abdul-munim ahmed

870 S Greenbrier St Arlington VA 22204

(202)580-5550 nimcaay@gmail.com

Objective: To obtain a part-time/full time position as a customer service receptionist.

Providing strong communication and hospitality front desk.

Experience:

Equity residential, 3/17/2014-15 Concierge

Concierge provided superior customer service strong communications primarily answers

telephone and transfer appropriates person. Managed move/outs move/ins attention by

details. exemplifying professionalism. Provided each person who walks into the community

with sense of equity residential brand promise, receiving package delivery Usps mail delivery

and Ups FedEx lasership DHL dry cleaning. Assist with residents distributes all income mail and

Outgoing packages. Provide resident guest parking passes thus. Follow up service requested.

Lock out apartment and arrange restaurants reservation surrounding area and call out of tax.

Paradigm management, 7/18/2013-14 Present, Concierge

managing staff schedule and training new existing concierges and interviewing potential candidates.

Distribute mail deliver newsletter and making arrangement to management phone contact and

messages. Perform general front desk function duties. Update phone contact list and Prepare from

rent roll. Monitor mail boxes, and forward address to residents contact via/emails. Greet

residents/visitors coordinating with management office and maintenance teams to communicate with

residents. follow up residents request by Authorize entrance building guest/visitor; prepare all

maintenance requests and feedback residents as professional manner.

VMG resources: 6/26/2013-14 Concierge/Leasing consultant:

Prepare and update phone and contacts List. Follow up receiving call and gathering information

entry data documents into electronic filing system, scanning software printed letter from email

respondent participate in meeting and conference calls weekly scheduling tour by prospective

and showing apartments vacant units walk through surrounding property and prepare sign

lease, compiles and processes applications for approval, keys in all fees deposits and new lease

information. Accepts and completes notice to vacate forms accepts rental payments,

UDR management, 1/30/2012 4/24/2013 Concierge customer service:

Maintain schedule for use of conference rooms. And guest rooms party rooms reservation bike

in thus develop creating documentation MS outlook possess excellent Organization, and

communication skills ensuring quality service to all customers actively seek ways to resolve

issues or concerns with customer, and business needs in mind. Handle calls and assist with

residents’ issues, Packages receiving/mail distributing news letter corresponding emails, and

organize front desk follow up resident’s request, and greeting visitors/residents entrance is only

by authorized individuals.

Education Associate degree, biology, Northern Virginia Community college, 2008-2010

high school diploma, George Marshall 2004-2007

Skills- Software Microsoft office MS Office Excel powerpoint outlook MRI Onesite Yardi

building Link Active Link CRM skyline rentec spectra buildium trexglobal data watch system X7

Cameras doorking Access.

References available upon request