moderator: martin steinmann

participants: cristi starasciuc, mircea carasel, mike picher

March 11, 2013 / Bentley University / Boston MA

Communications-Enabling Web and Mobile Applications

Introducing the Presenters

Mircea Carasel Cristi Starasciuc Mike Picher

When – The Market is in Transition NowInnovation is returning to the communications market 3

> WHY: Users expect communications to come to them. 

> HOW: They want to communicate with voice, video, and IM on any device and with any application and without delay. 

> WHAT: sipXecs enables innovation at the client and device level.

4Breaking out of the silo and bringing communications to IT applicationsThe Post-PBX Era is about Communications-Enablement

> Library of re-usable Web components

> Packaged to integrate with different applications (Portlets, Gadgets, Zimlets, Plugins)

> Consistent user experience across platforms

> Media-enablement with WebRTC

5Standards – Web - MobileClient Strategy

stuff that works together

>Communication makes collaboration social

>Unite creates an immersive user experience

>Different means of communication intersect

>A new kind of client

Unite ClientPresence based communication; to communicate easily 6

> Initiate a call using instant search or a keypad

> Pairs with softphone or desk phone

> Works in thin client remote desktop environments as it does not process audio or video directly

> Allows to remote control your phone (e.g. transfer a call from your desk phone to an IM contact in your roster)

Unite – Versatile, Flexible, Easy to UseMaking calls the easy way 7

Unite – Powerful FeaturesIntegrated Unified Messaging for an immersive user experience 8

Unite – Chat with Everyone and EverywhereSeamless integration of presence and chat into the communications experience 9

Unite – Group Chat Escalated to Audio BridgePersonal group chat room combined with personal audio bridge 10

Unite MediaIntegrating voice, video, screen sharing

> Voice, video, and screen sharing capabilities integrated with chat, presence, messaging and conferencing

> Functions as a full softphone or a third-party call controller

> Available for Mac, Windows and Linux

> Standards compliant (SIP, XMPP)

> High and robust quality based on leading codecs including Opus, VP8, H.264 and many additional narrowband and wideband voice codecs

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Unite Media ArchitectureUnique design combining SIP with XMPP and a contemporary media stack 12

>Comprehensive integration

>Re-usable HTML/CSS/JS components

> Leveraging sipXecs REST API

>Next step: WebRTC based media enablement – Video and chat in Zimbra

13Library of re-usable componentsVMware Zimbra Integration

Communications enables Outlook without Lync and without Exchange

Most sophisticated Outlook productivity add-on to date

Enhances employee productivity

Presence based communicationsOutlook 2010 / 2013 Integration

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>Native integration into Salesforce based on the HTML5 based client

>Available from Salesforce.com AppXchange

>Click-to-call, call disposition, address book and contact integration

>Works with Windows, Mac and Linux

Integration with Salesforce.comCommunications enablement 15

>How to get my corporate and private contacts to sync with my mobile phone?

>CardDav and CalDav are standards

> Supported by iOS and Android and many other platforms andapplications

Standards based contact syncContacts and Address Book Integration

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Standards based contact syncContacts and Address Book Integration

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