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Which is the Problem? Learner Engagement or Learning Experience
#futureoflearning & @savvyacademic or @DrMelisBordogna
Engagement vs Experience
Experience IS the co-created, contextual conditions within which learners experience the learning environment including the instructor, physical or virtual surroundings, course and content design as well as the established institutional (and “classroom”) cognitive and emotional cultures.
Engagement IS a the outcome of the learner’s perceived value of the learning experience interplaying with their own degree of self-efficacy [growth of confidence].
#futureoflearning & @savvyacademic or @DrMelisBordogna
Engagement vs Experience
#futureoflearning & @savvyacademic or @DrMelisBordogna
WHICH DO YOU HAVE MORE INFLUENCE OVER???
We don’t have a learner engagement problem; we have a learning experience
problem.
#futureoflearning & @savvyacademic or @DrMelisBordogna
Source: (Pink 2009; May et al 2004; Korobova & Starobin 2015; Deci & Ryan 2006)
#futureoflearning & @savvyacademic or @DrMelisBordogna
The balance between the skill level and the challenge motivates learners.
Intrinsically Motivated Learners
• employ strategies that demand more effort• process information more deeply• prefer tasks that are more challenging • will to put in greater effort• show long-term retention of what was learned• apply their knowledge more often than others• perceive themselves as more competent
Other Factors
• identifying relevance of learning goals heightens motivation
• contextualising learning & applicability of skills
(Lepper 1988; Simons 2004; Ryan & Deci 2000)
#futureoflearning & @savvyacademic or @DrMelisBordogna
THIS IS WHAT ENGAGEMENT LOOKS LIKE...
Creating the Condition for Intrinsic Motivation
• Curiosity• Creativity & Fun• Autonomy & Control• Challenge & Mastery• Contextualisation & Purpose• Interactivity
#futureoflearning & @savvyacademic or @DrMelisBordogna
Source: (Pink 2009; May et al 2004; Korobova & Starobin 2015; Deci & Ryan 2006)
THESE ARE THE CONDITIONS TO CREATE OR INFLUENCE...
#futureoflearning & @savvyacademic or @DrMelisBordogna
Scenario Based Learning (SBL)
Improving analytical thinking skillsEncouraging problem-solving
Formulating strategies
Generating sensitivity to change
*Improving soft skills
Practicing newly acquired skills in a safe context
#futureoflearning & @savvyacademic or @DrMelisBordogna
SCENARIO BASED LEARNING (SBL)
Realistic & Informative• Involve experienced people to identify
objectives and activities
• Make it relatable
• Model characters after real people
• Avoid using irrelevant details just for the sake of entertainment. [cognitive overload or distraction]
Learner-centric• Draw upon learners’ core strengths
• Focus on performance improvement NOT correct answers
• Provide feedback (remediation/reinforcement)
Key Characteristics
#futureoflearning & @savvyacademic or @DrMelisBordogna
SCENARIO BASED LEARNING (SBL)
Applied learning strategies
• Requires learner to have a basic knowledge of the topic(s) prior to SBL
• Provides opportunities to analyse, evaluate, and finally to create a solution based on their knowledge
• Allow learners to learn through their mistakes with plausible consequences.
Key Characteristics
#futureoflearning & @savvyacademic or @DrMelisBordogna
SCENARIO BASED LEARNING (SBL)
Key Characteristics
Interactive
• Requires the selection of responses to move learners through the lessons [instead of answers to content questions]
• Supplies information only as needed
• Uses images and sound to enhance the experience—example: Change facial expressions & backgrounds
• Interweaves a compelling narrative throughout
1. Involve subject matter experts & other stakeholders
• discovery sessions should be a min of 1 day up to 5 days with SMEs
#futureoflearning & @savvyacademic or @DrMelisBordogna
CONDUCT A DISCOVERY & COLLABORATION SESSION(S)
2. Analysis to Determine
where learners are making real-world errors
why learners are making these mistakes
what behaviours need to be changed to avoid these errors
what are the metrics needed to demonstrate the impact on the business
what resources can assist learners to navigate the optimal path
#futureoflearning & @savvyacademic or @DrMelisBordogna
CONDUCT A DISCOVERY & COLLABORATION SESSION(S)
3. Collaborate to Build
what realistic scenarios ‘look like’ [contextualization]
what are descriptions of successful and fail behaviours
what are indicators of an ‘on par’ or ‘optimal’ response/outcomes
what are indicators of a ‘subpar’ or ‘sub-optimal’ response/outcome
what are indicators of ‘non par’ or ‘non-optimal’ response/outcome
#futureoflearning & @savvyacademic or @DrMelisBordogna
CONDUCT A DISCOVERY & COLLABORATION SESSION(S)
SCENARIO 1 BACKGROUND: The new instructional designer has been tasked with creating scenario-based
eLearning about the organisation’s new ethics practices. Help the new ID navigate the scenario-building
process. The new ID seeks advice along the way from an experienced L&D trainer as well as from the
organisation’s HR manager.
