Group Interaction Patterns - The Keys for Highly Productive Teams -- Global Scrum Gathering PHX 2015

Michael R WolfGroup Interaction Patterns

The keys for highly productive teamsTuesday, May 5; 10:45 - 11:30; Salt River 3

Group InteractionPatternsThe keys for Highly Productive Teams

Michael R. Wolf

M i c h a e l R Wo l f @ a t t . n e t

@LearningWolf

206-679-7941

LinkedIn.com/in/MRWolf

All Mammals Learn by Playing

Impromptu Networking

• Find a discussion partner!!!

• Trade roles as speaker and listener:-Describe a recent

meeting, either awful or awesome.

-What do you hope to get from this session?

Group InteractionPatternsThe keys for Highly Productive Teams

Michael R. Wolf

M i c h a e l R Wo l f @ a t t . n e t

@LearningWolf

206-679-7941

LinkedIn.com/in/MRWolf

Bring life to meetings and other gatherings

Including and unleashing everyone

visualize learn improve

All live in greatness


Liberating Structures

http://www.liberatingstructures.com/

Distilled from…

Agenda Impromptu Networking (LS)

Introduction

Core Protocols (CP)

Check-in Protocol

Check-out Protocol

“Law of Two Feet” (from Open Space Technology)

Liberating Structures (LS)

“Big-5”

1-2-4-All

Celebrity Interview

TRIZ

Personal Kanban (PK)

Every meeting, a Kanban project

Group Works Card Deck (GW)

Closing

The Perfection Game (CP)

1-2-4-All Take-Aways (LS)

Civic Engagement

Pete Peterson NCDD (National Coalition for Dialog and Deliberation)

Seattle 2012 Biennial Conference

http://ncdd.org/10232 Amazing 17 minute plenary speech

“Two minutes ranting into a microphone does not constitute public engagement”

Employee Engagement “U.S. Employee Engagement Reaches Three-Year High”

- March 9, 2015- http://www.gallup.com/poll/181895/employee-engagement-reaches-three-year-high.aspx

- 35% -- Managers

- […]

- 25% -- Transportation & Manufacturing

- 15% -- actively disengaged (i.e. resisting group goals)

Given 10 employees:1. Engaged

2. Engaged

3. Engaged

4. Coasting

5. Coasting

6. Coasting

7. Coasting

8. Coasting

9. Resisting

10. Resisting

Employee Engagement Bob Kelleher -- https://www.youtube.com/watch?v=y4nwoZ02AJM

Employee Engagement – Paddlers

Employee Engagement – Passengers

Employee Engagement – Active Disruptors

Employee Engagement – Who’s Sinking Your Boat?

Employee Meetings “America Meets A Lot”

http://attentiv.com/america-meets-a-lot/

- $745 Billion / year

- 4.6% of GDP ($16T/year)

- $338 salary cost / meeting

- 11,000,000 meetings / work day

- 200 work days / year

Teasers today…

Flight of beers Speed Dating

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What processes are better?

1. The Core Protocols

- “Live in Greatness”

- “create a kinder, gentler world”

2. Liberating Structures

- “… the practices [we] have all learned are neither adapted to today’s realities nor designed to achieve the ideals…”

3. Personal Kanban

- “Visualize your work. Limit your Work In Progress”

4. Group Works Card Deck (Group Pattern Language Project)

- “Good process builds strong communities.”

- “Our work is an act of love in service to the world”.


Introduction

Core Protocols (CP)

Check-in Protocol

Check-out Protocol



“Big-5”

1-2-4-All

Celebrity Interview

TRIZ




Closing



ALL LIVE IN GREATNESS.

Core Protocols (CP)

CP – Core Protocols

Jim & Michelle McCarthy

Collected, refined, codified

16+ years’ teamwork laboratory (bootcamp)

Core Commitments (10)1. I commit to engage when present.

2. I will seek to perceive more than I seek to be perceived.

3. I will use teams, especially when undertaking difficult tasks.

…

11. I will never do anything dumb on purpose.

11 Core Protocols (Structured Conversations)

1 & 2. Pass (Unpass)

3. Check In

4. Check Out

5. Ask For Help

6. Protocol Check

7. Intention Check

8. Decider

9. Resolution

10. Personal Alignment

11. Investigate

Check-In Protocol

I say “I feel ___”

- Mad

- Sad

- Glad

- Afraid

(Optional) Brief explanation

I say “I’m in”

Team says “Welcome”

•Begin a meeting

•Create relatedness

Check Out Protocol

I say “I’m checking out”


“If at any time during our time together you find yourself in any situation

where you are neither learning nor contributing,

use your two feet, go someplace else.”


Introduction

Core Protocols (CP)

Check-in Protocol

Check-out Protocol



“Big-5”

1-2-4-All

Celebrity Interview

TRIZ




Closing



INCLUDING AND UNLEASHING EVERYONE



“Including and unleashing everyone”

33 liberating structures, each includes

- What is made possible?

