“Quality of Work Life” at Bharat

Vikas Group

OVERVIEW OF THE COMPANY: BVG

• BVG India Ltd is a flagship company of the Bharat Vikas Group.

• BVG was established in 1997 by Mr. H.R Gaikwad and Mr. Umesh Mane and started its operation to cater the cleaning service requirement of a local industrial establishment.

• Known to be among best facility management brands, having over 45000 employees, BVG family is spread over 70 locations all over India.

Conti...

• 400+ clients in Govt. sector like Parliament House, Prime Minister House and office as well as private sectors like Tata Motors Ltd, Bajaj, Mahindra, Accenture, ITC, ONGC, etc.

• BVG offers spectrum of services for upkeep of Residential/Commercial, Hospitals and High Security Buildings.

• BVG provides varied services and solutions like Mechanized Housekeeping, Logistic and Transportation, Landscaping and Gardening, Civil and Electrical, etc.

VISION & MISSION- BVG

BVG- Vision:

• To emerge as a world class brand excelling in quality and customer satisfaction.

BVG- Mission:

• To be the most sought after solution provider for all non-core activities through highest quality services with latest technology, systems and human resource enabling customers to concentrate on their core business.

OBJECTIVE OF THE PROJECT

The main Objective of the project is:

• To find out the quality of working life of the employees in BVG.

• To help the organization know the level of job satisfaction of the workers and executives.

• To review the working conditions including total environment.

• To find out the challenges and difficulties faced by the management.

• To find out the thinking of the employees with respect to the work culture in the organization.

SERVICES IN BVG

• Mechanized Housekeeping • Landscape and Gardening• Attendant Services• Logistic and Transportation• Electrical and Mechanical Services• Environmental Services• Fire Fighting Services• Domestic Services• Hospitality Services, Event Management and Catering

QUALITY OF WORKLIFE AT BVG

Bharat Vikas Group focused on compensation as being integral to work and

recognizing talent. 

A probation period helps the company to monitor the performance of new

employees and to take developmental/corrective action at the initial stage

of employment. 

Employee Benefits like leave policy, employee welfare programs , accident

insurance etc.

RESEARCH METHODOLOGY:

• Research Design Descriptive

• Data Source Primary Data

• Research Instrument Questionnaire

• Sample Size 50

• Sampling Technique Random

• Area of Study Delhi Branch

DATA COLLECTION AND DATA ANALYSIS

What do you like the most about BVG?

Category Respondents Percentage

Job Profile 10 20

Work environment 34 68

Growth Opportunities 6 12

Compensation & Benefits 0 0

010203040506070

Percentage

1

Category

LIKE MOST ABOUT BVG

ABCD

  How do you rate the work culture in your organization?

 

 

Category Respondents Percentage

Excellent 6 12

Very good 18 36

Good 19 38

Satisfactory 7 14

Bad 0 0

0

5

10

15

20

25

30

35

40Percenta

ge

A B C D E

Category

WORK CULTURE

How do you rate the employee welfare programs in

your organization?  Category Respondents Percentage

Excellent 3 6

Very good 12 24

Good 25 50

Satisfactory 10 20

WELFARE PROGRAMMES

A

B

C

D

What are rewards given for good performance of the team?

FORMS OF REWARDS

36

50

14

0

0 10 20 30 40 50 60

A

B

C

D

Ca

teg

ory

Percentage

Category Respondents Percentage

Monetary benefits 18 36

Promotion 25 50

Job enrichment 7 14

Any other specify 0 0

OBSERVATION AND FINDINGS

• Most of the employees covered under my study have not been found to be feeling any stress in the job related and working environment.

• The employees in general felt that the work culture in the company is good.

• There is no employee in BVG who is working here just for the sake of the job.

• The BVG training and development modules have been developed in a systematic way where in employee training need is assessed and met timely, i.e. they are trained in due course.

• The employees have been found to be optimistic and sincere and they never try to avoid work.

• The employees of BVG are fully satisfied with the grievance settlement procedure.

LIMITATIONS

• The sample of workers are not representative of the total workforce.

• The workers hesitate disclosing the true facts in order to secure their job.

• The time taken for my project study was 45 days to gather opinions from the employees and the management.

• Research is based on personal opinion of the respondents which may vary depending upon their personal views.

SUGGESTIONS AND RECOMMENDATIONS

• It is better to keep employees aware of the company goals, vision, mission and keep them

informed of all the changes taking place in the company then it would definitely go a long

way in the efficiency of the employees.

• There should be no communication gap between the team leader and group members.

• It is better to take timely preventive measures that the work would not be overloaded and

maintain better quality of work life.

• The efforts to further improve the work culture in the organization should be continued.

• The training and development programs can also be more effectively planned and

implemented.

CONCLUSION

• Employees appreciate the work culture prevailing in the organization.• The career developmental activities are satisfactory but the management

needs to focus more on these activities.• BVG maintains good quality circle and it can be improved further.• The relationship that persists between the management and employees is

quite good.• Compensation paid to the employees is average and the management needs

to focus on this category.• Good performance in the organization is attracted by promotion, job

enrichment, monetary benefits, etc.

THANK YOU