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Jaakko Kaivonen, Managing Director KONE Scandinavia October 2016

IBM BC2016 - KONE - Strategisk transformation utifrån kunden

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Page 1: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

Jaakko Kaivonen, Managing Director KONE ScandinaviaOctober 2016

Page 2: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

KONE in briefOne of the global leaders in the elevator and escalator industry

Founded in Finland in 1910 Net sales EUR 8.6 billion Almost 50,000 employees Serve more than 400,000 customers

across the globe Impressive track record in

industry innovations Over 3 000 patents In 2016, Forbes has ranked KONE

among the most innovative companies in the world (#56)

Page 3: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

Number of people living in urban areas world-wide is expected to reach five billion by 2030

May 2, 20233

1950 1960 1970 1980 1990 2000 2010 2020 2030 2040 2050

Global population growth, billions of people

Rural Urban

3.64.3

5.0 5.6 6.3

3.43.4

3.33.2

3.17.0

7.7

8.38.8

9.4

Source: U.N. World Urbanization Prospects 2011 revision

Page 4: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

Needs for sustainable and smart urban living

Affordable, accessible vertical housing

Safe, reliable, efficient infrastructure

Improving living standards and convenience

Eco-efficiency and sustainability

Growing building intelligence

Well being and happiness

May 2, 20234

WE ADDRESS THESE NEEDS TO CREATE MORE VALUE

Page 5: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

KONE Profile 2016 | Confidential | © KONE Corporation

KONE’s equipment moves over 1 billion users each day, with over 1 million elevators and escalators in our service base.

Page 6: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

May 2, 2023 KONE Profile 2016 | Confidential | © KONE Corporation6

At KONE, ourmission is toimprove the flowof urban lifeWe understand People Flow in and between buildings, making people’s journeys safe, convenient and reliable.

We make cities better places to live.

OUR MISSION

Page 7: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

May 2, 20237

Page 8: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

May 2, 2023 KONE Profile 2016 | Confidential | © KONE Corporation8

Data storage and integration

Everything becomes mobile and connected

Customers have full real-time transparency

Users demand increased convenience, efficiency and enjoyment in People Flow

New ”ecosystems” emerging around smart buildings and cities

Cloud

Connectivity

Sensors

Mobility

Analytics

Digitalization is accelerating in the elevator and escalator industry

Page 9: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

May 2, 20239 KONE Profile 2016 | Confidential | © KONE Corporation

What does this mean for KONE and IBM?

Page 10: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

Field operations productivity

Sales management efficiency New business modelsNew services

and solutions

Productivity Growth

Key themes of our cooperation

Enhance maintenance business through remote monitoring

Provide seamless integration to smart buildings

Develop and incorporate Advanced data analytics

Facilitate the development of new services and solutions

Execute joint Go-to-Market initiatives

Support KONE ecosystem, developer and start-up cooperation

Page 11: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

05/02/2023 Confidential | © KONE Corporation11

With this approach, we can better predict equipment needs and respond at the right time.

Advanced analytics to enable new services and new experiences for KONE's customers.

This will improve the customer experience and value by increasing transparency, availability and reliability.

A new customer experience based on data driven services

Page 12: IBM BC2016 - KONE - Strategisk transformation utifrån kunden

May 2, 202312 KONE Profile 2016 | Confidential | © KONE Corporation