Pizza hut description and HR policies | project report of pizza hut

Institute of Business & Finance, Lahore Pakistan

Discription and HR policies of Pizza Hut

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A PRESENTATION REPORT ON PIZZA HUT

SUBMITTED TO

MR. SHARJEEL ZUBAIR

SUBMITTED BY:

MIAN MUHAMMAD ZAFAR

PROGRAM:

BBA (HONS) 5TH SEMESTER

DATE OF SUBMISSION:

16 DECEMBER, 2016

https://www.facebook.com/IBFPAK



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TABLE OF CONTENTS

S. No. Topic Page Number

1 Letter of Submission 3

2 Executive summary 4

3 Introduction and history of pizza hut 5

4 Pizza hut in Pakistan 5

5 Pizza Hut Mission Statement 6

6 Vision of Pizza Hut 6

7 Marketing objectives and Goals 6

8 HR department of Pizza hut 7

9 HR teams in Pizza hut 7

10 Policies of HR department in Pizza hut 8

11 Strategies adopted by Pizza Hut 9

12 Segmentations and Positioning 13

13 HR department Activities 15

14 Recruitment and selecting 15

15 Orientation 16

16 Training and Development 17

17 Performance Appraisal 18

18 Separation /Firing 19

19 Recommendations 20

20 How HR policies relate to organizational goals

20

21 Conclusion 22

22 References 23




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LETTER OF Submission

To:

Mr. Sharjeel Zubair, Lecturer IBF-NUML,

Lahore.

Subject: PREPARATION OF REPORT

We are Hereby Presenting the presentation on Company Pizza Hut and assure you submission

of our report in compliance with the instruction envisaged. Name of topic is repeated for ready reference please.

“Description & HR policies report on Pizza Hut”

Yours sincerely,

Mian Muhammad Zafar

Date: December 16, 2016




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EXECUTIVE SUMMARY

During the past four decades Pizza Hut has built a reputation for excellence that has earned the respect of consumers and industry experts alike. Building a leading pizza company has required relentless innovation, commitment to quality and dedication to customer service and value.

The qualities of entrepreneurship, growth and leadership have characterized Pizza Hut’s business through more than four decades of success. Through the strength of its heritage, its culture and its people and franchisees, Pizza Hut looks forward to more success in future.

There are different objectives of every organization. In order to achieve these objectives different targets are set. Targets pass down the hierarchy depending on the nature of the

business. Therefore, in order to achieve the objectives, management decides on different strategies. These strategies are divided into many sub-parts and are useful for the running of the business. The employees and the management know what they have to achieve through the targets which have been set to them and the strategies they have adopted help them know the way they will achieve the objectives. Similarly, Pizza Hut has different targets set to them and they have adopted different strategies to successfully achieve the targets set. These

targets are set by the RSC i.e. the restaurant support centre in Karachi. These targets are passed on to the RGM (restaurant general manager) and he passes them to the workforce. These targets fall within the organizational structure in which there are many people who have different targets to achieve. In order to successfully achieve the targets they need to co-operate and work in a friendly environment.




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INTRODUCTION & HISTORY OF PIZZA HUT

In 1958, Frank and Dan Carney had an idea for a great local pizza restaurant in Wichita Kansas. The small 25 seat restaurant only had room for 9 letters on the sign… the building looked like a hut… so 'Pizza Hut' was born!

Fifteen years later, we opened the first UK restaurant and since then we've become the biggest Pizza Company on the planet, Let see listen Pizza Hut Story from them!

1958 Frank and Dan Carney open the first Pizza Hut in Wichita, Kansas .

1972 1000 restaurants are open throughout the USA.

1973 Pizza Hut went international with restaurants in Japan, Canada & England. The first UK Pizza Hut opened in Islington, London.

1977 PepsiCo bought Pizza Hut. 1980 Pan Pizza was introduced.

1982 The UK joint venture started between PepsiCo and Whitbread.

1984 Over 50 restaurants so far in the UK.

1986 By now, there were 100 restaurants in the UK and 5000 worldwide.

1987 An average of one restaurant opened each week in the UK. 1988 The UK's First Delivery Unit was opened in Kingsbury, London.

