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WYMWYG - What you measure is what you get!
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Selecting Winners!
Presented By Dan Gibbs
MISSION STATEMENT
Galt Society 2011
Predict SuccessIdentify the behavior necessary for success in your environment and find people who
behave that way.
Galt Society 2011
MEASURING ERAIt's a miracle
• EFFORT ~ “THIS... IS A SIMPLE GAME. YOU THROW THE BALL. YOU HIT THE BALL. YOU CATCH THE BALL.” [BULL DURHAM]
• RESULTS ~ “THREE STRIKES AND YOU’RE NOT OUT! THERE IS ALWAYS ONE MORE THING YOU CAN DO!” [GEN HAL MOORE]
• ATTITUDE ~ “TO CHOOSE DOUBT AS A PHILOSOPHY OF LIFE IS AKIN TO CHOOSING IMMOBILITY AS A MEANS OF TRANSPORTATION” [LIFE OF PI]
Galt Society 2011
DOUBLE CHOCOLATE CAKE WITH RASPBERRY BUTTERCREAM FILLING
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“WATER, WATER EVERYWHERE NOR ANY DROP TO DRINK”
It’s frustrating to hire a person that
worked harder at getting the job then
they at doing the job once they got it!
PEOPLE ARE ONLY PERFECT TWICE IN THEIR LIFEWhen they are born and when they write their resume
Galt Society 2011
“I hired your resume. But, unfortunately what I got was you.”
Jay Jordan, CEO Jordan Companies
Galt Society 2011
SEND ME MORE RESUMES
Position Description
“Can hit the ground running”
“Ramp up in 90 days”
“Has a rolodex”
“A strong network”
“A proven track record of success”
Interview Feedback
“Just something about them”
“They didn’t seem prepared”
“I just don’t think that s/he would be a fit”
“S/he looked goofy”
WHO WE ARE DETERMINES WHAT WE ARE
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Candidate Manager Company Collective
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Requirement / Label MUST Definition & Recognition
Measurable Function Is / Is Not How Will I Know When I See It?
METRICS THAT MATTERMade, Saved, or Achieved
Measurable Function Is MSA: %, $, #, X
Measurable Function Is MSA: %, $, #, X
Measurable Function Is MSA: %, $, #, X
Measurable Function Is Not How Will I Know When I See It?
Measurable Function Is Not How Will I Know When I See It?
Galt Society 2011
City Of Angels
Seth: “What’s that like? What’s it taste like? Describe it like Hemingway.”
Maggie: “Well, it tastes like a pear. You don’t know what a pear tastes like?
Seth: “I don’t know what a pear tastes like to you.”
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1 2 3 4 5 6
Req development; Internal posting; external candidate identification
Recruiter sourcing, interviewing, and candidate data collection
Candidate presentations; client interviews; background checks; reference checks; offers; resignations; starts
SERVICE LEVEL AGREEMENT (SLA)With a destination in place, we can plan our trip together
Galt Society 2011
Now that we have a map
Galt Society 2011
"The quality of service the customer receives externally will be influenced by the quality of service people give each other internally."
Galt Society 2011
