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3/18/2016 1© Copyright Fosway Group Limited. All Rights Reserved.
HR in Europe: Critical Realities ResearchDavid Perring, Director of Research / [email protected] / @davidperring
in association with
3/18/2016 2© Copyright Fosway Group Limited. All Rights Reserved.
Overview / Context
Rapid Walkthrough of Key Research Headlines• Including … overall drivers, HR Tech, Cloud, Analytics
Next Steps …
3/18/2016 3© Copyright Fosway Group Limited. All Rights Reserved.
A EUROPEAN ENTERPRISE PERSPECTIVE
62% Respondents from Organisations > 5000 Employees
94% of
respondents
European
Over 260 survey respondents overallOver 400 respondents over 2 years…
3/18/2016 4© Copyright Fosway Group Limited. All Rights Reserved.
have a role with Global Responsib
ility
2/3rd EUROPEAN INSIGHTS - BUT WITH A TRULY GLOBAL INFLUENCE
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What did they tell us?
HR
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CENTRALISED HR – IS NOT THE DOMINANT OPERATING MODEL
64% are using either a Decentralised or Federated HR Operating Model
This has massive implications for HR Tech choices, approaches to change management and the effort / impact / opportunities / success of standardisation
3/18/2016 7© Copyright Fosway Group Limited. All Rights Reserved.
EUROPEAN HR - OPERATING IN PERFORMANCE AND PROFITABILITY FOCUSED ORGANISATIONS
Currently, what are your organisation's most significant business challenges?
Increasing Organisation Performance
& Profitability
92%
For 63% this is a Major
Challenge
€
Reducing Costs
89%
For 43% this is a Major Challenge
€
86%Improving Customer
Satisfaction & Service
Quality
For 44% this is a Major Challenge
3/18/2016 8© Copyright Fosway Group Limited. All Rights Reserved.
The same level as Improving Customer Satisfaction & Service Quality
seeBusiness
Agility as a
Major Challenge
44% =
EUROPEAN HR – KEY BUSINESS CHALLENGES
3/18/2016 9© Copyright Fosway Group Limited. All Rights Reserved.
European HR’s Top Priority as an HR Organisation is to be a Strategic Business Partner (Still No. 1)53
% 40% Improving Employee Engagement (up 12% from 2014)40% Increasing the Consistency of HR Processes40% Better Leadership & Management34% Enhancing the Talent Pipeline30% Improving HR Service Quality and Provision
HR’S TOP HR PRIORITIES
3/18/2016 10© Copyright Fosway Group Limited. All Rights Reserved.
1. High Quality Data &
Analytics
2. Quality HR
Systems
3. Next Gen Technologies
4. Integration of HR & Business Systems
5. HR Influencin
g Skills
but.. Outsourcing HR Processesonly seen as Critically or Very Important for
<20% of respondents
TOP 5 LEVERS for Future Success
of European HR Operations
41% Critically
Important
70% Critically or Very
Important
85% Critically or Very
Important
38% Critically Important
89% Critically or
Very Important
37% Critically Important
73% Critically or Very
Important
79% Critically
or Very Important
27% Critically Important
24% Critically Important
3/18/2016 11© Copyright Fosway Group Limited. All Rights Reserved.
FUTURE SUCCESS = CHANGING HR ?
69%believe Future HR Success is dependent on New or Enhanced Processes
72%believe Future HR Success is dependent on Upskilling HR Teams
54% believe Future HR Success is dependent on Re-organisation to create better business alignment
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FUTURE INVESTMENT IN HR#1 HR Tech & Innovation
4% 75%
3% 64%
#2 Develop HR Expertise
ExpectIncrease
ExpectIncrease
ExpectDecrease
Expect Decrease
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HR HEADCOUNT IS THE BIGGEST FOCUS FOR REDUCING INVESTMENT IN HR
35% Expect to see a Reduction in Investment in HR Headcount71% Expect investment in Headcount to Stay the Same or Reduce
3/18/2016 14© Copyright Fosway Group Limited. All Rights Reserved.
Research Insights
What about HR Technology?
