Embed Size (px)
Citation preview
#WFwebinar
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s speakers or headphones.
Welcome to the webinar!
#WFwebinar
Tools You Can Use Audio Control
– A dial in number will not be provided.
– Adjust the volume by sliding the indicator in the Media Player box to the right.
– Also check your computer’s volume for external speakers or headsets.
#WFwebinar
Tools You Can Use
Speaker Bios
Resources
Media Player
Q&A
Slides
Help
Post Event Evaluation Share This
Group Chat
HRCI & SHRM
WF Webinars
#WFwebinar
1. May I receive a copy of the slides? YES! Click on the resource list located on the top right
portion of your screen.
2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the
presentation on-demand.
3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will appear
in the box to the right of the slides after the required watch-time has elapsed.
Frequently Asked Ques6ons
#WFwebinar
Teja Vora Director of Commercial Marke3ng DocuSign
Digital HR Workplace: Simple Ways to Hire and Onboard Faster
Steisha Ponczoch Human Resources Technology Manager San Diego Zoo Global (SDZG)
Digital HR Workplace: Simple Ways to Hire and Onboard Faster Teja Vora, Director of Marke3ng, DocuSign Steisha Ponczoch, Human Resources Technology Manager, San Diego Global Zoo
Discussion Topics
• The digital future of Human Resources
• Employee & HR pains
• San Diego Global Zoo digital excellence
• Q+A
Why go digital?
All Successful Businesses Will be 100% Digital.
Disconnected Systems
Manual Processes
Poor Customer Experience
Talent
Customers
Partners
Suppliers
Employees Your Business
There’s a Better Way
Talent
Customers
Partners
Suppliers
Employees Your Business
1
2
3
Recruit and Retain Top Talent
Reduc3on of Compliance Risk
Improving Efficiency
Key Challenges in Human Resources
DocuSign is the fastest most secure way to make every agreement digital, so you can keep life and
business moving forward.
DocuSign Product & PlaWorm
Unparalleled Availability
Manage Execute Prepare
• Documents • Data • Workflow
• Authen3ca3on • Signatures • Templates
• Repor3ng • Reten3on • Audit Trail
PlaWorm
Product
World Class Security
Global Architecture
Open Integra3on Framework
Standards-‐Based
Signatures
Employee & HR Pains
DocuSign throughout the Employee Life Cycle
OYoarding Maintenance Onboarding Recrui6ng
How cool would it be to accept an offer right from my smartphone?
Employee Pains • Have to print, sign, scan, fax and mail documents • Lengthens 3me between offer and acceptance • Leaves a nega3ve “first impression”
Recrui6ng
Ge?ng an offer out quickly is essenBal to keeping a candidate engaged.
HR Pains • Must track down approvals and signatures • Requires significant 3me and manual effort • Creates delays that could hurt candidate interest
“ ”
Onboarding Maintenance O]oarding
“ ”
Recruit HR Recruiter
80% Reduc3on in average 3me to complete offer le^ers
$46 Saved on average for every offer extended
100% Elimina3on of incomplete fields in offer le^ers
I’d rather spend my first days training than filling out stacks of forms!
Employee Pains • Must fill out 10-‐15 forms on first day • Has to spend hours comple3ng paper forms • Dampens the “first day” excitement
I need my employees to make a posiBve impact from day one. HR can help them do that.
HR Pains • Must print and prepare forms for new hires to complete
• Has limited visibility into whether employees have correctly filled everything out or if they need support
• Must manually route copies to Legal, Payroll, and other departments to ensure compliance
“ ”“ ”
New Hire Line-‐of-‐Business Manager
Recrui3ng Onboarding Maintenance O]oarding
100% Of Sales comp plans completed through DocuSign
100% Elimina3on of manual data entry during Open Enrollment, saving hundreds of hours
I know I spent hours filling out benefit forms, but I can never seem to find them when I need to!
Employee Pains • Must regularly fill out numerous documents, such as vaca3on requests, benefits enrollment, and performance plans
• Creates distrac3ons and impacts produc3vity • Makes it easy to misplace forms, which can result in suspension of benefits
If I could automate the process of recurring forms, I could focus more Bme on strategic iniBaBves.
HR Pains • Must track between 30 and 60 forms per employee on a semi-‐regular basis
• Creates a mountain of paper to distribute and manage • Offers li^le or no visibility into who completed what
“ ”
“ ” Employee HR Professional
Recrui3ng Onboarding Maintenance O]oarding
Complete workflow visibility into HR paperwork processes
Automated email reminders eliminate need for HR employee follow-‐up
"Using DocuSign has solved the headache of gefng employee documents completed and signed." -‐ Carrie Robuck, Human Resources, Orscheln Farm and Home
Why would I refer job seekers to a company that leM me with a bad impression?
