Group members

InamullahMasaud khan

AbdullahNaveed ahmadSher ali khan

Emotional Intelligence

Emotional intelligence involves the “abilities to perceive, appraise, and express emotion; to access

and/or generate feelings when they facilitate thought; to understand emotion and emotional

knowledge; and to regulate emotions to promote emotional and intellectual growth”

- Mayer & Salovey (1997)

Emotions read in the face

Identify emotions

• Identify how you feel• Identify how others feel• Sense emotions in music• Sense emotions in art• Detect real vs fake emotions.

Understand Emotions

• Recognizes what events are likely to trigger different emotions

• Knows that emotions can combine to form complex blends of feelings

• Realizes that emotions can progress over time and transition from one to another

• Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings

Manage Emotions

• Stay open to feelings• Blend emotions with thinking• Reflectively monitor emotions

Leveraging Emotional Intelligence in the Workplace

• We will identify how to leverage emotional intelligence – Focus on developing key skills, including:• Self-awareness to assess your emotions and its impact• Self-motivation a desire to achieve success• Self-regulation to establish self control• Empathy to understand the feelings of others• Relationship skills to apply the above in social

situations

The significance of EI• Increasingly we are working in organizations with

different – Cultures, genders, generations, geographical locations,

work pressures• EI can assist us in our work and personal

environments• How can EI benefit you?

Contttt...............

• Think before you speak • Develop meaningful long lasting relationships • Understand others • Enable others to become more productive • Improve your communication style• Be proactive with situations that create

conflict

To develop emotional intelligence, you learn by doing

– Motivation to learn or to change– Consistent practice of new behaviours– Seek feedback on behaviour

• Develop a plan– Identify where you are now– Identify where you want to be– How will I get there?– What do I expect to see when I am there?– Practise a new skill repeatedly, until it becomes a habit

Human relations skills are important at all levels of activity.

1. At the lowest level, operations, technical skills and hr skills are nearly equal with conceptual skills the least important.2. At the middle level, middle management, hr skills are the most critical with more emphasis on both technical and conceptual skills.3. At the highest level, top management, conceptual skills and hr skills are both equally important with technical skills the least important.

Intrapersonal Competencies

• Self-awareness– Means really knowing yourself (the good, the bad, and the

ugly• Managing your emotions – Experiences counts– Having the right skill set

• Motivating yourself– What has and has not worked in the past?– What haven’t you tried?

© 2003 CDHS/Research Foundation of SUNY/BSC

Questions?

© 2003 CDHS/Research Foundation of SUNY/BSC

Thank You!!