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AN EMBASSY SERVICES NEWSLETTER Vol 11 JANUARY 2016

360 SERVICES. 365 DAYS

CEO’s Messagewatershed year for Embassy Services. We successfully completed the ISO 9001, ISO 14001 and OSHAS 18001 certification – a significant achievement for an organization like ours. This certification reiterates our commitment to continuously excel in our service delivery to our prestigious clients.

This was also the year, when for the first time, we also ventured outside the Embassy Group portfolio and took over the property management of 4 parks owned by our JV partner – Blackstone in Pune and Noida. This addition to our portfolio is a testimony to the efficiency of our operations.

The year came with its set of challenges too – one of the biggest in the last month itself. One of our key properties, Embassy Residency, was severely affected by the Chennai floods. Our team’s fortitude and dedication was on display, where we could ably support the residents of Embassy Residency through these trying times.

The learning from the year gone by has been tremendous and we look forward to another growth-fuelled year with the commitment to continue delivering the highest levels of operational excellence and thus bring more value to our clients.

PRADEEP LALA, CEO Embassy Services

Greetings for the New Year from the Embassy Services team!

As we embark on another exciting journey through the year ahead of us, it is only fitting to reflect on the achievements and learn from the year gone by. 2015 has proven to be a

With the aim to alleviate the tra�c perils around Embassy Manyata Business Park, Embassy Group submitted to the Bangalore Development Authority a proposal for a skywalk. BDA has approved the drawings and construction work on the project has commenced.

�e skywalk will have escalators to encourage the general public to use it. �is is the �rst such skywalk in this part of Outer Ring Road. Close to 90,000 employees working at Embassy Manyata Business Park can now rejoice with the announcement. Tra�c in the area, considered accident- prone, will now become much smoother.

�e project, fully funded by Embassy, will be maintainedby Embassy Services, allowing the amenity to bene�t all pedestrians for many years to come.

Embassy ‘skywalks’ the talk

For private circulation only

SPOTLIGHT

Launching Facilities Management Services

In early 2015, Embassy Services launched the Integrated Facilities Management Services. Over the last few months, we have built upon our capabilities and have ensured that the services we provide exceed the expectation of our clients. The Embassy Services delivery model can be summarized as below:

TRADITIONAL MODEL EMBASSY SERVICES DELIVERY MODEL

One stop solution for all your

Property and Facility Management needs

Well Established Service Providers

/ Partners

Better leverage, support & coordination with OEMs / Vendors due to our large

real estate presence

Established Systems & Processes

Web & mobile Help Desk Management

System

Better engagement & support in crisis

situations

Improved Customer satisfaction &

experience

SPOTLIGHT

To know more about our Facilities Management services, please contact :Jaikishan Challa, Head – Facilities Management +91 735 375 2281

jai.c@embassyservices.in

Single point of contact | SOPs | Established account management framework

| Continuous improvement focus | Training support |Comprehensive compliance platform |Proven risk management framework

| Service benchmarking

Lack of vendor innovation | Fragmented | Misaligned | Higher risk | Lack of standard SLAs across vendors

| Sub-optimization | Value leakage

One stop solution for all your

property and facility management needs

Well established service providers /

partners

Better leverage, support & coordination with OEMs / vendors due to our large

real estate presence

Established systems & processes

Web & mobile help desk management

system

Better engagement & support in crisis

situations

Improved customer satisfaction &

experience

An ISO 9001, ISO 14001 & OSHAS 18001

certi�ed organization

CLIENT

CLIENT

Based on our years of experience and strong relationship with clients, Embassy Services has built a robust delivery framework for Facility Management Services.

Adding to your work life with Embassy PlusEmbassy Plus is an online portal aimed at providing a platform to our park users to find useful and relevant information pertaining to the park and the extended community. Through this portal, we also aim to bring together various business from across the city to provide the best deals and offers to our park users. This portal is now live and all park users can register by visiting the link: www.embassyplus.in

Carpooling @ Embassy Manyata

The city of Bangalore is witnessing an infrastructure crisis - with the deluge of vehicles on the road at the centre of it all. Embassy Manyata alone sees movement of more than 50000 vehicles (private cars and 2-wheelers, cabs, commercial vehicles and public transport) in the park. Such high traffic negatively affects not only the traffic and the environment, it also leads to millions of people-hours spent unproductively every day on the roads.

To bring about a change, Embassy Services has initiated a campaign to promote carpooling within the Park. The objective of the campaign, called ‘Why go alone... carpool’ is to encourage and motivate users to use carpooling at least from colleagues within the Embassy community. We will be driving this initiative strongly. Watch this space for more updates!

UPDATES

BLOGS We will publish original / curated / guest / user content on the portal on topics which the park users -

at different stages of personal and career growth - will �nd useful

CLASSIFIEDS We have a section where the

registered users can buy / sell / rent / exchange goods with users within the

Embassy Park user communities.

DEALS We will tie up with business around our Parks and negotiate deals with

them to be offered to the Park users

PARK INFORMATION All information with respect to the park

such as locations, important numbers etc. which is relevant to the Park users will be

posted in this section and updated periodically

EVENTSAll events within our Parks will be listed here.

We will also list events by our merchant partners listed as well

CONTESTS We run several fun contests which

users can participate in and win prizes.

AQUARIUZ

UPDATES

Chennai Floods - Embassy Services rises to the occasion

The months of November and December saw Chennai city ravaged by cyclonic rains which culminated in unprecedented rainfall and flooding of a scale never witnessed before.

