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HUMAN RESOURCE MANAGEMENT
Acme Widget Company
Prepared by:Aime Valentin Nishimwe
OUTLINE
HRM: Human Resource Management2
DEFINITION OF HUMAN RESOURCES
Human resources are people who work for an organization.(Heathfield, 2016)Factors of Production(Saylor Academy, n.d)
Many people are not liking the terms resources because they fear that employees would be considered as :MachineNatural resourcesOther business assets
Other names being given to HR office:Office of peoplePeople resource centerPeople management People and development Etc 3
FUNCTION AND QUALIFICICATION OF HRMFUNCTIONS/ROLESQUALIFICATION Bachelors Degree
Experience in Supervision
Excellent Communication Skills
High level of ProfessionalismRecruitment Process
Compensation and reward
Development of workers
To motivate, empower and train
(About.com, 2011)
ROLES OF HRM IN ORGANIZATION (Chron, 2017)
RESPONSIBILITIES OF HRM (About.com, 2011)
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CONFLICT AT WORKPALCEDEFINITIONSOURCEPoor communication Different Values
Different InterestScarce resources
Personality crashesPoor Performance
A sharp disagreement or opposition of interest or ideas.
(University of Oklahoma, 2016)
IMPACTS OF CONFLICTPOSITIVE IMPACTSPersonal and Professional growth
Positive Work Environment
Enhance collaboration and teamwork
Boost creativity and innovation NEGATIVE IMPACTSIncrease absenteeism
Decrease productivity
Decrease workers morale
Decrease workers performance (University of Oklahoma, 2017)
When a conflict is resolved, it leads to those positive impacts at workplace, but when it is not solved well, it leads to those negative impacts that finally bring business down. So, it is better to implement conflict policies when a conflict appears at workplace so as to create a positive work environment.8
CONFLICT RESOLUTION AT WORKPLACE (Browne, n.d)
According to the University f Oklahoma (2016), the following are the ways that can be used to address conflict at workplace:
AvoidanceCollaboration CompromiseCompeting Accommodation
According to Root III (n.d), the following are some of the ways that can be used to solve conflict at the worlpalce:Give spaceListenAddress the problemProfessionalism 9
EXAMPLE OF CONFLICT AT WORKPLACE
USE OF INTERACTIVE SKILLS Interactive skillsExamplesImportance Listening skillsI used eye contact and gestures
I Provided feedback and comment
I was nodding and avoiding interruptionsI clearly understood the conflict
I boosted speakers will to share
I created good relationship with the speaker
Asking Clarifying Question I asked about the duration of conflict
I asked about any solution implemented so far
I asked about HRM awareness of problem
INTERACTIVE SKILLS NEEDED FOR CONFLICT RESOLUTIONInteractive skillsExamplesImportance Effective Communication skillsGood listening skills
Good speaking skills
Good writing skills All parties are able to know their appropriate limits
It ensures that all parties' perceptive are considered in resolution process
Avoid misunderstanding among employees or between employees and managers
Effective Questioning skillsTo ask good clarifying questions and
Critical thinking questions when it is necessary This leads to clear understanding of the conflict which is the first step in resolving, effectively, a conflict at workplace.
INTERVENTION OF HRM (Berkeley University of California, 2016)
There are 8 steps proposed by Berkeley University of California (2016) that can help to solve the conflict at workplace:
- Acknowledge that a difficult situation exists- Let individuals express their feelings- Define the problem- Determine underlying need- Find common areas of agreement, no matter how small- Find solutions to satisfy needs- Determine follow-up you will take to monitor actions- Determine what you'll do if the conflict goes unresolved 13
SIGNIFICANCE OF HRM
Increase productivity of workers
Boost employees' impact on business//organization
Establish workers' development programs
Identify and recruit required workforce
Engage and motivate workers at all levels
Create positive working environment(Griffith College, 2011)
REFERENCES About.com. (2011, December 29). What Is Human Resources Management? Retrieved January 6, 2017, from 6https://www.youtube.com/watch?v=PhSok_QW5AYBerkeley University of California. (2016). Resolving Conflict Situations. Retrieved from Berkeley Human Resources: http://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/interaction/conflict/resolvingBrowne, C. (n.d.). How to Address Conflict in the Workplace. Retrieved from eHow: http://www.ehow.com/list_6133677_conflict-resolution-strategies-workplace.htmlHeathfield, S. M. (2016, September 15). What Are Human Resources? Retrieved from The Balance: https://www.thebalance.com/what-are-human-resources-1918145Root(III), G. N. (n.d.). Conflict Resolution Strategies in the Workplace. Retrieved from eHow: http://www.ehow.com/list_6133677_conflict-resolution-strategies-workplace.htmlSaylor Academy. (n.d.). Principles of Microeconomics. Retrieved January 05, 2017, from https://www.saylor.org/books/University of Oklahoma. (2016, August 03). Resolving Conflicts at Work: Employee Information. Retrieved from Human Resource:http://hr.ou.edu/Employees/Career-Development/Resolving-Conflicts-at-Work#3931281-what-is-workplace-conflictGriffith College. (17 June, 2011). The Importance of Human Resource Management. Retrieved from https://www.griffith.ie/blog/importance-human-resource-managementChron. (2017). The Role of Human Resource Management in Organizations. Retrieved from http://smallbusiness.chron.com/role-human-resource-management-organizations-21077.html
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T H A N K Y O U
The key for us has always been hiring very smart people
said Bill Gates, Microsoft.