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Unrestricted © Siemens AG 2017Page 1 Global Services – for more value together!
User Adoption @ SiemensHR Tech Conference, LondonPetra Dann, March 21st 2017
Unrestricted © Siemens AG 2017Page 2 Global Services – for more value together!
Our global footprintOver 350,000 employees in more than 200 countries
>20%Americas
<25%Germany
>35%EMEA(w/out Germany)
<20%Asia/Australia
Unrestricted © Siemens AG 2017Page 3 Global Services – for more value together!
289 production /manufacturingplants, R&D facilities,office buildings inalmost everycountry in the world.
> 20% of ourworkforce is over50 years old
… and over 150languages arespoken
> 30 % of ouremployeeswork remote
Our diverse workforce:administration, R&D, engineering, manufacturing, sales, ...
Unrestricted © Siemens AG 2017Page 4 Global Services – for more value together!
User Adoption
Rule of Thumb50 – 40 – 10
Learning by Doing
50%
F2F Meeting
10%
Virtual ClassesCrowd Sourcing
User Adoption Process
40%
Digital Transformation
It´s about People and Culture
Challenge‒ User acceptance of digitalization of HR processes‒ Adoption of self-service portals by all employees
Benefits‒ Increased productivity‒ Reduced training costs‒ Lower support costs, e.g. HR Helpline‒ Increased usage and user satisfaction‒ Improved retention through better onboarding
Solution‒ Integration of customer service(s) into process‒ Global Knowledge Manager Network‒ Real-time analytics of system usage‒ Pro-active user guidance
Unrestricted © Siemens AG 2017Page 6 Global Services – for more value together!
In many jobs robots willassume the routine work.Employees can use their timeto work on more sophisticatedprocesses…