1992 There were 9,000 restaurants in 84 countries. 1993 There were 300 restaurants and delivery stores in the UK.

1994 10,000 Pizza Huts were open for business.

1997 PepsiCo decided to focus on their drinks business. As a result, Tricon Global Restaurants was born, creating the largest restaurant brand in the World. Tricon became the partner

company with Whitbread. 1999 Pizza Hut had over 400 restaurants, employing 14000 people.

2002 Tricon Global became YUM! Brands Inc. 2006 Whitbread sold their share of the joint venture to Yum! Brands Inc. Pizza Hut UK Ltd was

now 100% owned by Yum!

2008 We bought Godfather's Pizza in Ireland with 28 stores.

Pizza Hut in Pakistan

Pizza Hut initiated its operations in Pakistan with its first restaurant way back in 1993 in Karachi. • It has the largest restaurant chain in Pakistan.

• It has its 40 outlets in 9 different cities of Pakistan.

• As of 2009, Pizza sales in Pakistan generate over $2 billion annually, which is the second largest pizza sales revenue in the world after the US.

• Pakistan has the world's largest Pizza Hut store in Karachi with a seating capacity of over 5,000

people




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Pizza Hut's Mission Statement

We take pride in making a perfect pizza and providing courteous and helpful service on time all the time. Every customer says, "I'll be back!"

We are the employer of choice offering team members opportunities For Growth, Advancement, And Rewarding Careers in a Fun, Safe Working Environment.

• P.E.A.R.L.S PASSION for excellence in Doing everything EXECUTE with positive energy and urgency. ACCOUNTABLE for growth in customer satisfaction and profitability. RECOGNIZE the achievement of others and have fun doing it. LISTEN and more importantly, respond to the voice of the customer.

Vision of Pizza Hut • To make the people know that for all the eating items they desire to eat can be made available in minimum time without much effort and excluding money • To improve the well-being of our customers, community and people connected to our Enterprise. “RUN GREAT RESTURANTS”

Marketing objectives and goals It has emerged by keeping some marketing objectives in mind. The marketing objectives are as follows:

To make an effective marketing plan so that it can draw attention of the customer and grab a substantial portion of customers.

Grow and retain current customers by taking various promotion activities.

Diversify the service offering to insulate the business against fluctuations in any one component of the revenue stream.

Build customer loyalty by providing quality foods, excellent environment and quick service programs.

Maintain a staff of enthusiastic employees excited to serve the customers.

Build the new product to the point where it becomes a household name.

Increase market share in local market segment by 15% in 3rd year.

Reduce marketing costs by 20%over next year.

“To satisfy the internal customers because they are the window to the external customers




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HR DEPARTRMENT OF PIZZA HUT

“HR team, fully committed with Pizza Hut members, strives to foster a work environment that attract and inspires excellence in people, so that together we realize the Plan to win”.

The cornerstone of the success of Pizza Hut was considered to lie in serving their customers, to

make them satisfied. The company is aware that it is possible only when the employees, who are the most valuable resource, are provided on-the-job training and learn to work hard with dedication. Pizza Hut wants its managers to understand the business from “the ground up” and the importance of Customer Service to their company the importance of talent management is understood by the company and, therefore, at the level of acquisition of talent, certain steps have been taken, which would make joining the Pizza Hut team a lucrative option for prospective employees.

HUMAN RESOURCE TEAMS AT PIZZA HUT

The Human Resources Department is split into several functions, which aim to support the

overall business with a real ‘Passion for People’. These functions include the following:

The Training & Development Team

This team aims to support and develop team members to their fullest potential, using various

programmes such as, the Expert Training Programme, as well as the Developing Training Prog ramme for all levels of restaurant management. They also conduct specific technical trainings and core and fast track management development programmes to develop and nurture the management cadre. The

Recruitment Team: The Recruitment Team is split into two separate teams, one recruiting for management positions within the restaurants and the other recruiting for positions within the

Restaurant Support Centre.

