Service Science at

Masaryk University in Czech Republic

© Leonard Walletzký, Jaroslav Zelený

2016

Masaryk university

is the second largest university in the Czech Republic.

is a respected research university

is the second largest employer in the South Moravian Region, currently providing work for a total of 5,120 employees

consists of 9 faculties and over 200 departments, institutes and clinics.

total of 32,392 students are enrolled at MU (2016).

Faculty of informatics

Founded in 1994

More than 1,884 students

25 bachelor and master study programs

Increasing cooperation with the Brno „Silicon Valley“

• Unique environment of IT companies, IT-startups and IT-related universities

Intensive cooperation with more than 200 IT companies

Idea of service on FI

• Employer of IBM

• responsible for relationships with universities

• Long time observed ideas, presented by Jim Spohrer

• He proposed the idea of Service Science as the best way of improving of IT studies in Czech Republic

Presented by Jaroslav Zelený in

2007

Why?

Service Science on FI

The fact IT is a service was not reflected in study curricula

Jaroslav suggested the founding of a new study program, based on

• Multidisciplinary approach

• Intensive long term internship

This idea was accepted thanks the long friendly relationship with the dean of the faculty

SSME master study program was founded in 2008

No. of students

Interim project

Large praxis for the students – to gain experience in reality

• For business partner

• 5 months, 4 days per a week Business

• For research or university partners

• 10 months, 2.5 days per a week Research

Internships and positions

Problems

• SSME was primarily created for students of bachelor study programs of IT

• An interest of students of other study programs was not expected

Emphasis to managerial

classes

• The number of student grew up very fast

• To cover administration of the interships was out of the range of academical staff

Administrative problems of internships

• The concept of study program was too liberal

• Absence of clear rules

Insufficient T-shape profile

Students must pass the entrance exam

Special position – administrator of internships was crated

Four pillars of SSME were created

T – shape professionals

Core

dis

cip

lines

Soft skills

Programing

Databases

Computer Networks

IT Security

Other IT courses

Economics and finance

Management and

marketing

Soft and Other Skills

The Service Science Mandatory Courses

Name credits

IT Services Management 4

Services – Systems, Modelling and Execution 4

Domain Understanding and Modeling 6

Business process management 5

Introduction to Service Science 4

Project Management and Service Lifecycle 4

Communication and Soft Skills 7

Effective usage of database systems 4

Co-creation of study program curicula

Study program curricula presenting

Offer of the internships

Students select the courses

Students find the internship

Students pass exams out

Students complete the internships

Students fill the anonymous

feedback

Students participate on

workshops

Company representatives

participate on workshop

Faculty representative visits the

companies.

Gathering the feedback data

Study program revision

Special meeting to present and

consult the revision with partners

Accepting the revision

Research on Service Science on FI

Based on international cooperation

University of Salerno Francesco Polese

Luca Carrubo Francesco Caputo

Karlsruhe Service Research Intitute

developing cooperation under Erasmus+

Smart Cities Research

Identified as a perspective platform to combine Service Science

and information technology

Expansion of Service Science

We try to propagate the idea of Service Science on other faculties (mostly informatics or economics)

We are struggling with very conservative approach

Faculties in Czech republic are still preferring I-shaped graduates and study programs

The pressure of labour market may change it