- Micro structures & Design Elements => Min Specs

1. A structuring invitation

2. How the space is arranged and what materials are needed

3. How participation is distributed

4. How groups are configures

5. A sequence of steps and time allocation

Keith McCandless & Henri Lipmanowicz

What is made possible with Liberating Structures? Impromptu Networking – tap a deep well of curiosity and talent

1-2-4-All – immediately include everyone regardless of how large the group is

Nine Whys – rapidly clarify (for individuals and group) work’s importance

25/10 Crowd Sourcing – generate and sort ideas in large crowd

Celebrity Interview – connect with leader as person. Enliven narrative.

Drawing Together – access hidden knowledge, feelings, non-verbal patterns

Micro Structures (A.K.A. Design Elements)

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“Big-5” Patterns of Group Interaction

1. Presentation

2. Managed Discussion

3. Status Report

4. Open Discussion

5. Brainstorm

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Presentation(A “Big-5” Pattern)

What is made possible?

- Distribute 1 person’s ideas broadly to large group of listeners

Micro Structures

1. Make an Invitation

- Would you please sit down, shut up and listen to me?

2. Distribute Participation

- I speak

- You listen. (Silently)

3. Configure Groups

- 1 speaker

- Everyone else is audience, a collection of unrelated singletons

4. Arrange Space

- Speaker – lights, lectern, elevated stage, microphone

- Audience – dark, face-front

5. Sequence & Allocate Time

- Speaker speaks without interruption

- Possible (perfunctory) Q&A at end, time permitting

Celebrity Interview (LS)+ Future Past Tense+ Drawing Together (LS)+ Shift & Share (LS)

Brainstorming(A “Big-5” Pattern)


- Idea generation

Micro Structures

1. Make an Invitation

2. Distribute Participation

3. Configure Groups

4. Arrange Space

5. Sequence & Allocate Time

1-2-4-All(from LS)


- Generate Ideas: more, better, faster

- Immediately include everyone as active participant

- Sift & Refine ideas

- Participant Involvement and Idea Ownership

Make an Invitation

- What practices enhance Group Work? Distribute Participation

- I will be timekeeper, facilitator

- You will think, write, listen, share and refine

Configure Groups

- Group of 1 – think & write

- Group of 2 – listen & share

- Group of 4 – listen & refine

- All - facilitated – collect & display

Arrange Space

- Face-to-face. Knee-to-knee. Groups of 4.

- Disregard “Space Police”

Sequence & Allocate Time

- Listen for sound and directions

TRIZ(from LS)

Make an Invitation

- What can we do to reliably get the worst result imaginable?

- How does this compare with current procedures?

- What can we stop doing? Distribute Participation

- <As in 1-2-4-All>

Configure Groups

- <As in 1-2-4-All>

Arrange Space

- <As in 1-2-4-All>

Sequence & Allocate Time

- <As in 1-2-4-All>


Introduction

Core Protocols (CP)

Check-in Protocol

Check-out Protocol



“Big-5”

1-2-4-All

Celebrity Interview

TRIZ




Closing



VISUALIZE LEARN IMPROVE



Authors: Jim Benson & Tonianne DeMaria Barry

Two simple, main points (printed on alternate pages)

- Visualize your work

- Limit your WIP (Work In Progress)

Jim co-founded Seattle Lean Coffee approx. 2010

Kaizen Camp also founded by Jim and Tonianne

- “Discussing the Future of Work”

- Seattle origins: Lean Camp 2011, Kaizen Camp 2012 & beyond

- North America: NYC, SoCal, Boulder, DC, Atlanta, San Francisco, and Boston

- Beyond: Tel Aviv, London, Berlin, and Australia

Every meeting aKanban (from PK)

Very Simple Every meeting starts with a purpose

No meeting starts with an agenda

Everyone creates agenda items

- Written on stickies

- Placed in “Backlog”

Every item is briefly introduced

Everyone distributes 2-4 votes across all items

Voila! A prioritized backlog. Timely. Relevant.

Work commences as item moves from “Backlog” to “WIP”

Limit WIP (Work in Progress)

Move item to “Done” when finished

- … or time box is exceeded

- … with consensus on extensions

- Happy Dance! Celebrate!

•Delay management (FKA procrastination)

•JIT Planning – Last responsible moment

•Values all participants insights

•Engages all participants

Every meeting is a Kanban. Yes, every meeting. Really. EVERY meeting.

Lean Coffee (See: LeanCoffee.org)

Business

- 1-on-1 meetings with Supervisor

- Status meetings (until replaced by task board)

Civic

- Seattle Neighborhood Greenways

- St Luke’s Urban Garden (SLUG)

- Ballard Urban Gardeners (BUG)

Personal

- Regular “Wolf meetings”

- One-off projects (i.e. IRS audit, yearly taxes, weekend getaway)