Embassy Residency located in Perrumbakkum was also badly hit. More than 400 families were stuck when the nearby lakes broke their barriers and the entire premise was waterlogged – the entire 18 ft of basement and 4-5ft across the stilt area. As the situation worsened, the residents increasingly faced shortage in food, water, electricity and other basic amenities.

The Embassy team led by Mr. Vasudevan, Mr. Suresh and Mr. Binu and supported by Raja, Eliyas and a host of other people spent days and nights in coordinating the supply and

The banner felicitating Embassy Services, created by the Residents Association of Embassy Residency, Chennai.

When unprecedented rains caused floods... ...disrupting life at Embassy Residency, Chennai

Team Embassy Services rose to the ocassion Jitu Virwani - CMD Embassy Group & Pradeep Lala - CEO Embassy Services, with the Embassy Services Team.

rescue efforts. Evacuation had to be done twice within 30 days wherein 2500+ residents were transferred to safer areas on boats, trucks and even tractors.

Post the floods our CEO, Mr. Pradeep Lala also visited Embassy Residency to assess the situation and discus the restoration plan with the association members.

Although, all activities were conducted and the support provided were done as part of our duty and responsibility, we would like to thank our team members and the residents for the tremendous resilience shown throughout the crisis to come out safer and stronger. We are also grateful to the Embassy Residency association members for such a wonderful felicitation of the team who was there with them on the ground during the difficult times.

NEWS ROUND-UP

Traffic hurdles @ Embassy Manyata

Embassy 360 is nowavailable on Mobileas well

Fire Safety Workshop

During October-November 2015, due to traffic alterations implemented by the Bangalore Traffic Police, regular traffic pileup outside Embassy Manayta became the order of the day. The average travel time of the commuters increased dramatically in the evenings. As this began to adversely affect the Park our team took several steps to ensure the situation got back to normal. This included paving the area under Nagavara flyover, deploying more manpower to facilitate smooth movement of vehicles and advising users on alternate exits. Our senior management also met Dr. MA Saleem (ACP, Traffic) appraising him of the situation and seeking his support. Gradually we were able to bring the situation back to normal.

In order to ensure smooth traffic across the park in the coming period as well, we have also initiated a carpooling campaign, which we will talk in more detail in the next issue.

We have seen the successful use of our helpdesk portal Embassy 360 over the last year. We are happy to announce that we have launched the Android and iOS app for it which can be downloaded from the Play Store and Apple Store respectively. With the mobile app, you will now be able to raise and track issues on the go.

Embassy Services has initiated a fire safety training workshop for all our clients. The first batch of training took place on 21st and 22nd December 2015 with more than 50 client representatives and 100 partner team members in attendance. Although this training is mandatory for compliance purposes, it was conducted with full seriousness with the participants being trained in vital aspects of fire safety. The training was conducted by representatives from the Bangalore Fire Safety Team and we will conduct more such trainings programmes over the coming year.

WOW SERVICES

MAKINGIT

HAPPEN

Hi Team

Being the person (non EC member) observing the restoration process post the damage done by rain and floods, I would like extend my sincere appreciation to the entire ESPL team for the dedicated act in bringing back our community to normalcy as quickly as possible.

The dedication and dynamism of Raja in providing solutions/alternates on the entire system while driving the entire team with his true leadership skill, is admirable.

Last but not the least - Binu, the support you lent through the entire process, connecting the vendors, patiently listening to our complains/expectation/requests and ensuring that the restoration progressed without much delay, shows your commitment towards delivery of services committed by ESPL to our community.

Hope the ESPL team may have lots of learnings in safeguarding and alternate systems to manage such disaster situations in the future for protecting critical system & faster recovery. Kindly share with us those at

Thank you for all the help rendered for our grand opening. The make shift entry, security arrangements and other coordination went on well. Please send my comments to your extended team too.

Fernando, Regional Head – Facilities, Great-West Global Business Services India Pvt Ltd

Dear Binu and Raja,

At the outset, let me convey my whole-hearted thanks to you guys for the tireless job you have done in bringing our complex back to normalcy.

Starting 16th of November till now, I know what kind of efforts have gone in from your end to get things back on track.

It wasn't an easy job of pumping the water out, getting the EB connections, supply of water by filling it in the swimming pool, getting the lifts operational on a temporary mode, and above all, I knew how many phone calls you guys had to attend, responding to the residents on the status of this complex for their return.

I did witness the days you guys were working without having your lunch and the sleepless nights you went through.

Raja: The entire phase one owes a lot to you, man. You had this society on priority more than your family. I remember you

working inside the campus without going to see your family for four days. Hats off man!!!

Binu: It was indeed under your able leadership that the execution progressed more rapidly than expected.

It was heartening to see Mr. Vasu, Mr.Jagdish, Mrs. Revathi and Mr. Suresh being on the campus on a day to day basis to expedite the works which were in progress.

A definite mention on the Maintenance team - friends who were the cogs in constant motion for the execution team. To name a few Mukesh, Anand, Balaji, Vignesh and a few others.

In total you guys have given us a feel that we are in the safe hands and you guys will be there for us in all our good and challenging times (which I wish doesn't come)!!!

Three cheers to you guys!!!!

Thanks & Regards,

N.Jayaraman, 2504

the required platform/discussions to make our fellow residents feel safe in such situations.

Not to forget - Mr Vasudevan and the senior management team of Embassy that stayed in the complex and showed great commitment and support throughout the restoration process. Bringing matters back to normalcy in short time is truly amazing and possible because of the brand Embassy and the reputation it carries. Thank you very much Mr Vasudevan and the Embassy team.

Once again - as a resident, my appreciation to all the ESPL, Embassy team and our great association friends/members.

Regards

Raj

AQUARIUZ