MASTERCLASS B:

Dr. Mary Bollash

UTC Aerospace SystemsAcademy of Engineering Excellence

March 7, 2017

Implementing Distance LearningTechnologies to further Global Workforce Development

Not Subject to Regulation

WHERE ARE YOUR EMPLOYEES?

• How many of you have employees that need training or development in one location?

• In one state but, in multiple locations?

• In multiple locations across the U.S.?

• In locations throughout the world?

SESSION OBJECTIVESUpon completion of the master class, you will be able to:

• Conduct a needs analysis to determine what you need to do in order to have an effective learning environment for geographically dispersed and culturally diverse learners

• Consider your environment and identify both resources and risks/gaps which are present in their current organizational environment that will either facilitate creating the kind of environment desired or will act as roadblocks for creating such an environment.

• Identify potential tools and resources that can help you to have an effective learning environment for geographically dispersed and culturally diverse learners

2016Who is UTC Aerospace Systems?

Where ingenuity takes off ä

511/11/2015

Delighting customers

Global, 24/7 serviceGame-changing technologiesCommitted to perfect delivery and qualityRight attitude

Power Generation & Distribution Systems

LandingGear

Fuel Systems

Pilot/Crew Seats

Wheels & Brakes

CockpitControls

Escape Slides

Nacelles

Pylons

Cargo Systems

Actuation Systems

Fire & Overheat Protection Systems

Exterior/InteriorLighting

Ice Detection/Prevention

Vehicle health management

Engine Controls & Components

Air Management Systems

Sensors

5This document or file does not contain export controlled technology or technical data. 11/11/2015

611/11/2015

Charlotte, NC Burnsville, MN Westford, MA West Des Moines, IA

Rockford, IL Wilson, NC Chula Vista, CA

Oakville, Canada

Troy, OH

Wolverhampton, UK

SingaporeBangalore, India

Mexicali, Mexico

Santa Isabel, PRFigeac, France

Wroclaw, Poland

Windsor Locks, CT

CENTERS OF EXCELLENCE

6This document or file does not contain export controlled technology or technical data.

Phoenix, AZ

*150 locations operating in 26 countries

NEEDS ANALYSIS: 10 THINGS TO CONSIDER1. Where are your learners?

2. Who are your experts? Where are they?

3. What are learners doing today to get training? (Onground? online? On the job?)

4. What are their expectations?

5. Is there an existing infrastructure that allows easy delivery or deployment of training?

6. Is there a tie between your organizational objectives and training that is happening?

7. If yes, can you tie training events to performance?

8. Would you think of your organization as a learning organization? Why or Why not?

9. Is there an expectation from senior leadership that training is integral to success of the organization?

10. What do you have for resources (Budget? People? Technology?)

This document or file does not contain export controlled technology or technical data.

81/19/2016

BUILD ON EXISTING TECHNICAL SKILLS

UTC EMPLOYEE SCHOLAR PROGRAM

MISSION STATEMENT

The Academy of Engineering Excellence is an integrated system of learning to capture best practices and create synergies across the organization, translating the learning into action.

The purpose of the academy is to build capabilities by identifying and closing performance gaps through learning solutions at the organizational and individual level.

This document or file contains no EAR technology or ITAR technical data.

PROBLEMHow can we possibly provide training to this dispersed population?

• UTAS Internal University• Courses offered in 13 Colleges organized

around Fellows Disciplines • Direct access to experts• Classes Offered in 4 Delivery Formats:

o Virtual Instructor-led Training (V-ILT), minimum time away, no additional cost

o Recordings of virtual instructor-led Training (for asynchronous playback found in the Reference Libraries by College)

o E-learning, online self studyo Instructor-led (on-ground)

WHAT IS THE AEE? COLLEGES & SUB-DISCIPLINES

This document or file contains no EAR technology or ITAR technical data.

College of Project Engineering Software

CollegeCollege of Program

ManagementAero-Thermal- Fluids College

Mechanical Design &

Definition College

Materials & Processes College

Electronics College

Verification & Validation

College

College of Quality & Process Excellence

Structures College Systems College

College of Manufacturing Engineering

INPUTS FOR AEE OFFERINGS

New Course

Offerings

MFA/Surveys Request

Link from AEE

website or direct email

Deans of Colleges & their faculty

Fellows Experienc

es & Requests

they receiveNeeds of

the Business

Learning from

Mistakes

COEs/Discipline

Health

Employee Engagement Teams

Example: Robust Electronics Class (Tiger Team)

Example: Fatigue 101

Example: Introduction to Fire Suppression

Example: Steel Heat Treating – The Basics

Example: Boeing SER Standard Work

Examples: Bearings 101 and AMS Additive Manufacturing Case Study

Example 1: Modern De-icing and Anti-Icing Systems of Aircraft (Request from India)