The Compensation & Benefits Team This team aims to provide all Pizza Hut employees with a comprehensive and competitive benefits package, including; fair pay, bonus, health care and pension.

The HR Operations Team

This is dedicated generalist HR support for the Managers and Team Members working in

the restaurants.

The Organizational Development and Communications Team This team focuses on business communication, organizational development and change. It also aims to

support and develop team members to their fullest potential within their Restaurant Support Centre




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The reasons for joining Pizza Hut Team are as follows:

Flexible hours, working hard, having fun, making friends and earning money.

Independence and confidence and learning resulting in self-development and social skills.

Opportunity to take on functions at various organizational levels and career options to move to the top of the organizational hierarchy, even go to the extent of owning a Pizza Hut franchisee.

POLICIES OF HR DEPARTMENT IN PIZZA HUT REWARD SYSTEM Pizza Hut used Balanced Scorecard as the primary mechanism for allocating rewards and handing out bonuses for restaurant managers. Its reward system attempts to get aligned with the ‘‘Founding Truths’’ and ‘‘How We Work Together Principles’’ on which the coaching culture of Pizza Hut was based. First, people measurements were added to financial measurements and customer

measurements, reinforcing the ‘‘putting people first’’ credo. It might have taken three years before all restaurant managers had been trained as coaches, but the scorecard was flexible enough to allow for

measuring the results of good coaching—such as reduced turnover—within a year. Second, restaurant




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managers were given stock options as an outright block grant, and stock options were added to the list

of performance incentives. This initiative was the first of its kind in the fast food industry. Legally limited initially in the number of stock options it could award, Yum! Chose to award its restaurant

managers these options before their bosses, the area coaches, were able to get theirs

PERFORMANCE MEASURMENT POLICY

To measure performance in the context of desired cultural texture of the organization, Pizza Hut

developed the ‘‘Founder’s Survey,’’ an annual company-wide survey that measured the company on its adherence to the ‘‘How We Work Together Principles.’’ All employees, except restaurant managers, were invited to participate, with participation rates in the mid-80 percentages. Results were broken down by function and by levels. Managers were then required to come up with action plans for those areas where results were less than satisfactory. Second, a values -focused, 360-degree performance

review system was implemented up to the restaurant manager level. Individuals were held accountable for how they lived the values

STRATEGIES ADOPTED BY PIZZA HUT

A business's strategy is the pattern of decisions and actions that are taken by the business to achieve its goals. A business has a variety of goals and objectives. All businesses need to organize their business

activities in order to achieve their business objectives. Running a business involves planning the current as well as future activities. Hence, in order to achieve the business objectives, all business

organizations adopt different strategies. Similarly, Pizza Hut has adopted many strategies which help achieve the targets set by the main office to the local store opened at Peshawar. Changes are the external as well as internal environment has led Pizza Hut rethink their past strategies and has therefore designed new strategies after noticing the changes in the environment. These environmental changes are seen through the PEST and SWOT analysis. After considering all the factors Pizza Hut has decided upon the strategies and their current strategies are divided into five main categories and further have sub-parts. These strategies are:

Functional Strategies

These are strategies designed to improve the efficiency of a business's operations. They often focus on

an area, such as marketing, human resource etc. All business organizations adopt strategies at functional level as once the functional objectives are achieved, corporate objectives become easy. In

order to make the functional strategy efficient, Pizza Hut has made all the functional departments co-operate with each other.

Total Quality Management (TQM)

This is the most important for a food chain like Pizza Hut. All the employees’ back-of-the-house i.e. the kitchen assistants are trained accordingly. They are given extra classes in order to meet the quality




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standards set by Pizza Hut around the world. This strategy is important in order to satisfy the CHAMPS.

This strategy is strictly implemented in Pizza Hut in order to fulfill the quality standards. Different quality management staff is also there at Pizza Hut. The shift managers have the task to observe

whether the quality standards are met or not, whereas there are a total quality management department at the main office in Karachi. This department has the task to implement quality standards

and know whether they are achieved or not.

