Farewell Break-fix - Introducing Intelligent Engineering Services

0 Copyright 2016 FUJITSU

Fujitsu Forum 2016

#FujitsuForum


Introducing

Carla Hall

Head of TMS Offerings EMIEA

Martin Smithen

Global TMS Offering Development

Doug Baker

Head of IT McDonald’s UK


Becoming a Human Centric, Digital World

Insight Driven

User Interface

Fast

Outcome Focused



Businesses need to change…


We are building User Experiences with Customers

Always On Service

CARE Support

Crew Self Service Systems AR Assisted Diagnosis

Operational Dashboards

Device ‘state’ monitor for: PoS and other devices

Predictive Service Technology

Data Analytics Platform

Preventative Maintenance Response

Automation

Machine Data Incident Data Repair Data Transaction Data



The increasing role of technology in McDonald’s


What’s your image of McDonald’s?


Or is it this?


What does that mean for IT?


What does that mean for our customers?


What does that mean for our consumers?


Two not one…


Delivering intelligently, fast

Always On Service

Minimized Disruption

Ability to Operate

End-to-End Ownership

Insight Driven Demand Reduction

Informed and Enabled Staff

Automated Enable me

to fix it

Proactive

Stop it failing again

Informed

Fix it and keep me informed

Predictive Fix it before

it fails

Intelligent Support



Changing the model

Rapid Visualization

Data Analytics Platform

Insight Preventative Support

Business Aligned Support

External Data (E.g. Weather)

External Data (E.g. Customer Data)

Machine Data Incident Data Repair Data Transaction Data


Action and

Collaboration


Delivering benefits

Automated More efficient incident management reduced costs in one retailer by over 15%

Predictive Increased a bank’s ATM uptime through replacement of motherboards based on future failures

Proactive 20% reduction in call volume through adoption of our CARE

service


Informed


Presentations & Public Speaking

Farewell Break-fix - Introducing Intelligent Engineering Services