OPERATION PRODUCT

MANAGEMENT

Members:

Nguyen Pham Phuong Anh 332911

Pham Thanh Phu 332919

Nguyen Ngoc Anh Thu 332908

Phan Quang Hanh Van 332921

Vuu Minh Tri 332928

Human Resources HR Leader:

Truong My Ngoc 332926

OUTLINE

I. Introduce Human Resources Department

II. Steps to Ensure the Success of Project

III. How HR Team Contributed in Project

IV. Gantt Chart and AON Diagram

V. Challenges and Solutions

VI. Lessons Learned

VII. What Would We Do Differently in a Future Project

Human Resources

Policies

Procedures

Guidelines

Support other teams

I. Introduce Human Resources Department

Role of Vice President and members

Work on project with CEO and other Vice Presidents

Prepare all policies and procedures

Collect and sum up personal time logs from teams

Check attendance, monitor work performance and support other teams

II. Steps To Ensure The Success Of Project

• Make policies and regulations about daily time-log report.

• Provide clearly taking attendance rules.

• Have plan and schedule for HR team and other teams if

needed.

• Collect detailed plan reports from other teams to ensure

the project have enough staff on each day.

• Support other teams and deal with other team members’

to give a hand also.

• Provide tasks for each member on concert day.

• HR members monitor, ensure everyone performs well

on their roles and report to VP .

II. Steps To Ensure The Success Of Project

III. How HR team contributed in both projects?

Selling F&B

Concert

Selling F&B

Operations

• Purchasing raw materials

• Producing goods

Sales

• Suggesting ideas to satisfy waiting customers

• Forming sub-group for sales activities

Customers Service

• Delivering goods

Concert

Separating to help other teams.

• Preparing invitations with ITEC’s stamp.

• Receptionist

• Photographer

IV. Gantt Chart 1

Activity Date

4-2 4-4 4-5 4-6 4-7 4-8 4-9 4-10

4-11

4-13

4-14

4-15

Work on project with CEO & other VPs

Work on project in class

Work with HR team

Compose time log & work regulation

Divide duties for members

Create attendance for Fri (4-10) & Sat ( 4-11)

Check schedule from V.P of HR

Summarize HR plan

Gantt Chart 1 (cont.)

Activity Date

4-2 4-4 4-5 4-6 4-7 4-8 4-9 4-10

4-11

4-13

4-14

4-15

Check attendance

Monitor work performance

Support other teams

Submit time log to V.P of HR

Sum up time log from all teams

Create attendance sheet for next week

AON Diagram 1

Activity Activity Description Immediate

Predecessors

A Work on project with CEO & other VPs

B Work on project in class A

C Work with HR team A

D Compose time log - work regulation B,C

E Divide duties for members B,C

F Create attendance for Fri (4-10) & Sat ( 4-11) E

G Check schedule from V.P of HR F

H Summarize HR plan G

I Check attendance H

J Monitor work performance I

K Support other teams I

L Submit time log to V.P of HR J/K

M Sum up time log from all teams L

N Create attendance sheet for next week M

AON Diagram 1 (cont.)

A

C

D

E

F G H

I

K

L M N J

B

Gantt Chart 2

Activity Date

4-16

4-20

4-21

4-22

4-23

4-24

5-3

5-4

5-5

5-6

5-7

5-8 5-9

5-11

Work on project with CEO & other VPs

Work on project in class

Work with HR team

Asking ITEC's permission for the project

Sum up time log from all teams

Complete procedures

Summarize HR plan for concert

Gantt Chart 2 (cont.)

Activity

Date

4-16

4-20

4-21

4-22

4-23

4-24

5-3

5-4

5-5

5-6

5-7

5-8 5-9

5-11

Contact with Security & Parking lot

Check attendance

Support other teams

Check amount of tickets sold and progress of work

Rehearsal

Concert

AON Diagram 2

Activity Activity Description Immediate

Predecessors

1 Work on project with CEO & other VPs

2 Work on project in class 1

3 Work with HR team 1

4 Asking ITEC's permission for the project 2,3

5 Sum up time log from all teams 2,3

6 Complete procedures 4

7 Summarize HR plan for concert 5

8 Contact with Security & Parking lot 6,7

9 Check attendance 8

10 Support other teams 8

11 Check amount of tickets sold and progress of work 9,10

12 Rehearsal 9,10

13 Concert 12

AON Diagram 2 (cont.)

10

11 12

6 4 8

7 3

1

2

5

9

13

Time Log

Keuka ID# Full & Middle Name Given Name Hours Worked

332911 Nguyen Pham Phuong Anh 51:15:00

332926 Truong My Ngoc 55:10:00

332919 Pham Thanh Phu 45:05:00

332908 Nguyen Ngoc Anh Thu 24:10:00

332828 Vuu Minh Tri 41:30:00

332921 Phan Quang Hanh Van 38:25:00

Total Time 255:35:00

V. Challenges And Solutions

• Lack of personnel in some teams

• Difficulty in hiring the stage

• Other teams members did not follow HR time schedule in

the first project

VI. Lesson learned

• Organization structure

• Focus on personal strengths

• Create a strategic plan

• Leadership, communication skill and teamwork

VII. What would we do differently in a future project

• Lack of communication that led to misunderstanding

• Divide the work rationally and concentrate on the duties

THANK YOU FOR YOUR ATTENTION!