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DELIVERING HAPPINESSTHE NEW SECRET INGREDIENT
SUNNY GROSSO | AUGUST 2016
@DHMovement
selfie
innovation
empathyhappiness
humblebrag
WHICH WAS WORD OF THE YEAR?
THE WORD IS OUT!
* 3x Higher Cumulative Stock Market Returns , Russell Investment Group, GPTW 2015
CULTURE BY DESIGN
SUCCESS IS ABOUT CULTURE
‘Everycompanyhasaculture,everyfamilyhasaculture.Howintentionalareyouaboutthatculture?’
$1.5B ON CULTURE IN 2016
87% OF THE WORLD
GALLUP 2014
DON’T KNOW THERE’S A PROBLEMDON’T KNOW WHAT TO DO
SUPERFICIAL FIXES
CULTURE BY DEFAULT
THE COST
$550B IN THE US
GALLUP 2014
W H A T ’ S T H EA N S W E R ?
X
WHAT I LEARNED
…
WOOHOO!
50M, 100M...
…
39% MONTHLY SALES92% UNPLANNED ABSENCEññ
300 COMPANIES, 30 COUNTRIESCUL T URE CONS UL T I NG
REALTRUCK, TOP ECOMMERCO COMPANY
WHAT MAKES GREATC U L T U R E ?
…
CULTURE IS INSIDE OUT
35% OF MANAGERS ARE ENGAGED
L EA DERS GO FI RS T
GALLUP 2014
CO-OWNEDASK.
30CINEMASONEMISSION:TOSAVECINEMA
rectorofTi
COMMITTABLE
CONCEPTOFHIGHERPURPOSEWASNONEXISTENT,WEWORKEDROBOTICALLYWITH
• NO CELL PHONES• SERVICE IN THE THEATRE
• FOOD & BOOZE THAT MATCH MOVIE GENRE
“COOLESTMOVIETHEATERINTHEWORLD”–
WHAT AREYOUR GOALS
IN WORK/LIFE?NO.1 LEARNING…(SECRET INGREDIENT)
Promotion Hi-pay Job Tinder LoseWeight
I’LL BE HAPPY WHEN I GET _________.
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINE SS
YET WE’RE SUPERBAD AT PREDICTINGWHAT WILL SUSTAIN IT
SUCCESS HAPPINESS?
BRONNIE WARE, TOP 5 REGRETS OF DYING
…THE COURAGE TO EXPRESS MY FEELINGS
…LET MYSELF
BE HAPPIER
…NOT WORKED SO HARD
I WISH I HAD…
…THE COURAGE TO LIVE A LIFE
TRUE TO MYSELF, NOT THE LIFE
OTHERS EXPECTED
#1
…STAYED IN TOUCH WITH FRIENDS
TOP 5 I WISH’ES IN LIFE
HOW DO WE CHANGEI WISH TO I LIVED?
TOP 5 I WISH’ES IN LIFE
BUT ONLY 10%
HAPPINESS IS PREDETERMINED
BRAINS PROCESS 40 BITS PER SECOND
BUT WE RECEIVE11M BITS PER SECOND
MIT TECHNOLOGY, 2009
IT’S ABOUT WHAT WE FOCUS ON
SEE THE NEGATIVEFOCUS ON NEGATIVE[PESSIMISM]
11M BITS >>SEE BOTHFOCUS ON POSITIVE[RATIONAL OPTIMISM]
GOODBADWEIRD
≠ HAPPY ALL THE TIME!
WE DO OUR BEST WORK HERE!
MORECREATIVEINNOVATIVE
COLLABORATIVEADAPTIVE
PRODUCTIVE
FOCUS ON POSITIVE
WE ARE ALWAYS
EITHER AFFECTING
OR INFECTING
OTHERS
LET’S TRY!
EMOTIONS ARE CONTAGIOUS
EFFECTS OF HAPPINESS ON WORK
MIHÁLY CSÍKSZENTMIHÁLYI
a
HAPPINESS FRAMEWORK 13 TYPES OF HAPPINESS
BUT…
S O H O WD O W E D O T H I SS U C C E S S F U L L Y ?
MAIN INGREDIENTSFOR A CULTURE OF HAPPINESS
VALUESPROGRESSCONTROL
CONNECTEDNESSPURPOSE
1. CORE VALUES
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble
UniqueSupport Core BizLived Inside Out
Measured
3. Create FUN and a Little WEIRDNESS
IW, CO-OWNED, 360’S
HIRE, MEASURE AND FIRE
SHIFT MANAGER
FRIES, GRILL
LETTUCE
I HAVE A JOB
2. SENSE OF PROGRESSP ROGRE S S T OWA RD M E A NI NGFUL GOA L S
WANT GRATITUDE DAILY
10%
EXPRESS GRATITUDE DAILY
88%
TIP: SHARE GRATITUDELEADS TO RECOGNITION. CELEBRATION. APPRECAITION.
Source: Kaplan. 2012, John Templeton Foundation Gratitude Report
LET’S PRACTICE!
3. SENSE OF CONTROL
4
Applythe Science min Lunch Line?
WITH PATRONS
4. CONNECTEDNESS
PEOPLE WITH A GOOD FRIEND AT WORK ARE 7X MORE ENGAGED
INTERNALLY
• EXPECTATIONS• EMOTIONAL NEEDS• EXPERIENCE
BEYOND CONNECTION
PERSONALEMOTIONALCONNECTION
PAID TO BE TREATED WELL• MEET EXPECTATIONS!
CREATE AN EXPERIENCE• EMOTIONS ARE THE FOUNDATION• LEAVE WITH POSITIVE EMOTIONS
CUSTOMER EXPERIENCEPERSONALEMOTIONALCONNECTION
5. HIGHER PURPOSE
HIGHER PURPOSE @ CHARITY WATER
TIP: EXTEND TO COMMUNITYS H ARE P U RP O S E & VALU E S
W H A T N E X T ?
ASKCULTURE BY DEFAULT OR BY DESIGN?
WHAT ARE YOUR
- PERSONAL VALUESHOW ARE YOU LIVING THEM?
- COMPANY VALUESARE THEY CLEAR? LIVED?
- DO THEY ALIGN?
DEFINE YOUR VALUES
TOOL FOR YOU
HAPPINESS AT WORK SURVEY
SURVEYNEWSLETTER
THIS PRESENTATION
FOR TOOLS
@DHMovement
ONE THING I WILL DO IS ___________ .
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGETHOW YOU MADE THEM
FEEL.”
– MAYA ANGELOU
WHAT IS ONE THING YOU WILL DO?
SMALL DAILY ACTIONS FOR BIG IMPACT
…THEN DO.
SURVEYNEWSLETTER
JUMPSTART YOUR CULTURE TOGETHER
ONE THING I WILL DO IS ________.
@DHMovement
