5 & Below : 1662

Survey Taken : 662 (40%)



Survey Verdict


Strengths • Awareness of Referral

Program • Motivation - Intention to

refer • Good Rewards • Frequency of Portal Visits

Areas of Concern • Communication

• Response Time • Candidate Status

• Referring Process - Ease and convenience

• Clarity in Job Description

Recommendations • Use Digital Media to

maximum the communication on ER

• Recognize active referrers • Automate and improve

candidate status communication via RMS

• Bring more clarity in Job Description


Action Plan


Action on Recommendation Responsible Person/Team

Implementation Timeline Budget

Communication: • Flash tickers when new position opens up on LCD’s • Send Hot Job mailers every fortnight • Organize recruitment fair with instant referral kiosks

Recruitment Team

Recruitment Leader Recruitment Leader

Every Friday Fortnightly

Every Month

NA

Recognize: • 2 referee who refers minimum 5 successful candidates for the Quarter. This will be based on theme of the quarter (such as Diversity) with some special award • Flashing the names of all the referee for the quarter

Recruitment Leader

Recruitment Team

Every Quarter

(Starting from Q4 2014)

Starting from Q4 2014

INR 100,000

(Euro 1200 approx.) (Every Quarter)

NA

RMS Portal: •  Add “Country Code” field in contact detail •  Option to download JD in excel/PDF format •  Closed positions to be removed from portal regularly

HireCraft

Aug 31st 2014

NA

Status: • Provide feedback on every referred resume within 5 days • Provide automated updates to referee on referred candidate status at various recruitment phases

Recruiter

With Immediate Effect

NA

Job Description: • Enforce managers to provide clear and precise JD

Recruiter

With Immediate Effect

NA


Thank You!



Appendix



Survey Results



Survey Results



Respondents Speaks

Streamlining Referral Process | Shirish Murkute & Anurag Kumbhaj | HRM/RDI | 28.07.2014 11

Motivation “The only concern most of the employees have is regarding the feedback. We don’t get the status of the candidates after referring. So, we feel

that the referrals are not being considered

seriously.”

Transparency “When we refer someone it gives a message that CV is

already available in database. No transparency on that as we cannot see what is the source for it.

Referred candidate says that he / she has not applied,

then there should be a reason how CV is available.”

Trust “This Referral is like a

Black Box, The referred resume goes to the Black

box and the referred candidate gets a call

through the consultant immediately. Somewhere

there is a link between the consultants and the

referral portal.”

Clarity “Provide correct job description, don’t generalize

the requirements.”

Communication “Please respond back

on the status or update it on the site. A two year old referred

candidate is also displayed as “In

progress". That cannot be right.”

Processing Time “I referred a candidate & he was interviewed for

6 months and for different teams. Finally

referred candidate rejected the company.”


Respondents Recommends

Streamlining Referral Process | Shirish Murkute & Anurag Kumbhaj | HRM/RDI | 28.07.2014 12

Process Improvements

• Automated, prompt and frequent status communication of referred candidates

• Automated reminder mail to employee after 6 months

• Reduce referral processing time

• Clear and precise JD

• Provide brief reason of rejection such as over qualified, doesn’t suit requirement, etc

• Post jobs on both internet (mbrdi.in) and intranet (RMS portal) simultaneously

Portal Improvements

• “DOB” field should be optional

• “How long have you known the candidate for?” field should be removed

• “Mobile Number” field must accept more than 10 digits

• Option to download JD in excel/PDF format

• Closed positions must be removed from portal promptly


Proposed Candidate Status – By HireCraft

13

v  Recruitment Tool (RMS):

†  Provide automated status updates for shortlisted candidates at various recruitment phases as

mentioned:


S. No Instance1 Screening Reject -‐ HR2 Screening Reject -‐ Technical3 Interview -‐ Rejects4 Offer Reject5 No Show6 Technical Screening -‐ in progress7 Interview Scheduled8 Offer In progress9 Joined10 Position Status -‐ Offered11 Position Status -‐ Closed12 Position Status -‐ On-‐Hold

Position StatusOpen Screening Reject -‐ HR Technical Screening -‐ in progressOffered Screening Reject -‐ Technical Interview ScheduledClosed Interview -‐ Rejects Offer In progressOn-‐Hold Offer Reject Joined

No Show

Candidate Status

Recruiting & HR

Streamlining referral process