Team happiness, delivered

The hospitality sector

Deliver service with a smile

Notorious for overlooking importance of nurturing happiness at its source

Few businesses equate happy, dedicated workforce as intrinsic to delivering outstanding customer service

The retail sector

Retail is a relationship-focused industry

There is a pressing need to • Rethink the way work is

performed• The way relationships exist

Flexibility and constant implementation of new strategies is key to harnessing benefits of rapid technological change

The importance of employee engagement

“The ability to attract and retain talent will either be a competitive advantage or a

fatal flaw”

Gary Short, Talent Management, Kimberly-Clark

Demographic

change

Individualism

Digitisation

National

Living Wage

Impact of the new National Living Wage

UK productivity crisis

The UK’s disengagement crisis

Sources: Harvard Business Review ‘The Impact of Employee Engagement on Performance’http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/

Not engagedDisengaged

Engaged

71% of employees are not fully engaged

Turnover rates

Sources: http://www.restaurant.org/News-Research/News/Hospitality-employee-turnover-rose-in-2014http://www.haygroup.com/en/

Hospitality

66.3%Retail

67%

The UK’s disengagement crisis

by the year

20251980 1995 2010 2025

75% of the workforce will be millennials

Source: http://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-dttl-2014-millennial-survey-report.pdf

Millennials surpassed Generation X to become

largest share of the workforce

2015

Investment in employee engagement pays off

37%less

absenteeism & employee

turnover

186% more likely to recommend

their organisation to

a friend

2x as long in their

jobs

Identify

98% more strongly with values of

their organisation

Sources: Globoforce – ‘The Science of Happiness’ & ‘The Secret to Double Digit Increases in Employee Engagement’Hay Group - ‘New Rules of Engagement’

2.5x revenue growth

Why is nobody doing anything about it?

71%

of respondents rank employee

engagement as very important

24% say

employees in organisation are

engaged Source: http://www.achievers.com/system/files/resource/analyst-insights-HBR_Achievers%20Report_TheImpactofEmployeeEngagementonPerformance.pdf

How can you

engage your

employees?

Emotional

wellbeing

Rewards & Recognition

, Gamificatio

n

Physical wellbein

g

Wellness platforms

Financial

wellbeing

Perks & Benefits

Employee engagement in practice

Case study: Snowflake Gelato

The situation- Struggling to engage with

their staff- Appreciation shown in a

very ad-hoc way- Wanted company culture

to reflect the brand that they had built

How we helped- Created a culture of a

company that looks after their team

- The employer/employee relationship extended beyond the workplace

- Staff retention improved by approximately 50%

We are leading the change in the hospitality & retail sectors