8
HOW DOES CULTURE AFFECT SERVICE?

How Does Culture Affect Service?

Embed Size (px)

Citation preview

Page 1: How Does Culture Affect Service?

HOW DOES CULTURE AFFECT

SERVICE?

Page 2: How Does Culture Affect Service?

It’s true that over the past 20 years technology has radically changed the payroll business. Just a few years ago it might take a payroll 10 hours to process while today it’s near-instantaneous.

Page 3: How Does Culture Affect Service?

What makes one payroll provider different from

another?

Page 4: How Does Culture Affect Service?

Every week or two, lots of math has to happen for all of your employees, perfectly. If it does, no one thinks about it. After all, much like the lights going on when the switch is flipped, it’s supposed to just work, right? Except when it doesn’t. In those times, service really matters.

What makes one payroll provider different from

another?

Page 5: How Does Culture Affect Service?

Lots of things contribute to payroll errors. From things as simple as a data entry error all the way to the Federal, State, or local government not applying taxes correctly.

What makes one payroll provider different from

another?

Page 6: How Does Culture Affect Service?

Here at Balance Point, we know providing great service is usually a big part of why people choose to do business with us.

What makes one payroll provider different from

another?

Page 7: How Does Culture Affect Service?

Here’s How We Do It

Page 8: How Does Culture Affect Service?

Hire nice, smart people

Treat them like adults, and train like crazy

Keep an eye on things, but in a good way

How We Do It