Servicers Direct Technology

Technology powered by Channel Inc.

Partnership & Vendor StructurePartnership & Vendor Structure

Bank / Servicer(Has Distressed Property)

Short Sale Services(Manages All Loss Mitigation

for Bank/Servicer)

Escrow

Technology Platform

ValuationBack Office Processing

Call Center Realtors LendersLien

NegotiationTitle

Technology SolutionsTechnology Solutions

Portfolio Management - Analytical services to assist in evaluating portfolio risks, needs, and preferred loss mitigation & short sale strategies.

Loss Mitigation Waterfall – Technology solutions to manage distressed assets from default through HAMP, HAFA and REO.

Broker Management – Agent network trained to reach out to homeowners improving execution and closing percentages.

On Line Offer Management – High traffic marketing exposure and on-line sealed bids increase execution rates and sales prices of short sale listings.

Customization – Technology platform which is fully customizable to meet the growing needs of the servicer, special servicer or business process outsource firm.

Vendor Management – Order placement, tracking and reporting are all managed from the centralized platform.

End to end solution for servicers loss mitigation needs. Full outsource with custom features to suit your every need.

Consumers attempt to initiate loss mitigation process Borrower gets a contract on their property Servicer must react to determine if it is even eligible for a short sale and

must determine if it can be sold and how The Buyer backs out due to the lengthy process and confusion

Realtors submit short sales ad hoc Packages are inconsistent, incomplete or illegible Constant drain on call centers and loss mitigation departments Strain on HAFA compliance

HAFA compliant system oriented process Loss mitigation teams have total control on the process Technology driven automation eases work load on staff Predictable metrics enable sound budgeting and allocation of assets

Stratify distressed borrowers by degree- work smarter not harder by grouping distressed borrowers in tiers that support your internal policies and procedures.

HAMP eligible NON-HAMP eligible Analysis of junior liens to determine closing probabilities

Target your high risk current customers - Option Arms, 100% CLTV, Stated Income, Declining markets, etc. and find out who is already listing their property. Work with them now.

Using state of the art technology and best practices is the SMART solution to your loss mitigation needs.

Unpredictable and a costly drain on your resources, this is an obsolete business model for today’s fast paced environment.

Lender/Servicers work proactively with the borrower to properly package the property for sale. The result – the property gets SOLD!

Proactive CampaignsProactive Campaigns

Reactive Campaigns

Reactive and Proactive CampaignsReactive and Proactive Campaigns

Loss Mitigation Loss Mitigation Analytics – Analytical modules to assist in evaluating

portfolio risks, needs, and preferred loss mitigation & short sale strategies.

Data & Contact Management – Every player in the loss mitigation arena may be managed within a single file including vendor management, email communications, and conversation logs

Loan Modification – HAMP (and NON-HAMP) waterfall process is easily adhered to within the workflow. File status and tasking are all pre-set to ensure users at all levels stay on task within each file.

Short Sales – HAFA compliant and a natural progression from the HAMP process makes Channel Inc. the state of the art in loss mitigation technology and business process outsourcing.

REO Asset Management – The final stop in loss mitigation is seamlessly integrated into the Channel Inc. platform.

Today Servicers need to be prepared to manage a distress asset from the point of default through the entire loss mitigation waterfall.

Loss Mitigation Technology Process Flow HIGH RISK LOAN CAMPAIGN

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Service Channel (BANK)

Received Updated Data

Asset Channel(Prop. Mgr.)

Reviews Data and sends to

Call Center

Analytics Data Review by Prop. Mgr.


Receives Data From Call Center w/Borrower Info.

Borrowers Intent


Owner WantsLoan Mod


Processes the Loan Modification

for Bank


Reviews Executed Loan Mod From

Borrower.

Asset Channel(Prop. Mgr.) Receives File From Bank

Service Channel (BANK)Boards

Property


Foreclosure / REO

Asset Channel(Prop. Mgr.) Manages the Foreclosure &

Prop. Pres. (REO)


Approves Short-Sale


Manages Short Sale Process &

Negotiations

Loan Modification

Short Sale

Non Contact / No InterestForeclosure / REO

Financial Snapshot sent to Bank for Review for Loan Mod

Loan ModificationManaged by Bank

Loan ModificationManaged by Prop. Mgr.

Borrowers Loan Mod


Receives Final Loan Mod Pkg.

Financial Snapshot sent to Bank for Review for Short Sale

Loan Mod DeniedLoan Mod Denied

Short SaleManaged by Bank/Prop Mgr.

Short SaleManaged by Borrower

AnalyticsProcessing

From Created Data Set

Borrower SearchJudgments, Liens, Etc.

