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Power to the People !
Reducing HR Administrivia with a Self-Service Strategy
BJ JohnsonVP SolutionsArchive Systems, Inc.
@ArchiveASIU
• What’s increasing the need for self-service?
• Areas that must be considered
• Technology and requirements for an effective self-service strategy
Self-ServicePart of our daily routines
Consumerization of IT
Ease of using consumer technology expected when using systems for work
Self-ServiceCommon in HR, but needs to extend beyond basics Employee info updates,
direct deposit
Benefits administration, flex spending Time-off management
What’s increasing the need for self-service?
1. Changes in the Workforce
2. Technology
3. HR Transformation
Changesin the
Workforce
1
Millennials 35% of workforce
Grew up with self-service, expect it
Love their mobile devices & expect flexibility; access anytime, anywhere, any device
Generation X adopting same mindset
What we do, Not where we goAnother change in the workforce; increase of remote workers
Virtual employees, telecommuting, freelance & contractor workers
DispersedWorkforce
Common Problem Grocery Retail Hospitality Manufacturing Services Global
2
TechnologyCloud software and increase in mobile
devices is increasing demand and availability of self-service
HR TransformationFrom Administrivia to Strategic
3
An effective self-service strategy can dramatically the reduce the time HR spends on administrative tasks!
Source: Sierra-Cedar HR Systems Survey, 17th Annual Edition
Top HR Technology Initiative
Source: Sierra-Cedar HR Systems Survey, 17th Annual Edition
Reduce the time HR spends on admin work by
40-50%
Source: Giga Information Group
Reduce cost of HR admin processes by average of
60%
Source: Sierra-Cedar
Reduce cost to administer HR services by $200 per
employee
Source: Hackett Benchmarking Solution
HR admins serve 10% more employees with high user
adoption
Source: Sierra-Cedar
A complete self-service strategy
must address…
ComplianceYour self-service strategy must consider compliance• Can you efficiently self-audit?• Can you monitor missing or expired critical
docs in employee files?• How do you share docs with auditors &
litigators?• Are you maintaining docs according to
federal/state/corporate regulations?• Is there an audit history on employee doc
access; who/when/what?
HR departments with paper-based employee files &
processes can spend as much as 65% of their time on administrative and transactional
work
ESS/MSS
Eliminating paper NO
downloading or
printingrequired
A Strategic Approach to Self-Service; Convergence
Automated HR Document Management
& Advanced Self-Service
Electronic FormsElectronic SignaturesSecurityInboxManager AccessResponsive DesignIntegration
Must Have List
E-Form E-Sign
Security• Audit history• Multi-factor
authentication• Encryption at rest
& in transit
InboxCompany email address not required
ManagerAccess
Responsive Design
Any mobile device
IntegrationAutomated HR Document
Management System
• Compliment & unify other HR technologies
• Key info automatically updated from HRIS, no re-entering info by employees or HR
• Central repository; access docs from other systems
• E-Form library
What did we cover?
Self-Service is a Requirement Employee expectations Remote workforce Technology HR transformation Cost Reduction
Part of the Strategy Compliance Paper
What did we cover?
Automated HR Document Management
+Integrated
Self-Service
E-Forms E-Sign Security Inbox Manager Access Responsive Design Integration
www.archivesystems.com
Webinar recording:
http://bit.ly/1IcBGUw
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