Business Level Strategy

Business level strategies are plans made to gain a competitive advantage over its rivals in a market.

Hence, all the businesses need to adopt business level strategies in order to compete in a competitive environment. If we take a look at the Pakistani market, there are no large competitors of Pizza Hut but

unlimited small competitors exist in the market. The threat of competitors is very low as there is no international food chain offering pizza in Pakistan at present. Therefore, present strategies adopted by

Pizza Hut are keeping in consideration the present competition. Whereas, in future this competition will increase and Pizza Hut will have to change all its business level strategies in order to compete with

its rivals. In very near future Dominos is opening its first branch in Karachi. This would be a threat for Pizza Hut and hence, the strategies would be changed.

Pricing Strategy

The level of competition a business faces determines its pricing strategy. Sometimes a business has the

scope to set its price and sometimes a business cannot. When a business has the scope to set its price there is a number of pricing strategies or policies it might choose. As there are no such competitors of Pizza Hut which could compete with the quality of pizza produced at Pizza Hut, therefore, the pricing strategy adopted by Pizza Hut is 'market skimming'. Pizza Hut has adopted this pricing strategy as they want to hold maximum share of the market by maximum profit. This is a golden era for Pizza Hut, as there are no competitors and hence, Pizza Hut is free to charge any price they want. They are charging higher prices due to the uniqueness of the product. They satisfy the target market as the food quality is worth the price paid. The pricing strategy is not just to get the worth of quality but also to gain

maximum profits before any competitor enters because then Pizza Hut will have to change its pricing strategy. Although the prices would be lowered with the new entrants in the market but not to a

greater extent as the quality food products are not home-produced. They are imported from different

countries keeping in view the best quality.

Advertising strategies

The advertising strategy for Pizza Hut is two-fold. Firstly, laying emphasis on it being an international brand with Pakistani heart

Pizza Hut’s communication is reflective of family values, family bonding, etc.




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Secondly, highlighting the premise that the pizza is a catalyst that brings people together

ensures that this is a brand that connects with the Pakistani consumer Pizza Hut spends approximately Rs 10-12 crore on advertising annually using a media mix of

print, television and radio.

Promotional Strategies Promotion are so very important for an organization , like any other organization same applies to Pizza

Hut as well . Pizza Hut Pakistan promotional strategies are as follow

They promote their latest deals offer in several local websites for e.g www.geo.tv

They follow below the line activities like Bill Boards , Bridge Pannels , Door to door policy , cable

advertisement and magazines

And you often find there promotinal campaigns running in universities and colleges etc

Sales strategies Pizza Hut being the leader among fast-food restaurant in Pakistan have versatility in their

sales strategies , as they follow a vast channels and mediums to sale their product to the

customers .

The medium and channels they follow are of 3 types

Dine – In

Delivery

Take away

Through Dine–In facility they facitilate there customers with their lavish services and customer

relationship .

Through Delivery facility they make their customers delite by providing Oven-Hot Pizza , right at

customers door-steps .

Through Take away facility , customers can take their food where ever they like .


http://www.geo.tv/



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Apart from this , there are many other sales strategies Pizza Hut follow like they go to customers door-

step to give awareness about their new products , deal and offers , and also provide them coupons of

which customers can avail discounts as well

COMPARATIVE STRATEGY

This forced competitors to look for new methods of increasing their customer bases. Many pizza chains

decided to diversify and offer new non-pizza items such as Buffalo wings, and Italian cheese bread. The

current trend in pizza chains today is the same. They all try to come up with some newer, bigger,

better, pizza for a low price. Offering special promotions and new pizza variations are popular today as

well. For example, chicken is now a common topping found on pizzas.

In the past, Pizza Hut has always had the first mover advantage. Their marketing strategy in the past

has always been to be first. One of their main strategies that they still follow today is the diversification

of the products they offer. Pizza Hut is always adding something new to their menu, trying to reach

new markets. For example, in 1992 the famous buffet was launched in Pizza Hut restaurants

worldwide. They were trying to offer many different food items for customers who didn't necessarily

want pizza.