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67% have Partially Standardised
HR Systems, but less than 25% have Very Standardised HR Systems in their
organisation
There is a significant overall market opportunity to
consolidate HR Systems Suites.
FRAGMENTED HR SYSTEMS APPROACH
3/18/2016 16© Copyright Fosway Group Limited. All Rights Reserved.
BUT less than half have
Very Standardised Solutions in
Performance & Core HR
The HIGHEST LEVELS OF HR TECH CONSISTENCY ARE FOUND IN
1. Performance Management2. Core HR
3/18/2016 17© Copyright Fosway Group Limited. All Rights Reserved.
LEAST CONSISTENCY IN HR TECH 1. Onboarding (40%)2. Collaboration & social (39%)3. Workforce planning & organisational
design (38%)4. Analytics (33%)5. Succession planning (29%)
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SIGNIFICANT OPPORTUNITY AND RISKS FOR VENDORS OVER THE NEXT 3 YEARS…
Close to 60% envisage
changing their Analytics, Talent Acquisition, Onboarding, Performance or solutions
within the next 3 years
3/18/2016 19© Copyright Fosway Group Limited. All Rights Reserved.
MAJOR SHIFTS IN HR TECH ON THE WAY…around
50% envisage changing their Core HR, Learning, Succession, Reward or Workforce Planning solutions within
the next 3 years
3/18/2016 20© Copyright Fosway Group Limited. All Rights Reserved.
PAYROLL CLEARLY MOST SENSITIVE HR SOLUTION…
1/3rdenvisage changing their
Payroll solutions within the
next 3 years
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1. Quality of End User Experience2. Lack of Business Agility and Flexibility3. Lack of Analytics4. Reducing Resource and Operating
Costs5. Level of Innovation
THE TOP 5 DRIVERS FOR CHANGING HR SYSTEMS
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THE SUPPLIER WAKE UP CALL!
Over a 3rd identified User Experience, Analytics or Lack of Business Agility & Flexibility as
a CRITICAL DRIVER behind changing HR systems!
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User Experience is the most Critical Driver for changing HR Tech
44%
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“IT’S NOT YOU, IT’S THE USER EXPERIENCE!”
<10% cited Dissatisfaction with current provider as a Critical Driver!
3/18/2016 25© Copyright Fosway Group Limited. All Rights Reserved.
HOW SATISFIED ARE C-SUITE WITH YOUR HR SYSTEMS? Extremely Satisfied Very Satisfied SOME WHAT SATISFIED Not Satisfied(The most common rating across all HR Systems… consistently 40%-50%)
3/18/2016 26© Copyright Fosway Group Limited. All Rights Reserved.
Research InsightsWhat about Cloud?
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90% ACCEPT Cloud based HR
Systems
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HR SOLUTIONS MOST LIKELY TO BE DEPLOYED IN THE CLOUD?
1.Performance Management – 39%
2.Talent acquisition / recruitment – 38%
3.Learning & development – 35%
4.Collaboration & social – 28%5.Assessment & 360 – 21%6.Onboarding – 20%
Active Now - 2015 1.Talent acquisition / recruitment – 56%
2.Performance management - 54%
3.Learning & Development - 50%
4.Collaboration – 39%5.Core HR – 35%6.Succession planning &
Onboarding – 34%
Active Now & Implementing 2016…
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HR CLOUD - NOT FOR PAYROLL!
Payroll - Active in the Cloud 17% - Moving to the Cloud 6% - Planning to Move to the Cloud 12%
- Not Applicable 65%
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GROWING IMPORTANCE & DARK CLOUDS FOR CLOUD ADOPTION
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MAIN BENEFITS OF CLOUD HR?
… in your experience…
Anywhere access / mobility – 54%Ease of use – 54%
Ease of deployment – 51%Speed of innovation- 48%
Solution flexibility – 47%
3/18/2016 32© Copyright Fosway Group Limited. All Rights Reserved.
THE MAJOR CHALLENGES OF MOVING HR SYSTEMS TO THE CLOUD
32% Managing Solution Flexibility
… in your experience…
3/18/2016 33© Copyright Fosway Group Limited. All Rights Reserved.
