© UPU 2009 – All rights reserved © UPU 2010 – All rights reserved

RFID-Based Mail Quality of Service Monitoring System in Kenya

Dr. Julius Tsuwi, GMS Quality Performance Expert

Quality Measurement Programme (PMQ)

Universal Postal Union

© UPU 2010 – All rights reserved 2

© UPU 2010 – All rights reserved 3

Kakamega

GPO Nairobi

GPO Mombasa

© UPU 2010 – All rights reserved 4

# Office Name Office postcode City Name ReaderID Reader Purpose 1 001-NAIROBI GPO 00100 Nairobi J11DJ0001400000146 Reader at office entrance and exit

2 002-NAIROBI CITY SQUARE 00200 Nairobi J11DJ0001400000147 Reader at office entrance and exit

3 002-NAIROBI CITY SQUARE 00200 Nairobi J11DKEA01400000006 Reader at office entrance and exit

4 005-NAIROBI JKIA (AIRPORT) 00500 Nairobi J11DJ0001400000149 Reader at office entrance and exit

5 101-NYERI GPO 10100 Nyeri J11DKEA01400000001 Reader at office entrance and exit

6 201-NAKURU GPO 20100 Nakuru J11DKEA01400000002 Reader at office entrance and exit

7 202-KERICHO GPO 20200 Kericho J11DKEA01400000003 Reader at office entrance and exit

8 301-ELDORET GPO 30100 Eldoret J11DKEA01400000004 Reader at office entrance and exit

9 302-KITALE GPO 30200 Kitale J11DKEA01400000005 Reader at office entrance and exit

10 305-LODWAR GPO 30500 Lodwar J11DKEA01400000007 Reader at office entrance and exit

11 401-KISUMU GPO 40100 Kisumu J11DKEA01400000008 Reader at office entrance and exit

12 402-KISII GPO 40200 Kisii J11DKEA01400000009 Reader at office entrance and exit

13 501-KAKAMEGA GPO 50100 Kakamega J11DKEA01400000010 Reader at office entrance and exit

14 504-BUSIA GPO 50400 Busia J11DKEA01400000011 Reader at office entrance and exit

15 601-EMBU GPO 60100 Embu J11DKEA01400000012 Reader at office entrance and exit

16 602-MERU GPO 60200 Meru J11DKEA01400000013 Reader at office entrance and exit

17 607-MOYALE GPO 60700 Moyale J11DKEA01400000014 Reader at office entrance and exit

18 701-GARISSA GPO 70100 Garissa J11DKEA01400000015 Reader at office entrance and exit

19 703- MANDERA GPO 70300 Mandera J11DKEA01400000016 Reader at office entrance and exit

20 801-MOMBASA GPO 80100 Mombasa J11DKEA01400000017 Reader at office entrance and exit

21 805-LAMU GPO 80500 Lamu J11DKEA01400000018 Reader at office entrance and exit

22 902-KITUI GPO 90200 Kitui J11DKEA01400000019 Reader at office entrance and exit

Reader Configuration in the UPU system

© UPU 2010 – All rights reserved 5

http://gms.redbite.com

© UPU 2010 – All rights reserved 6

How does it work

Panellist drops test letter

Letter goes to post office

Arrival time is captured by RFID

Letter is sent to destination post

Mail is handed over to destination post

Mail goes to delivery office

Panellist receives test letter

Captured delivery time

© UPU 2010 – All rights reserved 7

Measurement design matrix (17 x 19 x 99 = 31,977)

INBOUND City Name NBO MBA NUU KIS KTL MER LOK NDE OYL BUS KAK EDL NYE GAS EBU KUI LAU KSI KEY

OU

TBO

UN

D

Nairobi GPO

Nairobi City Square

Mombasa

Nakuru

Kisumu

Kitale

Meru

Lodwar

Mandera

Moyale

Busia

Kakamega

Eldoret

Nyeri

Garissa

Embu

Kitui

Lamu

Kisii

Kericho

© UPU 2010 – All rights reserved 8

18.03.2015 25.03.2015 21.04.2015 05.05.2015 15.05.2015

City Square 144 4 8 24

Test measurement