Another strategy they used in the past and are still using is the diversification of their pizzas. Pizza Hut

is always trying to come up with some innovative way to make a pizza into something slightly different

- different enough that customers will think it’s a whole new product. For example, let's look at some

of the pizzas Pizza Hut has marketed in the past. In 1983, Pizza Hut introduced their Pan Pizza, which

had a guarantee of being ready to eat in 5 minutes when dining at Pizza Hut restaurants. In 1993, they

introduced the "Bigfoot," which was two square feet of pizza cut into 21 slices. In 1995, they

introduced "Stuffed Crust Pizza," where the crust would be filled with cheese. In 1997, they marketed

"The Edge," which had cheese and toppings all the way to the edge of the pizza. Currently, they are

marketing "The Big New Yorker," trying to bring the famous New York style pizza to the whole country.

Lastly, Pizza Hut has always valued customer service and satisfaction. In 1995, Pizza Hut began two

customer satisfaction programs: a UAN (in USA 1-800) number customer hotline and a customer call-

back program. These were implemented to make sure their customers were happy, and always wanted

to return. In our plan, we will first give a situation analysis of current and relevant environmental

conditions that affect our plan. Next, we will give a brief analysis of the current fast food industry, and

any trends or changes that might occur in the future.




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SEGMENTATION Main segments which Pizza hut has captured are the combination of higher incomes and dual career

families , due to higher income consumer have more disposable income , allowing them to eat out

more often .

Pizza Hut holds the most market share in the Pizza industry, the perceived quality and service of the

company will help to ensure a better the average chance at a successful introduction of a new product.

The introduction of a product that keeps with today trends is also important to reduce the risk of

failure.

Pizza Hut maximum market segment is younger generations. These generation ranges from 12 to 30,

the overall spending of these generations is mostly on non essential items, the higher amount of

spending has been done on eating out.

POSITIONING Pizza Hut was among the first multinational brands to enter the food retail sector in Pakistan. When

the first Pizza Hut restaurant opened in Karachi the quick service industry was at a nascent stage and

the pizza category was dominated by a sole regional player who had a marginal presence. Pizza Hut

went on to play a significant role in pioneering and developing this category in Pakistan.

Worldwide and in Pakistan, Pizza Hut has come to become synonymous with the 'best pizzas under one

roof'. This is because at Pizza Hut the belief is that every pizza has its own magic, thus making it a

destination product – which everyone seeks. It is this belief that has ignited the passion to create,

innovate and serve the finest product the industry has to offer, while setting standards for others to

strive to replicate. Pizza Hut is committed to providing uncompromising product quality, offering

customers the highest value for money and giving service that is warm, friendly and personal.

A critical factor in Pizza Hut's success has been its unique dining experience. Crew members at

Pizza Hut strive each day to provide 'CUSTOMER MANIA' - the kind of service that ensures that every

visit of the customer is a memorable one.

Pizza Hut's constant endeavor to provide extra value – whether it is pizzas which are available to suit every price range, new promotions or the introduction of innovative product ranges - that puts a 'Yum'

on every customer's face - has allowed it to increase its presence in Pakistan to the current 38 restaurants across 9 cities.




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Market Targeting Pizza hut targeted market defines them as a family product. This is because they don’t really directly market their customers. They are targeting everyone whereas their competitors target a certain gender or age. But pizza hut targets a wide range of customers. This is because they want to make the most money and who blames them.

They have many competitors and they are bound to try everything to cope up tops. Their competitors are everywhere. There are just a few that are main competitors and pizza hut will always try to be the best and get the most money by making their products better quality but also cheaper.

They try to offer something different with their product as well. They offer a range of stuffed crusts to try and attract customers. They also do vegetarian options with meet free pizzas and a salad and pasta bar. Not a lot of restaurants offer a salad and a pasta bar. This is another competitive idea to attract or customers.

