CASE STUDY

Hard Rock Casino & HotelHard Rock Hotel and Casino is a one-stop shop for all entertainment needs. From fine dining to poker tables, its operations take a lot of manpower – all of whom have distinct functions.

To keep operations running at scale requires direct and efficient communications, but most employees do not have corporate email, nor do they sit at desks.

Simple things such as one-to-one communications, trading shifts, and sharing documents were becoming a pain point, taking time away from its signature customer experience.

Realizing that communication was the root of many problems, the team sought an intuitive and affordable solution.

The team identified Red e App as the best fit for their needs. Providing employees mobile access to corporate documents and scheduling, and a direct channel to communicate with peers in real-time.

Red e App’s use at Hard Rock continues to grow. Some key innovative departments, such as VIP Beverage, see a 93% usage rate among employees. Hard Rock’s success has led to initiative to roll Red e App out to more locations.

Hard Rock is using Red e App to distribute the daily newsletter, send video announcements from leadership, notify employees of weather procedures, and provide mobile access to scheduling.

Communication is now an advantage at Hard Rock. Employees can give their undivided attention to providing customers with exceptional service.

The Problem

The Solution

The Results

1

2

34000+ employees using the app

96% read rate

DISTRIBUTESend HR documents

and training materials electronically

MEASUREMENTIn depth analytics allow data

driven decisions

SHIFTS & SCHEDULINGRemove the bottlenecks in the

shift swapping process.

RECOGNITIONBuild a connected culture

where employees feel valued