MLS DataIs Property Listed?

Title ProfileLien Positions; 2nd Lien?

AnalyticsData Summary From Created

Data Set

Analytics Data (update only)

Realty Channel(Real Estate)

Markets Property with R.E. Agent

Offer Received

Lender Channel(Mortgage Co.)Qualifies Buyer

for Loan

Coordinates Closings with Property Manager

Financial Snapshot sent to Bank for Review for Foreclosure Attorney

No

AttorneyTrustee

Realty Channel(Real Estate)

Markets Property with R.E. Agent

Lender Channel(Mortgage Co.)Qualifies Buyer

for Loan

Call Center Channel

(Call Center Co.)Contacts Borrower

Gets Data

HAFA Compliant Workflow HAFA Compliant Workflow

HAFA ComplianceHAFA Compliance

Workflow – Workflow based process management system is customized to adhere to HAFA guidelines and timetables.

Integration – All aspects of the Channel Inc. platform are seamlessly integrated into the process minimizing down time and the need for multiple platforms

Document management – HAFA documents (SSA, RASS and ARASS) are all pre-populated within the platform with data entered in the workflow process.

Reporting – HAFA data fields required in the monthly reporting to Fannie Mae are maintained for ease in reporting and tracking.

Customization – As guidelines change with the times, so is your ability to modify any or all aspects of the workflow, process and reporting mechanisms.

April 5, 2010 marks the date that the Home Affordable Foreclosure Alternative (HAFA) program goes into effect. Servicers who are participating in the HAFA program will need to be fully compliant.

HAFA Documents HAFA Documents

High Touch Workflow SolutionsHigh Touch Workflow Solutions

Proactive Communication – Reach out to home owners while there is still time to work out a viable solution.

FDCPA Compliant Debt Collectors – Fully compliant to safeguard your assets.

Licensed Agents – Specifically trained in HAMP and HAFA guidelines.

Increase your operational efficiency – 24/7 customer service availability, on-line reporting.

Reduce the risk of foreclosure – Message blast to drive response, multi-channel communication, follow up after direct mail campaigns.

Certifications – ISO 9000, SAS 70 Type II, PCI compliant, FDCPA compliant.

Channel Inc. has partnerships and relationships with the industry’s most trusted service providers. If you want a fully scalable solution to meet the ebb and flow of the current financial climate, outsourcing your call center can be one major advantage to your bottom line.

Negotiating Junior LiensNegotiating Junior Liens

Outsourced Negotiation Teams - Fully scalable to meet your needs, we have affiliations with industry professionals with proven track records.

HAFA Compliance – Seamless integration into your existing process, this addresses the one major obstacle in the HAFA program.

NON-HAFA short sales – An essential part of your short sale waterfall process will be converting to traditional short sales. Negotiating judgments and recovery notes is vital to the success of this process.

Leverage – A higher degree of industry experience than most loss mitigation staff gives the Primary Lien holder more leverage in the negotiation process.

Between 50-70% of distressed assets have subordinate liens which can adversely impact the success of your HAFA short sale transactions.

Technology SolutionsTechnology Solutions

Broker Management ServicesBroker Management Services

Fully trained and certified Agents - we provide an in-depth certification program to ensure that our agent network is fully versed on the short sale process

Recognized Brands – Channel Inc. is affiliated with the powerhouses of the real estate industry. Our certification programs are hosted on the e-campuses of Coldwell Banker, ERA, Century 21 and Sotheby’s International Realty.

Full time referral staff – Our agent services division handles all of the functionality related to placing and monitoring short sale listings.

Technology Integration – Our platform enables us to place orders with the broker network directly from the portal. This provides robust tracking and functionality.

Broker Management Services is a division of Channel Inc. and NEWCO

Real Estate Agent Education ProgramsReal Estate Agent Education Programs

Certified Short Sale Agent (CSSA) – This training provides the real estate professional with essential knowledge and skill sets to deliver the highest level of service and expertise.

Certified Foreclosure Agent (CFA) – Provides real world applications for handling REO listings from intake to closing.

QuickSale Agent Training – Hands on training to provide the real estate professional with the tools to market their listings and place sealed bids for higher execution rates.

Servicer Specific Training – We have a full training and educational department who work directly with servicers to develop specific training for their needs.

Technology Solutions – All of the training and education may be conducted live on-site, live via webinar or via recorded webinar to maximize the time involved.

Agent University offers a wide array of coursework from beginner to advanced levels for real estate professionals who want to grow their business in the distressed property arena. These courses may be taken as individual classes or combined resulting in certifications through Agent University.