MARKETING INTELLIGENCE In order to maintain 7 – 8 lacs customers anually , Pizza Hut Pakistan has strong Marketing Intelligence team . They know how to delight customers and keep them s atisfied for a

longer period of time .

Being the leaders in Pizza Industry , they know pizza is there core product and what

more varieties should offer to keep themselves different from others in the market . Their marketing

intelligence team keeps themselves up to date with current environment , first they try the products and then launch them in the market .

CUSTOMER VALUE & SATISFACTION Pizza hut create certain expectations among its customers, is fulfilling it accurately, and get a good image in minds of customers. Its customers are satisfied by its quality as it satisfies their expectations.

They give basic priority to their customers .

Customer relationship management (CRM) Pizza hut build and maintain profitable customer relationships by delivering superior customer value and satisfaction. In 1995, Pizza Hut began two customer satisfaction

programs:

a. 1-800 number customer hotlines and a customer callback program. These were implemented to make sure their customers were happy, and always wanted to return.




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b. They have full service restaurant as well as delivery services.

Exchange & relationships

Pizza hut has maintained very good relationships with its customers. It believes on exchange through relationships. They create relationships by offering the best product and best services to their

customers for example they are offering to their customers home delivery services & providing

products according to customer’s require

HR Department Activities

• Recruitment and Derecruitment

• Training and Development

• Performance Appraisal

• Employee Benefits

• Incentives

• Medical Cover

• Welfare amenities

• Health & Safety

Recruitment & Selection Mission Statement: “Some people wait for the future. Some push it along. We don't have waiters

Core Values At Pizza Hut, people are the most important factor. They seek only those people, who can think, feel, express themselves, learn, teach and hence grow. Their growth is the company’s growth.

Fresh People:

Pizza Hut provides thorough In-house training to fresh people relatively inexperience people. Hiring

people having no previous work experience also helps them greatly in adjusting to the distinct culture of the organization.

Justified Selection: The selection is entirely based on merit which conforms the selection criteria without any bias towards

gender, religion, race, color, nationality, age

Role of HR Department in Recruiting & selection




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• Develop guidelines and procedures.

• Provide recruiting services and staff support. • Council Restaurant Manager to make final employments decision.

• Provide basic training to newly hired employees.

Pizza Hut advertisement depending on the vacancies as the need arises.

Selection Procedure 1. Screening of Applicants After building a pool of candidate’s applications, short listing of selective applications is done by the HR manager.

2. Written Test This is the written test. The reason for the written test is to assess that whether the recruits are able

enough to fulfill the general practical requirements of the job. The HRM department designs and conducts the tests as and when hiring needs arises. 3. Initial Interview The ONE to ONE interviews conducted by Restaurant Manager.

4. O-J-E Short listed candidates undergo 3 to 10 day OJE at a Pizza Hut restaurant which provides the candidate with an opportunity to look at as a potential employer. It also gives Pizza Hut a chance to observe and

assess the candidate's performance.

5. Reference Checks

They look at the references that have been provided by the candidate, they check if the references are

valid or not

6. Final Interview Candidates who have passed their OJE are called for the final interview. Interview is done by a panel of three or four interviewers

Orientation • Provides new employees with basic background information they need to perform their job

satisfactorily.

• New employees get a handbook:- - Working hours

- Performance reviews - Vacations - Employee benefits - Personnel policies

- Safety measures and regulations The orientation is performed by the HRD Manager and the employees are introduced to their supervisors.




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Training & Development

According to training coordinator Awais Skeikh: “Training is an important part for our employee’s work experience and starts as soon as he joins the Pizza Hut team. Crew Trainers, Managers and other employees will work shoulder to shoulder with

him. Training programs are ongoing with new things to learn all the time.”

Types of Training 1) On the Job Training: Every day, around the world, restaurant members receive on-the-job training and coaching in skills and procedures essential to their work.

2) Classroom Training: Classroom courses, developed and led by training experts, prepare outstanding restaurant employees

for advancement.

3) Computer-Based Training: New computer-based training system is bringing interactive learning experiences to crew members

and managers right in the restaurants .