Kanban Board

LeanKit.com

Seattle Lean Coffee

Kanban for Weekly “Wolf Meetings” & Special Tax Project

Kanban board for Michael - Old

Kanban board for Michael - New

Coming from Wolf Enterprises Kanban R&D…• Tablet form-factor UI

• Easy upload/download

• Light weight

• Portable

• Front & back lit

• Solar, AC, DC, Candle, &c

• 0% opacity

• Landscape & Portrait

• Doubles as book holder and paper weight

…trend setting• Double sided

• Ambidextrous

… multiple after-market styli• Color

• Width

• Line pattern

• Shapes

• Very extensible

… human-tool interface• Tactile

• Digital

• Intuitive

• Extensible

Kanban board in ScrumMaster class

Event Planning Board at Kaizen Camp


Introduction

Core Protocols (CP)

Check-in Protocol

Check-out Protocol



“Big-5”

1-2-4-All

Celebrity Interview

TRIZ



Group Works Card Deck (& Group Works Pattern Language Project)

Closing




Group Works Card Deck& Group Works Pattern Language Project (GW)


“A pattern language for bringing life to meetings and other gatherings”

3 years of design, writing, and layout from “core team”

Each of 91 Cards in 9 Categories has:

- Title

- Image

- Heart

- Related cards

- Category glyph

First printing 4Q2011

“Steward Circle” is getting wisdom out to users, and also listening to how they’re being used

Common uses

- Pre-event planning & Post-event evaluation

- Individual & Team skill development

- Breaking out of a fixed mindset

Core team: Tree Bressen, Dave Pollard, Sue Woehrlin

Needs “stewards” and early adopters. (Contact me!)

Group Works Card Deck Support your process

- group convenor,

- planner,

- facilitator, or

- participant

Years in the making

Collected from best meetings

Design Pattern -> “Things that work in groups…”

… across size

… across context

What you get… 91 Full color cards

… a few blank cards

A 5-panel “key” to categories

A history and selected uses

Online list of games, & activities

The whole deck

Group Works Card Deck Categories

1. Intent – Why are we here? What are we aiming to accomplish?

2. Context – Circumstances of place and culture.

3. Relationship – Connection with others. Emotional needs.

4. Flow – Rhythm, energy, pacing.

5. Creativity - Multiple intelligences and a variety of modes.

6. Perspective – Watch, understand, and appreciate divergent viewpoints.

7. Modeling – Enable personal and collective self-management

8. Inquiry & Synthesis – Gather, explore. Create shared meaning, consensus.

9. Faith - Trusting the mystery, synergy, and ineffable, complex magic of emergence.

Streams of Use Learning & Assessment

Planning

Mid-stream guidance

Debrief & Reflection (A.K.A. Retrospective)

Personal Development

Planning – Personal/Team Goals from Core Values

Case Study(from

GW)

Situation

- Regular meeting felt like it was getting in a rut. Power dynamics of de-facto leader seemed to be excluding perspectives. I saw opportunity for group as training lab to gain experience at facilitating, not merely content.

Experiments

- Facilitate input from quieter participants

- Balance the interruption dynamic

- One-on-one discussion about group/individual values

Group Work Cards (examples for case study)


Introduction

Core Protocols (CP)

Check-in Protocol

Check-out Protocol



“Big-5”

1-2-4-All

Celebrity Interview

TRIZ




Closing



Perfection Game

(from CP)

Perfectee:

- Presents an object (or act/performance) for perfection

Perfector:

- “On a scale of 1 to 10, I rate object (or act) as N based on how much value I can add.”

- “What I liked about object (or act) was…”

- “To make it a 10, you would have to do …”.•Aggregate best ideas

•Improve something you’ve created

Closing (FKA Take-aways)

1-2-4-All

- What is your biggest take away?

Get Involved… Liberating Structures

- Immersion Workshop Series (Seattle & World)

- User Groups (Seattle & World)

Group Works Card Deck

- Early Adopters’ sessions (like this one)

- Workshops (mainly West Coast, but ready to leap)

Personal Kanban

- Periodic seminars around Seattle, U.S., and World

- Kaizen Camp – U.S. and beyond

The Core Protocols

- “The Booted” on FaceBook

Open Space Technology

- Look for *Camp (i.e Kaizen Camp, Info Camp, Product Camp…)

NCDD (National Council for Dialogue & Deliberation)

- National gathering in even years (2012 – Seattle WA; 2014 – Reston VA)

Benediction We are the 1-in-3

- The “Engaged”.

- “The Booted”

- Creating a new world – a better future

- At work

- In our communities, circles, tribes and faith groups

- With our families

This work happens in meetings (and other group work)

Do something great in the world! Have great meetings!

LS - Including and unleashing everyone

GW - Bring life to meetings and other gatherings

CP - All live in greatness

PK - Visualize. Learn. Improve.

Be amazing!

LOL Cats!?

We don’t need no stinkin’ LOL cats. Here’s a snow pack Wolf!

About…

Michael R. Wolf

[email protected] 206-679-7941 @LearningWolf

LS - Liberating StructuresLiberatingStructures.org

GW - Group Works Card DeckGroupWorksDeck.org

CP – Core ProtocolsLiveInGreatness.com

PK - Personal KanbanPersonalKanban.com


Including and unleashing everyone

visualize learn improve

All live in greatness


Presentations & Public Speaking

Group Interaction Patterns - The Keys for Highly Productive Teams -- Global Scrum Gathering PHX 2015