Employee Pains • Have to fill out termina3on cer3ficates, confiden3ality agreements, and more
• Drains 3me that could be used to close out projects or train successors
• Leaves a nega3ve final impression that could hurt the brand going forward
Our hope is that all exiBng employees will remain an ongoing source of referrals.
HR Pains • Requires manual effort to ensure exi3ng employees complete all o]oarding requirements
• Creates opportuni3es for sensi3ve informa3on to be compromised or stolen
• Makes it difficult to maintain required audit trails
“ ”“ ”
Former Employee HR Professional
Recrui3ng Onboarding Maintenance OYoarding
100% Of employee paperwork completed through DocuSign
Fully integrated with NetSuite and other HR systems
“We take compliance very seriously. DocuSign helps us mi3gate risk because we can audit our compliance at the individual school, region or company level.” – Evan Trent, SVP of Corp. Development, School of Rock
Why? A9ract talent. Improve efficiency & compliance. How? Address pains throughout the employee lifecycle. Who? HR leaders across industry.
Steisha Ponczoch Human Resources Technology Manager San Diego Zoo Global
• 3 campuses • 2200-‐3000 employees • Not for-‐profit • Our vision: Lead the Fight Against
Extinction
WHERE WE WERE in 2013
WHERE WE WERE in 2013
• Onboarding 1200 new hires
• 150 Documents
• Processing events • All paper-‐based HR forms
• 360 FTE hours annually
NOT TO MENTION our FIELDWORK
NOT TO MENTION our FIELDWORK
• 80 countries on 6 continents • Remote on-‐boarding 150+ employees annually
• Printing, mailing, faxing
• Not always possible
FILING CABINETS
FILING CABINETS
$25,000 to fill
$2500 to maintain
15 minutes to retrieve and file
$20 labor for misfiles (3%)
5% lost completely
$250 labor to recreate
Up to avg of 19 photocopies
-‐Linkedin.com
NEW PLAN of ACTION
NEW PLAN of ACTION
• Strategic initiative to Go Paperless • Dynafile for electronic storage
Is that really paperless?
WHY DocuSign
• IT, Finance, Legal involved • High security standards
• Legally compliant signature
• Accessible and global • Stable of trusted partners
WHY DocuSign
IMPLEMENTATION of DocuSign
IMPLEMENTATION of DocuSign
• Started small
• Biggest pain point – onboarding • Goal: demonstrate ROI
INSTANT RESULTS with On-Boarding
INSTANT RESULTS with On-Boarding
• 100% Compliance
• 100% Error free
• I-‐9, W-‐4, Handbooks, ACA
• Data transferred to other departments
THAT WAS JUST the Beginning
THAT WAS JUST the Beginning
Powerforms: • Acknowledgment forms (over
3K annually)
• General leaves
• Tuition Reimbursement
• Continuing Education
• Book Club Assignments
• Z-‐Tech order forms
• Supervisor’s Reports of Injury
• Counseling Notices
• Review Forms
• And more…
THEN THE EXCITEMENT began to Grow
THEN THE EXCITEMENT began to Grow
Trained 150 people across 35 depts • Animal enrichment request forms
• Keycard request forms
• Animal welfare concern form (anonymous)
• Capital projects • Summer camp waivers
RESULTS THAT EXCEEDED our Expectations
RESULTS THAT EXCEEDED our Expectations
• Saved time, labor, and paper
• ELIMINATED errors
• Completion increased
• Visibility into process • Verification of who signed
• No lost documents
LOOKING TO the Future
LOOKING TO the Future
• Timesheets
• Medical leaves
• Web forms
• Integration with new HRIS
• External transactions • Get EVERYONE an account
OUR CULTURE
OUR CULTURE
• DocuSign is part of who we are
• We think about ourselves differently
GETTING Started
• Start small and build your ROI case
GETTING Started
GETTING Started
• Start with your biggest pain point
GETTING Started
GETTING Started
GETTING Started
• Share your results!
GETTING Started
GETTING Started
• Find an internal champion
#WFwebinar
Please complete the webinar evaluation.
#WFwebinar
Register for the next Webinar!
University Points: The Gamification of Training and Beyond
Thursday, October 27, 2016
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Workforce Webinars at events.workforce.com/webinars
OR click the icon on the widget bar!