Levels of Training 1) Crew Member’s Training: At Pizza Hut, training never stops. Crew members are trained extensively on all food safety and food handling processes. Trainees work while they learn the operational skills necessary for running each of

the 23 positions in restaurant - from front counter to the grill area.

2) Manager’s Training: Pizza Hut is dedicated to professional training and development. The average Pizza Hut restaurant manager spends more than 2,000 hours over four years in training of one kind or another. This is about

the same amount of time that a typical four-year college student spends in the classroom.

Conclusion about the Training "Part of training focus ensures that every one of our employees, from regional managers to crew

members, understands Q, S, C and V - quality, service, cleanliness and value. Mr. Awais Shiekh says "That's what brings people into our restaurants day-in and day-out. Our training

also shows them how to serve one pizza to one person at a time, hundreds of times a day."

Specific Training Courses

1. Floor Management Course (FMC): The FMC is geared towards improving the trainee's ability to deliver Q,S,C & V as a Floor Manager.

2. Management Development Program (MDP): The MDP series is designed to help you become the most effective c . manager that you can be.

3. Operations Consultant Course (OCC)




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4. Training Consultant Course (TCC)

Performance Appraisal "None of us is as good as all of us."

According to Country HR Manager: “To embed our values, we give our people 360-degree evaluation, with inputs from superiors, peers,

and subordinates. These are the roughest evaluation we get, because people hear things about themselves they’ve never heard before.”

Performance Appraisal Process Performance Review is a formal process in Pizza Hut twice a year where each employee is evaluated in order to determine how he or she is performing. The appraisal process in Pizza Hut includes PA forms for every particular job which involves:

- International Pizza Hut standards. - Assessing the employees’ actual performance relative to these standards.

- Providing feedback to the employees.

Levels of Performance Appraisal - Out Standing

- Excellent

- Good

- Need Improvement

After giving the total grade to the employee the appraiser writes down about the strength and the

areas needing improvement of the employee.

Incentives

“The best results come when we combine profit sharing with greater worker involvement and give employees information about the Company’s financial performance.”

Types of Incentives 1. Cash Based 2. Non Cash Based

Cash Based Incentives

• Attendance Allowance • Annual Allowance • Medical Allowance

• Leave Fair Assistance [LFA]: Once in two year managerial level employees are allowed to choose any area for tourism in Pakistan with family for 10 days.




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Non Cash Base Incentives

• Crew of the Year • Crew of the Month • Branch of the Year • Employee of the Month • Merchandise

Benefits “We know we can’t afford everything for every one but neither do we deny to any one.” When employee joins the Pizza Hut management team, he will receive the following:

Profit Sharing:

Profit will be share as according to company policy.

Vacation:

Increased vacation time per years of service.

Leaves: Pizza Hut employees can also apply and obtain a leave of up to two months for personal reasons or to

study for examinations or school projects.

Company Car: Restaurant managers are eligible for a company vehicle after only three years of service.

Educational Assistance:

Pizza hut offers an educational assistance program for its employees.

Social Activities:

Enjoy a variety of activities with his team which could include an annual Convention, summer picnic or outing, Eid Party etc.

Uniform: All the employees accept those working in the offices are given uniforms.

Flexible hours:

The restaurant opens for business 18 hours a day and that means work at Pizza Hut can fit into

anyone's schedule. Schoolwork, family or personal activities can be scheduled around working hours.

Workplace Safety

“Pizza Hut restaurants have workplace safety programs in place to ensure that Pizza Hut high safety standards and procedures are clearly communicated and reinforced day-to-day. As an important member of Pizza Hut team, Employee will be taught to identify and report any potential hazards and encouraged to suggest ways that health and safety can be continually improved.”

Separation/Firing: Reasons: 1)Disciplinary:

Violation Stealing




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Confrontation

2) Performance: Poor Performance

Country HR Manager Awais Sheikh Message “People are hired on the basis of their personality traits (i.e. education, family, social class, style,

experience, etc), but are fired due to character traits (i.e. dishonest, cheater, untruthful, corrupt, etc.)”