Example 2: Introduction to 787 Systems Integration

KEY TO SUCCESS: OUR EMPLOYEES ARE INVOLVED

Teach classes Take classes

Talk about AEE all levels

Capture lessons learned& use to develop content

TOOLS TO MAKE THIS HAPPEN

Academy of Engineering Excellence

Internal Experts

LMS

Web Delivery Tool

(Synchronous)

Teleconference Tool

(Synchronous)

Recording of virtual classroom (Asynchronous)

CBT/Self Study courses

(Asynchronous)Traditional Onground courses

(Synchronous)

Executive Sponsorship

College Structure

Built in Market Feedback &

Regular Communication

ACADEMY OF ENGINEERING EXCELLENCE

IT 3.0: Advance skills assessment process within discipline and supporting AEE curriculum including proficiency level advancement. Achieve 15% participation in L4-6 population in mentoring program. Complete inclusion training for 25% of supervisors. Ensure successors for key leadership and technical positions in central engineering are mentored to ensure “ready now” status by 12/31/2016.

Driving Proficiency Level Advancement

Goal - 75 new Engineering, 40 new Quality, 5 new EPMO and 15 new manufacturing courses planned in 2016

Goal – 350 courses offered (275 Engineering (23/mo), 45 Quality (5/mo) 15 EPMO (1-2/mo.) and 15 Mfg courses (1-2/mo.) ) to in 2016 MFA above 6.0, maintain at this level

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2nd Quarter OfferingsDefined & Developed

88 courses planned & offered in Q1 2016

3rd Quarter Offerings Defined

1Q 2017 schedule defined

176 courses offered by Q2 2016

264 courses offered by Q3

2016, 207 in Eng.

350 courses offered by Q4

2016

StakeholderSurvey

4thd Quarter Offerings Defined

1st Quarter Offerings defined

125 New Courses YTD

36,323 Participants YTD

Jan. Feb. March Apr. May June July Aug. Sept. Oct. Nov. Dec.0

1020304050

02000400060008000

1000012000

V-ILT Self Study Recordings ILT

ACADEMY OF ENGINEERING EXCELLENCE

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec01234567 6.4 6.2 6.2 6.3 6.1 6.1 6.2 6.0 6.0 6.1 6.2 6.3

Average MFA = 6.2 of 7.0

This number is only for synchronous (virtual instructor led training and instructor led train-ing)

Key Metrics

Jan. Feb.MarchApril May June July Aug. Sept. Oct. Nov. Dec.0

10

20

30

40

50

Eng.- Actual Other Goal

36,323 Participants YTD

Jan.

Feb..

March April

MayJu

ne July

AugSept. Oct.

Nov.

Dec.

0

2000

4000

6000

8000

10000

12000

V-ILT Self Study Recordings ILT

125 New Eng Courses YTDCourse Offerings per Month (Synchronous) Course Offerings per Month (Synchronous)

291 Eng Courses YTD

Jan. Feb.March Apr. May June July Aug. Sept. Oct. Nov. Dec.0

10

20

30

40

50

UTC AEROSPACE SYSTEMSTechnical skills development – End Result

85% UTAS Fellows and

15% UTAS Subject Matter Experts

delivering content through 4 channels

53,409 course completions since 2013 launch

914 courses offered across

12 disciplinesAccredited by

International Association for Continuing Education & Training

BACK UP SLIDES

WHY IS THE AEE IMPORTANT: ENHANCING CAPABILITY

Holistic and Systemic approach developed around UTAS Fellows, CoEs & Discipline leads:

• Identify courses and seminars needed to close gaps; vet courses

• Provide leadership, Develop courses and drive continuous improvement of Standard Work

• Use Discipline health reviews to identify gaps in knowledge.

• Increase Standard work proficiencies

WHO IS INVOLVED IN THE ACADEMY OF ENGINEERING EXCELLENCE?Executive Steering Committee

Deans of the Colleges • Create & maintain Standard Work content• Identify skills needed for specific proficiencies• Help to identify gaps• Ensure correct courses are created• Support “Ask the Expert“ functionality on Academy web site.

UTAS Fellows, Discipline Leads, Part Family Leads

Business Unit Leads• Key stake holders• Support the Academy• Represent the business unit as part of the business unit

steering committee• Identify performance and knowledge gaps

Instructors• Vet courses to make sure they align with latest philosophy /

technologies, are appropriate for UTAS.• Design, Develop and Teach courses.• Support “Ask the Expert“ functionality on Academy web site,

Fellows, Chiefs, Experts, Part Family Leads

Functional Management• Direct employee participation in courses• Manage employee proficiencies.

Supervisors

Employees• Take courses, seminars• Increase personal & Organizational proficiency

Oversee and make ultimate strategic decisions regarding the Academy ofEngineering Excellence, as it relates to other needs of the business.

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This document or file contains no EAR technology or ITAR technical data.

