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2Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Agenda
I. The Evolution from Labor Arbitrage to Digital Service Delivery
II. Speed & Quality as the New Value Drivers for Growth
III. Intelligent Automation Builds the Foundation for the Cognitive Enterprise
IV. The Rise of Digital Labor
Gerry LeitãoCapgemini, Vice President Managed Services Delivery & Platform Technologies
Gerry Leitão is a global technology leader and visionary with over 20 years’ experience in delivering impactful business transformation and results to his clients. As the leader of Capgemini’s managed service platforms he is focused on disruptive trends such as DevOps, and rapid technology advances in areas like Autonomics, Cognitive Computing and Machine Learning and their impact on service providers and clients. He is continually evaluating, educating and integrating new capabilities into Capgemini’s managed service delivery platforms to enable Capgemini and its clients to capitalize on market disruption and new technologies.
3Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
AM in-a-BoxContinuous
Improvement
Transition
Real-TimeDashboards Capgemini Lean Foundations
Technology Office
Service Delivery Automation is the New Platform
Autonomic SystemsManagement
Business ProcessFocus
Integrated Program OfficeInnovation
as a Service
Digital
Cloud
Analytics
Innovation Accelerators
Social
Autonomics
next GEN Platform
New Buyer Expectations Cognitive Computing
DevOps
Capability on
DemandBusiness Outcomes
Speed
Artificial Intelligence
Natural Language
Processing
Output Based Testing
4Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Industry Viewpoints on Autonomics
Business management consultant McKinsey & Company forecasts that by 2025, automation technology innovations will assume control over tasks that are now performed by 250 million knowledge workers worldwide, freeing the remaining work force to devote their time and energy to more creative pursuits.
By 2018, 30% of our interactions with technology will be through "conversations“ with smart machines. – Gartner
According to IDC, by 2018 half of all consumers will interact with services based on cognitive computing on a regular basis.
78% said delays within IT Support negatively impact productivity
60% describe their interactions with IT support as time consuming
48% said these interactions are frustrating
- CIO Insight Survey, April 2015
5Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
RoboticsRPA
Islands of Automation
DevOps Virtual Engineer
Testing
Service Delivery Automation
Scripting
Monitoring
Swivel Chair
OrchestrationCognitive
Computing
Capgemini Autonomics
6Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Automation Impact to drive a “Step Change” in the Speed and Quality of Execution
2015 2016 20172000
Machine Learning
Natural Langue Processing
Digital Assistants
AICognitive
Technical Monitoring
ScriptingManual Testing
Manual Process Execution
Application Performance Management (APM)
Process Automation & Orchestration
Automated Testing
DevOpsAutonomics
Global Delivery Labor Arbitrage
Cloud & Big Data
The Tipping Point to drive
Autonomic & Cognitive Adoption
Operational Excellence
Speed & Qualityof
Execution
7Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Intelligent Automation
Auto Build
Auto Test
Auto Discover
Auto Diagnose
Auto MonitorAuto Deploy
Auto Scale
Auto Provision
Auto Secure
Auto Heal
8Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Automating across our Managed Services Stack
Autonomics is woven into all three layers of the Capgemini Managed Services Stack: Business Process Services, Application Services and Infrastructure Services
Targeted Impact
Application Services
Aut
onom
icSy
stem
Man
agem
ent
Ecos
yste
m
Business Process Services
40%
Supply Chain Management (SCM)
Human Capital Management (HCM)
Procurement (S2C), GRC
Customer Experience
Product Management
Finance Transformation
60+%
PRIVATE HYBRIDPUBLIC
Infrastructure Services
• Smart • Predictive• Automated• Digital• Ecosystem 40%
9Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Building a Digital Engineer
ACT
Auto Heal & Remediate
• Communicate, Think, & Learn• Act• SenseFoundational Engineer Capabilities
Auto Monitor & DiagnoseSEE & SENSE
COMMUNICATE, THINK & LEARN
Digital AssistantDigital Assistant
DigitalEngineer
10Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Our future workforce will include Digital Engineers
Labor BasedSDMMary
SAP FICO LeadRaj
SAP SD LeadSD
SAP Basis LeadJohn
FICO Sr. ConLisa
FICO ConsVijay
FICODigital
Engineer
SD Sr. ConHarry
SDDigital
Engineer
Basis EngAshok
DBAJoe
DBADigital
Engineer
Security & Authorizations
Digital Engineer
BasisDigital
Engineer
Future SAP ADMStaffing Model
Digital Engineer Service Catalog
SAP FICO, MM, SD…, Digital Engineer
Basis Basis Digital Engineer
Security Security Digital Engineer
DBA Oracle, SQL Digital Server
Middleware Tibco Digital Engineer
... …
… …
11Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
The Value of Autonomic System Management (ASM)
Seconds to Minutes
Autonomic Systems Management (ASM)
Auto Monitor
Auto Diagnose
Auto Heal
90% Improvement in MTTR
90% Improvement in IT Effectiveness
Current ApproachWithout Automation Major Incident
Engage
TriageRepair
Alerts
Days to Weeks
Ineffective IT Service
60% Improvement in MTTR
75% Increase in IT Effectiveness
Minutes to Hours
Deep Monitoring & Diagnostics
Repair
Auto Monitor
Auto Diagnose
The information contained in this presentation is proprietary.Copyright © 2015 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About CapgeminiWith almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion.
Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.