Recommendations • As we know there is increasing trend in fast food industry and people are more conscious about

their health. Similarly Pizza Hut should open as many branches in other cities of Pakistan like Gujranwala, Sargodha, and other cities like these. So it should develop the market for its

products, only in this way it can maintain its competitive advantage over its competitors like domino’s.

• Pizza Hut in Pakistan has not using computer technology to a large extent. They should focus on this factor to improve there overall performance.

• Similarly Pizza Hut should go for its own cattle/vegetable farm in Pakistan so it will reduce its input cost and it will lead to lower market price of its products as compared to its competitors. By this type of diversification Pizza Hut can also save its time And can improve the

quality because if the inputs are fresh, they can have more quality products. • They even not make their website. They should make their website so that people should be

keeping in touch with new changes occurring in the Pizza Hut. • There is need to change in the culture of the Pizza Hut its culture is bureaucratic it should

be clan culture because it realizes the creativity of employee to respond to changing taste.

How the HR policies relate to organizational goals/objectives? Most profitable corporations point out their successes to proper management of their human

resources (HR). Managing employees involves balancing between their goals and aspirations with

those of the company. A company's goals and objectives are survival, making profits, gaining market

share or gaining global recognition. By getting employees to make things happen in a productive way,

HR ensures that the business prospers.

Staffing Objectives

Human resources managers are first concerned with ensuring that the business is properly staffed, and

thus able to pull in the human resources it needs. This involves designing organizational structures and

identifying under what type of contract different employee groups will work. The right people are then

recruited and developed. HR managers compete in the job market to ensure only the best and talented

employees are recruited to assist in meeting the company goals and objectives such as profitability.




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Performance Objectives

Once the required workforce is in place, HR managers must ensure that employees are well motivated

and dedicated so as to maximize their performance. By use of various motivational techniques such as

promotion, increased pay and benefits such as company cars, HR managers can shore up an individual

employee's performance. They also train employees and negotiate improved performance with trade

union officials. HR managers can also assist in disciplining errant workers if their performance or

conduct is unsatisfactory.

Change-Management Objectives

In an organization, change is inevitable. It can be structural, requiring reorganization of activities or

hiring new people to fill in particular roles. At other times, change occurs to alter attitudes,

philosophies and established organizational norms. HR managers recruit or develop people with the

necessary leadership skills to steer the change process. They also inform employees of incoming

changes and help them adjust accordingly. Thus, if the organization intends to introduce computers to

cut down its costs and improve profitability, HR managers train employees with no computer skills.

Administration Objectives

HR managers have a responsibility to facilitate the smooth operation of the organization. They must

maintain accurate and inclusive data on individual employees. This data includes employee

performance reports, their terms and conditions of employment, training and attendance records and

their personal details. Precise record-keeping is necessary to ensure that the organization complies

with legal regulations such as National Minimum Wage regulations .




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CONCLUSION

Pizza Hut has many targets which it has achieve in a given period of time. The time-period is mostly a year. Therefore, in order to fulfill the targets different strategies are adopted by Pizza Hut. It can be concluded that these strategies have been successful and there is flexibility in the strategies, as they can be changed with the changes in the market conditions as well as the targets.

Pizza Hut is doing a good job internationally and nationally. They introduce new taste in pizzas according to their locations i.e. where they are situated. They are basically concern with successful production and service and profit. They want to take advantage of their customer. In Pakistan the performance of Pizza Hut is very well. In Lahore, three outlets of Pizza Hut are working. They maintain their international standard by giving good service to their customers. Over all performance of Pizza Hut is superior.




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REFERENCES

Management and lower labor of Pizza hut

Google Search Engine www.definitions.com www.answers.com

www.about.com www.wikipedia.org

www.pizzahut.com


http://www.google.com/

http://www.definitions.com/

http://www.answers.com/

http://www.about.com/

http://www.wikipedia.org/

http://www.pizzahut.com/

Recruiting & HR

Pizza hut description and HR policies | project report of pizza hut