Upload
human-capital-media
View
251
Download
2
Embed Size (px)
Citation preview
#WFwebinar
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s speakers or headphones.
Welcome to the webinar!
#WFwebinar
Tools You Can Use Audio Control
– A dial in number will not be provided.
– Adjust the volume by sliding the indicator in the Media Player box to the right.
– Also check your computer’s volume for external speakers or headsets.
#WFwebinar
Tools You Can Use
Speaker Bios
Resources
Media Player
Q&A
Slides
Help
Post Event Evaluation Share This
Group Chat
HRCI & SHRM
WF Webinars
#WFwebinar
Tools You Can Use Q&A and Live Group Chat
– Enter your first name and initial and join the live discussion with other webinar attendees
– Enter technical or content-related questions into the Q&A box
– Type your question in the space at the bottom.
– Click “Submit.”
Q&A
Group Chat
#WFwebinar
Tools You Can Use
Twitter - Click “Post” in the Twitter widget.
#WFwebinar @WorkforceNews
#WFwebinar
1. May I receive a copy of the slides? YES! Click on the resource list located on the top right
portion of your screen.
2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the
presentation on-demand.
3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will appear
in the box to the right of the slides after the required watch-time has elapsed.
Frequently Asked Ques6ons
#WFwebinar
Brian Galonek President All Star Incen,ve Marke,ng
Solving the Engagement Mystery
Jim Drakakis Vice President of Training Systems All Star Incen,ve Marke,ng
Solving the Engagement Mystery
Increase your Business Performance
For more informa6on contact:
Brian Galonek, President | (508) 347-‐8810 | [email protected]
Jim Drakakis, VP Training Systems | (508) 347-‐8840 | [email protected]
May 25, 2016
Agenda
• The Engagement Mystery • Engagement Facts and Figures • The Connec6on to Company Performance & Profitability • Engagement Tac6cs:
– The Book “What Mo>vates Me” – Exposing True Mo>vators for Yourself and Workers
• Opportuni6es to Engage – Proper use for Recogni>on / Rewards Programs
Company Overview
• All Star Incen6ve Marke6ng – Over 4 Decades in Business • Brian Galonek & Jim Drakakis – Over 50 Years Combined Experience • Consulta6ve Solu6on Provider – Seeking Route Causes • Our Goal – Mo6vate Human Behavior
The ‘En·gage·ment’ Mystery
• It can’t be easily seen
• It can’t be easily described
• You don’t know exactly where to find it • You’re not sure how much of it you already have
• Do you even know why you so desperately need more of it?
Poll Question 1
• WHAT PERCENTAGE OF YOUR EMPLOYEES DO YOU THINK ARE ENGAGED AT WORK?
• 0-‐9% • 10-‐19% • 20-‐29% • 30-‐39% • 40-‐49% • 50-‐59% • 60-‐69% • 70-‐79% • 80-‐89% • 90-‐100%
Poll Results
Engagement – Facts & Figures
• Only about 30% of US workers are engaged at work • Approximately 50% of US workers are not engaged at work • And an addi6onal 20% of US workers are ac6vely disengaged • Disengaged workers cost the use economy $450-‐$550 billion per year • Millennials are the most disengaged • Engaged teams / workers have:
• 50% fewer accidents • 41% fewer quality defects • Incur far less in healthcare costs • Last longer (reduce turnover) • Lower Absenteeism • Lower Shrinkage
Gallup – State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders
Engagement – Facts & Figures
• 10,000 Baby Boomers re6re each day • Millennials are now the largest genera6on in the workforce
Engagement – Facts & Figures
• Unemployment is below 5% and projected to stay low for years • The cost of replacing workers ranges from 25%-‐400% of their annual salary • Compensa6on, benefits, and REGOGNITION are needed to retain your best
employees • Engagement is needed to deliver proper recogni6on
Engagement – Facts & Figures
The Connec6on to Earnings
Need for Motivation
Where Does Motivation Fit?
