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Making information accessible for allSam Tilston, User Researcher
1 May 2023
@sam_tilston
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Single platform for Scottish Government information and
services online
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User Centred
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What does accessibility mean?
“The design of products, devices, services, or
environments for people with disabilities.”
Source: W3C
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Why is accessibility important?
• Nearly one in five people of working age (1 million, or 19%) in Scotland are disabled
• By pension age almost 50% of us will be disabled
• Current projections for 2037 suggest the number of people in Scotland aged 65+ will increase by 59%
Source: gov.scot and gov.uk
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Why do accessibility testing?
• Uncovers issues that audits or automated testing won’t
• Provides a better understanding of how people will actually use the website
• Identifies broader usability issues
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Our approach10 people6 male, 4 female18 – 755 x3 x2 x
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Participants
Retired manager
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Retired engineer66
Sales assistant54
Skills development
50
Unemployed35
Retired typist75
Care home worker23
Receptionist67
Student18
Employability officer
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Impairments
Visual Auditory
Physical Cognitive
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Assistive technology
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Key findings for mygov.scot
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Consistency
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Prioritisation of ‘calls to action’
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Importance of headings
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Language and terminology
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Minor usability issues
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Wider user experience
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Some other findings• Online confidence and experience a bigger
factor than impairments• Problem solving is required to complete
some journeys• A reminder to not make assumptions around
literacy• Need to further explore cognitive aspects
through user testing• Accessibility is part of the bigger picture of
Digital Participation
