SECRETS OF THE WORLD’S GREATEST COMMUNICATORS

Improve and develop your communication skills to be successful in carrer, bussiness and relationship

By JAMES GWEEIndonesia’s Favourite Seminar Speaker and Trainer

Sabtu. 23 Agustus 201409:00 s/d 17:00 WIB

HOTEL GRAND MERCURE JAKARTA HARMONI

What is COMMUNICATION ?Receiver

Sender

ask for feedback

1

2

Factors From SENDER

• Sender’s personality• Sender’s clarity if his idea / message• Sender’s clarity of the purpose of his

message• Sender’s ability to package his message• Sender’s voice, volume & intonation• Sender’s facial expression & body language• Sender’s emotional condition• Sender’s abillity to empathize with receiver• Sender’s ability to get feedback

Factors From RECEIVER

• Receiver’s perception of the sender

• Receiver’s knowledge about the topic

• Receiver’s listening skills

• Receiver’s personality

• Receiver’s ability to give feedback

5 Purposes of Communication

1. To inform

2. To Explain

3. To Convince

4. To Pursudae

5. To Get Approval

1. Reminder

2. Understand

3. No More Dougts

4. Change Opinion

5. Approved

5 Levels of LISTENING1. Empathic Listening

2. Attentive Listening

3. Selective Listening

4. Pretend to Listen

5. Ignore

Short summary used to quickly and simply define a person, product, service, or organization and it’s promise of value to delivered.

ELEVATOR SPEECH

If you are not highly successful, it is most likely because your WORDS are not good enough !

Change and improve the WORDS and i believe we can change and improve life !

• Power Words• Picture Words (describe)• The Power of Three

WORDS

The Power of THREE“NEVER, NEVER, NEVER GIVE UP !” ~ Winston Churchill

“HAPPINESS is when what you think, what you say and what you do are in HARMONY” ~ Mahatma Gandhi

First they ignore you,Then they laugh at you,Then they fight you,Then you WIN” ~ Mahatma Gandhi

MEN & WOMAN

IN COMMUNCATION

Woman Value1. Love2. Communication3. Relationship

Men Value1. Power, Skill2. Efficiency3. Performance4. Do straight, work

with plan

The Difference Bettween MEN & WOMAN

About MEN

• A man self-worth is determined by his ability to ACHIEVE RESULTS.

• All his energy are focused towards achieving goals.

• Efficiency, Strengh and Ability

• When he really needs help, he will ask people he respect and the experts.

• He feels respected and useful when his advice is sought

• Offering UNSOLICITED ADVICE to a man means you are saying that he does not know what he is doing and he is incapable of solving the problem on his own.

about MAN

• A woman self-worth is determined through her feelings and the quality of relationship.

• Every woman is a phychologist

• Woman are proud of their ability to anticipate other people’s need.

• For a woman offering help, advice and constructive criticism shows love, care and concern.

• For a woman, receiving help and advice is NOT a sign of incompetency and weakness.

about WOMAN

FOR MEN :• WOMAN tell their problem to improve relationships, not to ask for a

solution !• For men, STOP interrupting and trying to solve her problem ! Just shut

up and be a good listener !

FOR WOMAN :• Offering UNSOLICITED ADVICE to a man means you are saying that he

does not know what he is doing and he is incapable of solving the problem on his own.

• Stop giving unsolicited advice and especially stop making him look incompetent in front of other men.

for MEN and WOMAN

Men focused on the problem.

Men feel better after they have solved the problem.

Woman become disfocused and more emotional.

Woman feel better after they have talked about the problem.

when under STRESS

• Trust

• Appreciation

• Admiration

•Attention

•Understanding

•Loyalty/Faithfulness

•Security (Jaminan)

MAN & WOMAN NEEDS ?

Women try to change a man’s behaviour when he does something wrong by giving him unsolicited advice !

ANDMen try to calm down a woman by becoming Mr. Problem Solver, but women do not need your solution !

MAN & WOMAN CONFLICT

“Personally, i am always ready to LEARN, although i do not always like being taught”~ Winston Churcill

“Courage is what it takes to stand up and speakCourage is also what it takes to sit down and listen” ~ Winston Churcill

THANKS