THE MAJOR CHALLENGES OF MOVING HR SYSTEMS TO THE CLOUD
Lack of customisation and alignment to our organisation
Influence over future Roadmap
Systems PerformanceSecurity, Disaster Recovery
… in your experience…
3/18/2016 34© Copyright Fosway Group Limited. All Rights Reserved.
Research InsightsWhat about Analytics?
3/18/2016 35© Copyright Fosway Group Limited. All Rights Reserved.
HOW MUCH OF A PRIORITY IS HR ANALYTICS TO YOUR ORGANISATION
1%Not a
Priority
51%High
Priority
85%High or Medium Priority
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KEY DRIVERS FOR ANALYTICS
76% Major Driver is toEnable HR to be a stronger strategic business partner
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KEY DRIVERS FOR ANALYTICS
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KEY DRIVERS FOR ANALYTICS
58%Optimise HR Service Quality & Provision
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58% Enable better leadership & management
KEY DRIVERS FOR ANALYTICS
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WHERE ARE YOU USING HR ANALYTICS TODAY?
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WHERE ARE YOU USING HR ANALYTICS TODAY?
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WHERE ARE YOU PLANNING TO USE ANALYTICS NOW?
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WHERE ARE YOU PLANNING TO USE HR ANALYTICS NOW?
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WHERE WILL YOU BE USING ANALYTICS? TODAY + TOMORROW?
FOR EVERYTHING! 80% aim to be using Analytics across all Talent Management (12 disciplines) – Except Career Planning (only 73%) and Onboarding (only 67%)
A STRETCH GOAL… NOT NECESSARILY A SMART GOAL!!!!
3/18/2016 45© Copyright Fosway Group Limited. All Rights Reserved.
THE BIGGEST CHALLENGES TO TAKING HR ANALYTICS FORWARD IN YOUR ORGANISATION?
Nearly 90%cite
Poor Data Quality as a
Major Challenge
3/18/2016 46© Copyright Fosway Group Limited. All Rights Reserved.
Nearly 90% SEE LACK OF SKILLED RESOURCES AS A CHALLENGE IN PROGRESSING WITH HR ANALYTICS IN THEIR ORGANISATION
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85% SEE
CURRENT SOLUTION AS A CHALLENGE IN PROGRESSING WITH HR ANALYTICS
Data Analytics
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IT NEEDS TO BE PART OF THE EXISTING PACKAGE!LOW INVESTMENT IN ANALYTICS is a challenge for nearly 80%
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>80% see
Lack of Data Integration acrossHR Silos and with Business Data asa Challenge
Can your be a Business Partner without BUSINESS DATA?
3/18/2016 50© Copyright Fosway Group Limited. All Rights Reserved.
LOWEST CHALLENGES WITH ANALYTICS
3/18/2016 51© Copyright Fosway Group Limited. All Rights Reserved.
What’s Next …
3/18/2016 52© Copyright Fosway Group Limited. All Rights Reserved.
NEXT STEPS
HR in EuropeSeries of Reports1. European HR Drivers &
Challenges2. The State of HR Technology in
Europe3. HR in the Cloud Drivers &
Challenges4. HR Analytics in EuropeInfographic- FREE TO DOWNLOAD -
www.fosway.com
3/18/2016 53© Copyright Fosway Group Limited. All Rights Reserved.
WHAT’S NEXT?
Further research for 2016
OUR SURVEY NEEDS YOU!
In association with
3/18/2016 54© Copyright Fosway Group Limited. All Rights Reserved.
OTHER FOSWAY RESEARCH
Fosway 9-Grid™ Analysis- Talent Management (October 2015)- LMS & Other Learning- Cloud HCM (Target March 2016)
Vendor Reports NEW
Deeper Corporate Research / Analysis Next Gen HR, Talent & Learning
3/18/2016 55© Copyright Fosway Group Limited. All Rights Reserved.
Fosway GroupEurope’s #1 HR Analyst
www.fosway.com
David Perring, Director of Research / [email protected] / @DavidPerring
THANK YOU