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We Don't Watch the Internet, We Live in It

"We Don't Watch the Internet, We Live in It" by David Hogue, Google at the 2014 imarketingSF Conference

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Source: www.imarketingsf.com We are surrounded by an increasing number of screens. Our computers, tablets, phones, televisions, watches, and cars are all connected to the Internet and always near. Even though we look at these screens frequently, we’re not watching them. We’re interacting with them – with the information they deliver, the services they provide, and the people they connect us with. Unfortunately, many of the user interfaces (UIs) on these screens treat us no differently than if were reading a magazine or newspaper or watching a television. Our modern screens are not broadcast channels for bombarding a passive audience. In this session, we’ll explore what makes the web intrinsically social, how people expect to interact with UIs and through their devices, and why it is important to let go of control of your content and messages. We’ll discuss some fundamental psychological and user experience (UX) principles, why some UX designs have been unsuccessful, and what could be done to improve them. Attendees are invited to bring examples of good and/or bad interface experiences for review and discussion or submit them in advance on Twitter to @DaveHogue.

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Page 1: "We Don't Watch the Internet, We Live in It" by David Hogue, Google at the 2014 imarketingSF Conference

We  Don't  Watch  the  Internet,  We  Live  in  It

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WelcomeDavid  M.  Hogue,  Ph.D.    |    Design  Manager  at  Google  @DaveHogue

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It’s  a  Mad,  Mad,  Multi-­‐Screen  World

“The  New  Multi-­‐screen  World:  Understanding  Cross-­‐platform  Consumer  Behavior”  

https://www.thinkwithgoogle.com/research-­‐studies/the-­‐new-­‐multi-­‐screen-­‐world-­‐study.html

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Designing  for  ScreensCommon  underlying  principles,  regardless  of  device

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Context Device-­‐aware  experiences  take  advantage  of  specific  capabilities  and  information  to  deliver  content  and  functionality  that  is  most  relevant.  

People  

Places  

Things

Goals Understand  what  people  are  trying  to  do,  how  important  it  is  to  them,  and  how  much  time  they  have  to  do  it.  

Objectives  

Value  

Urgency  

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Perception Can  people  see,  hear,  or  feel  the  experience,  and  does  it  draw  their  attention  at  the  right  time?

Motivation What  drives  people  to  do  what  they  do,  and  what  are  they  trying  to  get  out  of  the  experience?  

Cognition Are  people  able  to  understand,  make  use  of,  and  remember  the  experience  and  the  information  they  have  received?

Emotion How  do  people  feel  about  the  experience  and  the  outcomes,  and  is  it  consistent  with  their  expectations?

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What  can  I  do?  !UX  Principles:  • Discoverable  • Findable  • Accessible

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What  will  happen?  !UX  Principles:  • Relevant  • Contextual  • Actionable

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What  does  it  mean?  !UX  Principles:  • Clear  • Timely  • Meaningful

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What  do  I  know?  !UX  Principles:  • Credible  • Memorable  • Valuable

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What  can  I  apply?  !UX  Principles:  • Easy  • Simple  • Usable

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Walk-­‐ThroughLet’s  take  a  closer  look  at  an  experience  through  this  lens

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Follow  the  Cycle1. What  actions  and  options  are  available  to  you?  

2. Is  your  attention  properly  directed  and  focused?  

3. Can  you  predict  the  outcome  of  an  interaction  before  you  interact?  

4. Do  you  know  what  to  interact  with  and  how  to  interact  with  it?  

5. Do  you  have  a  sense  of  place  and  progress  at  all  times?  

6. Is  the  outcome  of  your  interaction  understandable,  meaningful,  and  expected?  

7. Are  you  learning  about  the  product  and  the  what  it  does  for  you?  

8. Can  you  remember  how  to  use  the  product  and/or  the  information  it  provides?  

9. Can  you  apply  what  you  have  learned  to  this  and/or  other  similar  products?

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Thanks!David  M.  Hogue,  Ph.D.    |    Design  Manager  at  Google  @DaveHogue