Strengths
Motivators
Personality
Data Set
850,000 working adults
+ New 2015 Data
First 10,000 people to complete the Mo6vators
Assessment
23 Motivators
Autonomy Challenge Crea6vity Developing Others Empathy Excelling Excitement Family Friendship
Fun Impact Learning Money Ownership Pressure Pres6ge Problem Solving
Purpose Recogni6on Service Social Responsibility Teamwork Variety
23 Motivators
Autonomy Challenge Crea6vity Developing Others Empathy Excelling Excitement Family Friendship
Fun Impact Learning Money Ownership Pressure Pres6ge Problem Solving
Purpose Recogni6on Service Social Responsibility Teamwork Variety
23
THE ACHIEVERS
ChallengeExcelling
OwnershipPressure
Problem Solving
THE BUILDERS
Developing OthersFriendshipPurposeService
Social ResponsibilityTeamwork
THE CAREGIVERS
EmpathyFamily
Fun
THE REWARD DRIVEN
MoneyPrestige
Recognition
THE THINKERS
AutonomyCreativity
ExcitementImpact
LearningVariety
Identities
24
Your Identities
• Who Are They? • Characteris6cs? • Where They Thrive • How to Enhance Your
Value and Accomplish More • How to Address Blind
Spots and Poten6al Conflicts
25
The Achievers
• Love a good challenge. • Driven to excel. • Thrive under pressure. • Comple6ng tasks is crucial to them. • Feel guilty if they aren’t giving their all. • Highly accountable. • Like to be in control. • Strong belief in their talents. • Set ambi6ous goals.
THE ACHIEVERS
ChallengeExcelling
OwnershipPressure
Problem Solving
THE BUILDERS
Developing OthersFriendshipPurposeService
Social ResponsibilityTeamwork
THE CAREGIVERS
EmpathyFamily
Fun
THE REWARD DRIVEN
MoneyPrestige
Recognition
THE THINKERS
AutonomyCreativity
ExcitementImpact
LearningVariety
The Builders
THE ACHIEVERS
ChallengeExcelling
OwnershipPressure
Problem Solving
THE BUILDERS
Developing OthersFriendshipPurposeService
Social ResponsibilityTeamwork
THE CAREGIVERS
EmpathyFamily
Fun
THE REWARD DRIVEN
MoneyPrestige
Recognition
THE THINKERS
AutonomyCreativity
ExcitementImpact
LearningVariety
• Want to help others grow. • Feel a sense of des6ny to help others. • Want to be surrounded by a
passionate team. • Believe everyone is a leader. • They are loyal friends. • Doing good is more important than
making money. • Connect well with others
THE ACHIEVERS
ChallengeExcelling
OwnershipPressure
Problem Solving
THE BUILDERS
Developing OthersFriendshipPurposeService
Social ResponsibilityTeamwork
THE CAREGIVERS
EmpathyFamily
Fun
THE REWARD DRIVEN
MoneyPrestige
Recognition
THE THINKERS
AutonomyCreativity
ExcitementImpact
LearningVariety
The Caregivers
• Good at empathizing with those around them. • Natural communicators and good listeners. • Dependable. • Respect people no maper their level. • Try hard to balance work and home. • Genuine. • Posi6ve and lighthearted. • Typically don’t want to be in charge.
The Reward Driven
• Doers. • Like regular indica6ons of recogni6on. • Iden66es are strongly 6ed to their
work success. • Believe they should get a piece of
what they create. • Good stewards of their 6me. • Do their best work when incen6vized. • Believe in meritocracy.
THE ACHIEVERS
ChallengeExcelling
OwnershipPressure
Problem Solving
THE BUILDERS
Developing OthersFriendshipPurposeService
Social ResponsibilityTeamwork
THE CAREGIVERS
EmpathyFamily
Fun
THE REWARD DRIVEN
MoneyPrestige
Recognition
THE THINKERS
AutonomyCreativity
ExcitementImpact
LearningVariety
The Thinkers
• Dislike bureaucracy. • Want to know the “why.” • Value novelty and variety. • Like to see the impact of their
innova6ons. • Think before they act. • Draw on a wide range of experiences. • Don’t like being told how to do
their work. THE
ACHIEVERSChallengeExcelling
OwnershipPressure
Problem Solving
THE BUILDERS
Developing OthersFriendshipPurposeService
Social ResponsibilityTeamwork
THE CAREGIVERS
EmpathyFamily
Fun
THE REWARD DRIVEN
MoneyPrestige
Recognition
THE THINKERS
AutonomyCreativity
ExcitementImpact
LearningVariety
Applying Motivation
Monique Craig Erin
Top 7 Mo6vators
1. Friendship Variety Creativity 2. Service Impact Family 3. Variety Learning Learning 4. Fun Service Autonomy 5. Empathy Excelling Money 6. Impact Family Ownership 7. Teamwork Prob. Solving Variety
