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Blink And The World Changes…
Contact:[email protected]
3 MEGA-FORCES WILL CHANGE OUR TALENT LANDSCAPE IN 2 SIGNIFICANT WAYS
Disruptive Technology
Mobility, Advanced Robotics, Analytics
Big Data AnalyticsMicro tracking
Natural Language Programming
Millennial WorkforceSocial Trading
‘security’ for flexibility
Talent Supply Chain Will become DISAGGREGATED,
NON-LINEAR, ON DEMAND
Employees Will Shift From Being An “Aggregation” To
MICRO TARGETED CONSUMERS
1 2
Talent supply Chain will become dis-aggregated, non linear, on demand…high degree of
automation driven by Digital1
Blockbuster went from 60,000
employees to 0 in 5 years
Contact:
2 3 4 5 6 7 8 9 10Non Existent Demand
Talent strategy for tomorrow – Buy, Build or Borrow?!
Extent of ‘retooling’ that will be needed!
Rapid automation will re-define the skill value chain…as it can eliminate large swathes of processes
Basic Skill Training – Redundant ?Attrition Metric irrelevant ?Skyrocketing demand for niche skillsRise of the “independent workers”
IMAGINE if rapid automation were to wipe out all jobs in skill levels 1-5 within 2 years … (and maybe some higher skill jobs as well!)
Employees will shift from being a largely (faceless) “aggregation” to a micro-targeted “consumer” ….driven by Big Data Analytics
2
Contact:
… in the context of a multi-generational workforce!
Today – Our policies, processes are largely based on the “principle of homogeneity”
With the rise of social media & big data analytics, we can track data dynamically… & create customized employee “experiences”
Can dramatically increase effectiveness of practices… especially in the context of a multi-generational workforce!
Micro-targeted “consumers” will no longer just be a B2C marketing strategy… but applied to employees as well
Indicative algorithms to apply predictive analytics
Psychometric profiling at hiring + comparison to team profile = Predict “team fitment”
Linked in network + campus alumni association = Target network Referral
Talent Acquisition
Browser history + certifications + aspirations in appraisal = Push suitable internal jobs
Weather patterns + traffic patterns = Predict productivity & attendance
Mail patterns ...Level of “tribe” association =Predict engagement / performance
RFID tags … satellite tracking … time and shift analysis = Give car pool options
VIC Data + SLA performance= Push notification on customized trainings (leveraging MOOCs)
Commute time+ variable earning = Share options for mobile learning
Performance Management
Employee Engagement
Learning & Development
For example…predictive analytics for employee retention Earlier • Attrition analysis was based on basic employee demographics – tenure, Education, Shift, R&R etc. • Basic HR / People Practices were universally applicable• Attrition Risk Assessment (EWS) effectiveness was dependent on Supervisor effectiveness
In the Future…
• We can track engagement levels dynamically for every employee based on exponentially more data elements….82% prediction accuracy vs 45% for manual assessment
• Drive customized engagement initiatives…cafeteria approach vs. fixed policies
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AS ‘EMPLOYEES’ SHIFT TO ‘CONSUMERS’ APPLY ‘DESIGN THINKING’ TO INDIVIDUALIZE EVERY ‘MOMENT OF TRUTH’
Design Principles to Deliver
Consumer Grade User Experience Analytics beyond ERP
User Centric Design
Speed Vs.Scale
Cloud is Step 1
• Onboarding Cycle time down from 6 hours to < 60 min…..using Taleo Onboarding & BGC
• 96% adoption by candidates in pilot runs
• New Hire/Candidate ‘Engagement App’ being launched …will push pre joining content thru app & engage candidates from sourcing to onboarding
Example : New Hire Day 1 Experience enriched through One-touch online submission of joining documentation
• Cloud based ‘iperform’ appraisal system improved employee adoption substantially
• New ‘Genpact iPerform App’ launched • Anytime feedback • Simple Interface… just 2 buttons…Ask &
Give • Event based or whenever needed• Disrupts traditional twice yearly feedback
cycle
Example: Performance Management process Simplified though Cloud based system and a new ‘any time feedback’ app
Example : Floor Management through Double Robotics for User Controlled Live Feed of Floor…Mobile access/control
Contact:
• iPad on Wheels for remote monitoring & live Cam• Remotely controlled & transmits thru WiFi• Self-balancing base on wheels.
Multiple ingenuous uses • Virtual Floor Walks• Virtual presence at meeting• Showcasing Operations floor to the clients• Remote Interactions with teams • Pre Hire Orientation
iPad
Self Balancing Wheels
Blue Tooth
WiFi
In summary …Aggressively Embracing Mobile Digital Social to disrupt proactively & treat the new ‘employee consumer’ as King
Contact:
What’s Next ? • Adopting Social e.g. Facebook @work
• Natural Language Processing for Automated Helpdesk on Mobile
• Delve – Knowledge Management
• Wearables – Assist employees with Proactive Health care
