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Four Patterns of Communication in Stressful Situations
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Professional Environment
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Who is Who
Blamer Fighting is the best defenseBlame to be considered powerful
PlacaterPeople show mercy to a
suffering manHumble
yourself, so others don’t
become angry
ComputerSpeaking is the best protection Say the right words, make
good impression, be
don't react
DistractorNothing can be
done with a fool
Pretend that everything is fine and you have no idea what is going
on
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Information Radar
I
You
Content
You
I
Content
Content
You
I I
You
Content
Blamer
ComputerDistractor
Placater
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Patterns Origin
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Stress Ballet
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Way Out
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