FAWAD HASHMIFadi117@hotmail.com / Mobile +92 321 9293797

CAREER

OBJECTIVE

Results-driven business development leader with a unique facility of designing and implementing the business objectives that are aligned with the organizational goals. I possess the determination to deliver the performance with utmost sense of diligence.

EDUCATIONBSC

(COMPUTER SCIENCES)

&DIPLOMA

(SOFTWARE ENGINEERING)

Bachelor of Science

Major: Computers Science GPA: 3.3, Year: 2008PIMSAT- Karachi Pakistan

Advanced Diploma in Software EngineeringMajor: Software EngineeringYear: 2003APTECH Pakistan

WORK EXPERIENCE

SUMMARY

(15 YEARS)

Performance Improvement Strategic Planning People Management Expectation Management Cross Function Leadership Team Leadership/ People Management Work Flow Optimization Alternative Channel up gradation and system integration Information Technology Service Management Information Technology Infrastructure Deployment Information Technology Relationship Management Contact Center Deployment Project Management

WORK EXPERIENCE

A. OPERATIONAL MANAGEMENT

Organization : Aman Health Care Services (Feb 2014 to Date)Department : Aman TeleHealth Designation : Manager Operations

As Manager Operations successfully formulated and executed large strategic and transformational agenda making Aman TeleHealth one of the strongest contributors amongst all the eHealth Service Providers, within Pakistan.

Localize and execute the strategy to improve the overall customer acquisition and

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increase the number of interventions per day. Which leads towards the overall sustainability goal for the organization.

ACHIEVEMENTS Spearheaded the execution of the new short-code implementation across the

MNO in Pakistan. Created the Business Process Outsource guidelines for Aman TeleHealth Played important role in the cost saving initiative in-lined with the

organizational roadmap.RESPONSIBILITIES:

Ensuring strategic direction of Aman TeleHealth Operations Financial resources management with the support of Finance team Human Resources Management with the support of HR team Effective and efficient general administrative support services and supervision

of the Administrative team Efficient procurement and logistical services and supervision of the

Procurement team Information and communication management and supervision of ICT team.

B. SERVICE MANAGEMENT

Organization : Standard Chartered Bank (June 2009- Jan 2014)Department : Technology Designation : Manager Business Relations- Branches and Alternate Channels

I partnered with senior management, peers and team members, to oversee the successful technology operations in branch banking and Alternate Channels. Act as the subject matter expert, collaborated with the local and international teams to solve the complex technical issues. Provide business viabilities to the internal customers to ensure smooth running of the business.

ACHIEVEMENTS The Branch Banking uptime was tremendously increased. Seamless Core banking upgrades were successfully implemented and

managed the command centers. Played important role to improve Vendor Management Processes and

Managed to obtain maximum vendor support which resulted good amount of financial saving for the Bank.

Played important role in the savings initiative in-lined with bank’s roadmap.RESPONSIBILITIES:

Ensure BAU (Business as usual) issues in Merchant Acquiring and alternate channels are well tracked, managed and solved on high priority.

Ensure effective solution design and delivery for all Business enhancements in my respected areas.

Ensure the technology related issues in Alternate Channels are fixed on urgent basis.

Ensure the technology related issues in Alternate Channels are fixed on urgent basis.

For all complaints and queries, send a holding reply within 24 hours, with the final response being sent on the timely basis.

Ensure collaborative communication with assigned Business Streams. Managed the Command Center for the newly upgraded Core Banking.

C. PROJECT MANAGEMENT

Organization : Standard Chartered Bank (May 2006-Jan 2014) Department : TechnologyDesignation : Project ManagerManaged numerous critical projects and direct a working team from different functions to oversee the deployment of numerous enterprise level projects, in-line with the Banks vision and future needs.

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ACHIEVEMENTS

Managed the deployment of new State of Art Multisite Genesys & Avaya based Contact Center (Budget allocated 2.3 mil USD)

Managed the end to end expansion and construction of the new state of art tier3 Data Center in Pakistan. (Budget allocated 1mil USD)

Managed complete outsourcing Customer Statements Printing project to a third party vendor resulting in substantial cost saves and the end to end Statement Printing and delivery process was also improved.

Managed the deployment of Cheque Processing Machines and processing system PAN Pakistan, which is also the first step to automate the Cheque processing, & clearing and IPU (Item Processing Unit) processes.

Responsible for the role-out of CWX (Collection Works- software). Managed the deployment of 60 off-site ATM’s PAN Pakistan. Managed the deployment of more the 100 new branches in PAN Pakistan. Infrastructure up-gradation of more than 100 locations in the bank. Played important role during the Integration of Standard Chartered Bank and

Union Bank. Major responsibility was to provide Adequate Technology Infrastructure during the cutover of Core Banking and re-branding.

Played an important role for the vendor finalization and discount negotiations in all the mega projects assigned resulting the on-time delivery and substantial cost saves.

Been instrumental in getting the vendor negotiations to get maximum possible discounts which resulted in the shape of good amount of cost save for the bank.

RESPONSIBILITIES: Preparation of project budget and feasibility reports for different projects for

management approval and execution such as: Deployment of new multisite Contact Center, Development of Tier 3 Data Center and Rollout of Branch Banking & ATM network expansion Projects.

Shortlisted the vendors and negotiate the purchases for the same. Coordinate and execute the projects.

Prepared the statement for the monitoring of the project. Establish key project risks and set plans to mitigate risks Preparation of statements for monitoring of project expenditures. Prepare the project execution plan keeping in view Bank’s standards. Prepare and maintain a control schedule of all documents (deliverables) to be

produced by the consultants until completion of the project. Management of pan Pakistan capacity planning project. Working closely with the Global Sourcing Team for the vendor finalization,

price negotiations and contract finalization.

Trainings at Standard Chartered:

Great Manager’s Program Leadership Essentials Money Laundering Prevention Reputational Risk e-Learning Operational Risk e-Learning Reengineering Development Program (SCB) Overview of the Project Process in SCB Setting up a Project (Standard

Chartered Bank)Achievements at Standard Chartered:

Excellence Award “The Right Partner Award” Employment Award Union Bank Integration Award Certification of Appreciation

D. PROJ0ECT MANAGEMENT

Organization : Moxie.inc (Jan 2003- Jan 2005)

3/5

Designation : Projects Manager

RESPONSIBILITIES: Worked as Project Manager. Worked as Business Development Manager as well Design and implemented the concept of Legacy Video. Designing New Marketing Concepts. Manage all the projects Develop different cartoon animations for Corporate Sector.

E. PROJECT MANAGEMENT

Organization : Evestors.net (Jun 2001- Dec 2002)

Designation : Project Manager

RESPONSIBILITIES: Administered the Web Server of evestors.net Responsible for managing gahak.com The Shopping Portal Other responsibilities include content management, Business Plan

Development and Management of all in-house and client base projects. TRAININGS Project Management Program – PMP (Preparation Course) Information Technology Infrastructure Library V3 Foundation Certified Information Systems Auditor (Preparation Course)

COMPUTER

SKILLSComputer software’s used for official working include:

o Windows, MS Word, MS Excel, MS PowerPoint, MS Outlooko MS Visioo MS Projecto Clarity

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PERSONAL

DATA Date of birth : October, 4 th 1978 Nationality : Pakistani Marital Status : Married Residence address : A-176 Long life bungalows Gulistan e Johar Karachi, Pakistan

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