WE’RE HERE TO HELPAnalyze

Identify Learning Needs &

Possible Solution

Ensure all stakeholders

involved

Identify Learning Objectives for

Target Audience

Design

Compile Content Outline

Validate course proposal with

Dean

Ensure ITAR Compliance

Work with Vendor on Logistics

Develop

Develop course content

Implement

Do a “dry run“

Get course into Learning Portal &

on AEE site

Set up webex and

teleconference

Ensure facility is ready and

booked for on-ground courses

Copy of presentation sent

to AEE

AEE sends presentation to

students

Evaluate

Collect MFA

CourseOwner

AEE Team

Who is responsible for each step?

Partnership between owner

& AEE

WHAT IS THE AEE? COLLEGES & CURRICULUMSMechanical Design & Definition College

Software College

Aero-Thermal-

Fluids College

Electronics College

Verification & Validation

College

College of Quality & Process

Excellence

Materials & Processes College

College of Program

Management

Systems College

This document or file contains no EAR technology or ITAR technical data.

RRCA Curriculum from College of Project Engineering

(click to open)

Materials Curriculum from Materials & Process College(click to open)

MBSE Curriculum from Systems College(click to open)

Structures College

College of Project

Engineering

3/6/2017 24 24

• CIPT/SIPT Integration• Component/System Verification & Validation Coordination• Concept Demonstration• Development Hardware Procurement Management• Development Production Planning Management• Field Support Engineering (FSE)• Industrial Management• Partner/Supplier Integration• Product Investigation Engineering (PIE)• Task Planning and Execution• Other

SUB-DISCIPLINESCollege of Project Engineering

3/6/2017 25 25

• Software• Software Design & Implementation• Software Process• Software Project Management• Software Requirements• Software Verification• Support Software

SUB-DISCIPLINESSoftware College

3/6/2017 26 26

• Need Sub-disciplines ?

SUB-DISCIPLINESCollege of Program Management

3/6/2017 27 27

SUB-DISCIPLINES

• Acoustics• Aero-Thermal Analysis• CFD, Flow Modeling & Simulation• Combustion• Heat Transfer• Rotating Machinery• Fan & Compressor Aerodynamics

Aero-Thermal-Fluids College

3/6/2017 28 28

• Design of Rotating Machines (incl Bearing Systems)• Design of Linear Machines (Ballscrews, Rollerscrews & Acmescrews)• Design of Gears and Geared Systems• Design of Hydraulic Systems (incl Drives, Controls and Sealing Systems) • Design of Thermal Control Systems (incl Ice Protection and Heat Exchangers)• Design of Joints (incl Welding & Brazing, Riveting, Soldering)• Design of Composite Components and Products • Design for Manufacture, Assembly and Reliability• Drawings, Modelling & Drafting Tools• Bearings (Rolling element, Journal, Spherical) • Electrical Installation (Isolators, Harnessing, Connectors)

SUB-DISCIPLINESMechanical Design and Definition College

3/6/2017 29 29

• Metallic Materials• Non-metallic Materials and Processing• Surface Engineering• Failure Analysis• Composites Materials and Processing• Materials characterization• DFES (Green Materials)• Electronic Materials • Advance Manufacturing and Processing• Other

SUB-DISCIPLINESMaterials & Processes College

3/6/2017 30 30

• Analog Circuit Design• Comms & Bus Architecture• Digital Electronics• Electronics Components Engineering• Electronics Cooling• Electronics Packaging• EMC, Lightning & Nuclear• FPGA's & DO254• Motors/Electromagnetics• Power Electronics & Motor Controls• High Voltage• Wireless• Other

SUB-DISCIPLINESElectronics College

3/6/2017 31 31

• Electrical, Electronic Standards• Hardware, Software Integration• Mechanical Standards• Product Testability• Qualification, Certification Support• Similarity & Analysis• Test Execution• Test Facility, Equipment Design & Build• Test Planning

SUB-DISCIPLINESVerification & Validation

3/6/2017 32 32

SUB-DISCIPLINES

• Need to confirm with Roger and Greg

College of Quality and Process Excellence

3/6/2017 33 33

• Composites• Fatigue and Fracture• Rotating Structures• Rotor Dynamics• Static Structures• Structural Optimization• Structural Stability• Transient Dynamics• Transient Thermal Stress• Vibration

SUB-DISCIPLINESStructures College

3/6/2017 34 34

• Detailed Component Dynamic Simulation• Diagnostics & Prognostics Health Monitoring• Model Based Systems Engineering• Reliability, Maintainability and Safety• Requirements Engineering• Sensor Systems Integration• System Architecture & Integration• System Verification• Other

SUB-DISCIPLINESSystems College

3/6/2017 35 35

SUB-DISCIPLINES

• Business Processes• Assembly/Automation• Electronics/Electromagnetics• Fabrication/Welding/Joining• Machining• Metrology/Non-destructive test• Plastics/Composites• Special Processes• Software Tools• Test Equipment

College of Manufacturing Engineering

3/6/2017 36 36

• Systems Modeling, Design & Verification

• Systems Controls & Diagnostics

• Reliability, Maintainability and Safety

• Requirements Engineering & Formal Methods for Verification

• Systems Engineering Applications

• System Architecture & Integration