Bopom 3 Mo6vators
21. Prestige Dev Others Teamwork 22. Social Resp. Fun Empathy 23. Money Money Social Resp.
Top 3 Iden66es 1. Caregiver Thinker Thinker 2. Thinker Achiever Reward-Driven 3. Builder Caregiver Achiever
Team Synergies
32
Monique Craig Erin
Top 7 Mo6vators
1. Friendship Variety Creativity 2. Service Impact Family 3. Variety Learning Learning 4. Fun Service Autonomy 5. Empathy Excelling Money 6. Impact Family Ownership 7. Teamwork Prob. Solving Variety
Bopom 3 Mo6vators
21. Prestige Dev Others Teamwork 22. Social Resp. Fun Empathy 23. Money Money Social Resp.
Top 3 Iden66es 1. Caregiver Thinker Thinker 2. Thinker Achiever Reward-Driven 3. Builder Caregiver Achiever
Team Uniqueness
33
Think About the Impact On…
• Team performance • Work rela6onships • Diversity of thought • Employee Engagement
Opportunities to Engage
Types of Programs
• Wellness programs • Sales Incen6ve programs • Training programs • Safety programs • Customer service programs • Peer-‐to-‐peer recogni6on • Quality, sugges6on box,
service awards, orienta6on, etc.
Poll Question 2
WHAT TYPES OF PROGRAMS/TOOLS HAVE YOU UTILIZED? (check all that apply) • Wellness programs • Sales Incen6ve programs • Training programs • Safety programs • Customer service programs • Peer-‐to-‐peer recogni6on • Quality, sugges6on box,
orienta6on, etc. • Service awards • Employee assessment tools
Poll Results
Who Owns Engagement
• The manager(s) with the greatest need for engaged employees
– Safety Manager – Opera>ons Manager – Sales Manager – Customer Service Manager – and yes…. The HR Manager
The Path to Engagement • Create a brand, promote your brand, protect your brand • Create buzz – use a unified rewards program platorm • Communicate con6nuously and use all available methods • Ac6vate and empower managers (face-‐to-‐face recogni6on) • Bring ini6a6ves together under one platorm • Walk, then jog, then run (launch, improve, and add)
Inspiring C-Suite Support • Earnings are growing in engaged ins6tu6ons • Earnings are shrinking at disengaged ins6tu6ons • Engagement programs produce a posi6ve ROI • Senior management at highly-‐engaged ins6tu6ons
get tons of accolades
Q&A
• Brian Galonek President | All Star Incen6ve Marke6ng Brian Galonek has worked in every possible capacity for All Star Incen>ve Marke>ng during his 28 year career and has served as its president for the past 15 years. He has also served in every major associa>on and board for a variety of industries that strive to help employers beZer engage with employees. Galonek has wriZen numerous papers and delivered dozens of seminars and webinars on a variety of topics that all center on one fundamental need — employee mo>va>on. Over nearly 3 decades, Galonek has led industry research, promoted cu^ng edge solu>ons, and navigated the legal/poli>cal landscapes to provide a roadmap for companies that seek the wide-‐ranging benefits that come from having a highly engaged workforce.
• Jim Drakakis Vice President of Training Systems | All Star Incen6ve Marke6ng Jim Drakakis is a cer>fied recogni>on professional with over 20 years industry experience. His extensive background includes helping organiza>ons improve employee engagement and increase mo>va>on through recogni>on. He is a cer>fied trainer of the “What Mo>vates Me” system. Drakakis has delivered cap>va>ng educa>onal seminars, symposiums and workshops to thousands of Human Resources professionals. He is a par>cipa>ng member of The Society of Human Resources Management, WorldatWork, and Recogni>on Professionals Interna>onal. He has worked with many of North America’s most admired companies, helping organiza>ons understand the true meaning of mo>va>on.
For more informa6on contact:
Brian Galonek, President, (508) 347-‐8810 | [email protected]
Jim Drakakis, VP Training Systems, (508) 347-‐8840 | [email protected]
#WFwebinar
Please complete the webinar evaluation.
#WFwebinar
Register for the next Webinar!
Leading Innovative Customer Service: Steering Your Enterprise to
Win
Wednesday, May 8, 2016
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Workforce Webinars at events.workforce.com/webinars
OR click the icon on the widget bar!