Taking a WISE Approach- Implementing a Lone Worker

Service in a Diverse WorkforceGerry Jarvis

Global WISE Safety Manager, Danone

Danone Nutricia – Our Diverse Field Teams• 100 x Nutricia Medical Nurses

• Visiting Patient Homes• Undertaking medical procedures• Working in potential “high risk” and “rural” locations

• 60 x Danone Nutricia Medical Sales Specialists:• Visiting Hospitals and Clinics• Evening meetings to Healthcare Professionals• Overnight hotel stays

• 30 x Danone Nutricia Account Managers• Visiting retailers• Long distance travel • Overnight hotel stays

Lone Working in a Diverse Work Force: Our 3 Step Implementation Strategy

Perception Proactivity Practice

Perception Proactivity Practice

Lone Working – Our 3 Step Strategy: Perception

• Identify the Risk• Risk Assessment Tools• Incident Reporting• Buddy System Failures

• Create Lone Working Awareness• Focus Topics• Sharing Incidents

• Engagement• What’s in it for me? – Going Home Safe• Our Goal: Zero Lone Working Incidents

RiskAssessment

Danone & Nutricia

• Mission: Health through Food for All

• Four Business Lines• Danone Fresh Dairy Products • Danone Water• Danone Nutricia Early Life Nutrition • Nutricia Advanced Medical Nutrition

• Danone Safety Programme:• WISE• Focus on Safe Behaviours• Active Involvement• Business Fundamental

Lone Working - 3 Step Strategy:Proactivity

• Personal Safety Training - Suzy Lamplugh Trust• Train the Trainer• Tailored training to specific job roles• Lone Working Strategies• Dynamic Risk Assessment

• Lone Worker System – Peoplesafe

Perception Proactivity Practice

Lone Working - 3 Step Strategy:Proactivity

• Lone Worker System – Peoplesafe• 10 years expertise in lone worker market place• Variety of devices and solutions for different needs• Immediate response in an emergency 24/7 x 365. • Partners with Suzy Lamplugh Trust

Perception Proactivity Practice

Lone Working - 3 Step Strategy:Proactivity• Peoplesafe - Identicom• Dedicated Device• Easy to Use & Fit for Purpose• Discreet • Three Levels of Status:

• Green / Amber / Red• Man Down Function• Tracks to 10 metres• Dual Sim Functionality• Remote Monitoring Centre (First County Monitoring)

• Lone Worker Monitoring Service 24/7 x 365• Fully trained.• Accredited to NSI Gold Standard, BS8484 & 5979 CAT II & ISO9000.

Perception Proactivity Practice

Lone Working - 3 Step Strategy:Proactivity

• Peoplesafe - Implementation• Successful Trial

• Colleagues “spread” word• Confidence & Trust in Peoplesafe• Created Engagement

• Team Training Sessions• Back Up Support

Perception Proactivity Practice

Lone Working - 3 Step Strategy:Practice

• Embedding Safe Behaviours• Walking the WISE Talk • Peoplesafe System Usage• Refresher Training

• Feedback• Near Miss Reporting System• Every incident reported and acted upon.• Sharing Learnings• Continual Improvement• Monitoring Usage

Perception Proactivity Practice

Implementation of Lone Working in a Diverse Workforce – Our 3 Step Strategy

Perception Proactivity Practice

Any Questions?