Challenge Choices Consequences Conclusion Next Steps
INSERT FIRST
PROBLEM/ISSUE:
Advisor #1
comment:
Advisor #2
comment:
On par/ Optimal
Subpar/Sub-
optimal
Non par/Non-
optimal
BE SURE to reflect on the appropriateness of the questions in relation to the scenario
CONDUCT A DISCOVERY & COLLABORATION SESSION(S)
Screens devoted
• a brief situational description,
• the posing of a decision problem,
• an opportunity to consult ‘advisors’ [optional]
• and a request for the learner to select a behavior that represents the best course of action
#futureoflearning & @savvyacademic or @DrMelisBordogna
THE BUILD
Storyboarding
Storytelling & Narrative Ingredients
Authentic storyline (aka a plot)
Credible characters
A twist or motivator
Challenge
Emotional dimension
High points
Resolution
#futureoflearning & @savvyacademic or @DrMelisBordogna
THE BUILD
Make it Adaptive
• Pre-testing required basic knowledge
• Have learner complete prerequisite course if necessary
• Scenarios can be standalone OR integrate using various interconnected decision-points
TAKING IT TO THE NEXT LEVEL
Introduction Scenario: A customer enter the golf club to become a member.
On-Par Response Subpar Response Non-Par Response
Choices Good afternoon, my name is Jane.
What brings you to ABC Golf Club
today? (smile, friendly)
Hi, I'm Jane. How can I help
you? (smiling, friendly)
Hi, how can I help you?
Consequences Hi, I'm Amanda. I would like to
become a member.
Hi, I'm Amanda. I would
like to become a member.
I would like to become a
member.
Feedback to
Learner
This area can be coded to match the
outcomes (skills identified in the
learning outcomes)
Choices Great Amanda, I can help you with
that! Are you new to the area?
Great, I can help you with
that. Are you new to the
area?
Cool, I can do that.
Consequences We have just moved here from
Melbourne because of work.
Yes, we just moved here. Ok, great. Will this take
long? I have some other
jobs to do since we just
moved here and just need
to grab a bite of lunch.
Feedback to
Learner
#futureoflearning & @savvyacademic or @DrMelisBordogna
ADVISORS BUILD EXAMPLE
The Characters
Source: http://bit.ly/2l5T4k7
#futureoflearning & @savvyacademic or @DrMelisBordogna
ADVISORS BUILD EXAMPLE
The Advisors
The Objective
Source: http://bit.ly/2l5T4k7
#futureoflearning & @savvyacademic or @DrMelisBordogna
ADVISORS BUILD EXAMPLE
The Scenario Unfolds
Source: http://bit.ly/2l5T4k7
#futureoflearning & @savvyacademic or @DrMelisBordogna
ADVISORS BUILD EXAMPLE
A Choice is Made & Consequences Transpire
Source: http://bit.ly/2l5T4k7
Focus on designing the Experience
Create the conditions for Intrinsic Motivation to be ignite and emerge
Collaborate closely with SMEs
Be meticulous—be sure the questions and responses match the goal
Have some fun & get creative!
IN SUMMARY
“All you can do, like a farmer,
is create the conditions under
which they [the learners] will
begin to flourish.”
― Sir Ken Robinson
@DrMelisBordogna
Dr. Melissa A Bordogna
LET’S CONNECT!
GEdNeT – Full service L&D consulting, design & development
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The Savvy Academic – Professional Development for Learning Professionals
www.thesavvyacademic.com
Katalysis X – The Future of Work thought leadership and professional
development www.katalysisx.com
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