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;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ ;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ kfNkf kfNkf

CRM introduction in Nepali

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Page 1: CRM  introduction in Nepali

;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ kfNkf;fd'bflos /]l8of] dbgkf]v/f -;f/]d_ kfNkf

Page 2: CRM  introduction in Nepali

k[i6e"ld k[i6e"ld ““;"rgf zlQm xf];"rgf zlQm xf]””

cfˆg} kx'Frdf ;fd'bflos ;~rf/sf] cfjZostf dxz'; – @)cfˆg} kx'Frdf ;fd'bflos ;~rf/sf] cfjZostf dxz'; – @)%@ .%@ .df8L cl8of] 6fj/ @)%$ ;fndf :yfkgf eof], df8L cl8of] 6fj/ @)%$ ;fndf :yfkgf eof], h;nfO{ dlxnfx?n] & uflj;df s]Gb|Lt u/L ;~rfng u/] . h;nfO{ dlxnfx?n] & uflj;df s]Gb|Lt u/L ;~rfng u/] . ;f/]d df8L cl8of] 6fj/sf] ljsl;t ?k xf] .;f/]d df8L cl8of] 6fj/sf] ljsl;t ?k xf] . ;f/]d blIf0f Plzofsf] klxnf] u|fdL0f ;fd'bflos /]l8of] ;f/]d blIf0f Plzofsf] klxnf] u|fdL0f ;fd'bflos /]l8of] xf] . @)%% kf}if !( df Ohfht kq k|fKt u/L xf] . @)%% kf}if !( df Ohfht kq k|fKt u/L o;sf] :yfkgf ePsf] lyof] .o;sf] :yfkgf ePsf] lyof] . dbgkf]v/f gd"gf ufpF ljsf; ;ldltsf] gfddf ;f/]dsf] dbgkf]v/f gd"gf ufpF ljsf; ;ldltsf] gfddf ;f/]dsf] nfO;]G; /x]sf] 5 . /]l8of] ;efdfkm{t nfO;]G; /x]sf] 5 . /]l8of] ;efdfkm{t lgjf{lrt ;~rfns ;ldltn] o;sf] Joj:yfkg / ;~rfng ub}lgjf{lrt ;~rfns ;ldltn] o;sf] Joj:yfkg / ;~rfng ub}{ cfPsf] 5 .{ cfPsf] 5 . :yfkgfsfnLg ;dodf o'g]:sf]sf] cfly{s tyf k|:yfkgfsfnLg ;dodf o'g]:sf]sf] cfly{s tyf k|fljlws ;xof]u .fljlws ;xof]u .

Page 3: CRM  introduction in Nepali

;f/]dsf] ;]jf If]q;f/]dsf] ;]jf If]q nlIft If]qnlIft If]q

#% uflj; / ! gu/kflnsf#% uflj; / ! gu/kflnsf k|efj If]q k|efj If]q

kfNkfsf ^) uflj; / @ gu/kflnsfkfNkfsf ^) uflj; / @ gu/kflnsf k|;f/0f ;'lgg] If]q k|;f/0f ;'lgg] If]q

^ lhNnf ^ lhNnf - kfNkf, u'NdL, - kfNkf, u'NdL, c3f{vfFrL, :ofª\hf, tgx"F / c3f{vfFrL, :ofª\hf, tgx"F / kj{t cflb_kj{t cflb_

cg'dflgt ;|f]tf cg'dflgt ;|f]tf sl/j !@ nfvsl/j !@ nfv

Page 4: CRM  introduction in Nepali

;f/]dsf nlIft ;d'bfo÷cl8oG;;f/]dsf nlIft ;d'bfo÷cl8oG; ls;fg / dhb'/ ls;fg / dhb'/ ;LdfGts[t ;d'bfo ;LdfGts[t ;d'bfo dlxnf ;d"x, cfdf ;d"x dlxnf ;d"x, cfdf ;d"x ;fd'bflos pkef]Qmf ;d"xx?;fd'bflos pkef]Qmf ;d"xx? ljBfyL{, lzIfs / jf}l4s ju{ ljBfyL{, lzIfs / jf}l4s ju{ /]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x -;|f]tf /]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x -;|f]tf

Snj_Snj_ :yfgLo pBdL, pBf]uL / Joj;foL:yfgLo pBdL, pBf]uL / Joj;foL cfocfh{g / :j/f]huf/df ;+nUg JolQmx?cfocfh{g / :j/f]huf/df ;+nUg JolQmx?

Page 5: CRM  introduction in Nepali

;+u7g;+u7g /]l8of] ;ef /]l8of] ;ef ::

cfhLjg ;b:o -$))_, /]l8of] ;FuL ;d"x, cfhLjg ;b:o -$))_, /]l8of] ;FuL ;d"x, dlxnf ;~rf/ ;d"x, ufpF dlxnf ;~rf/ ;d"x, ufpF ljsf; ;ldlt, /]l8of] k|ltlglw, blnt, ljsf; ;ldlt, /]l8of] k|ltlglw, blnt, hghflt, ;LdfGts[t ;d'bfosf ;d"xhghflt, ;LdfGts[t ;d'bfosf ;d"x

/]l8of] ;~rfns ;ldlt -!%_/]l8of] ;~rfns ;ldlt -!%_ /]l8of] ;efaf6 lgjf{lrt /]l8of] ;efaf6 lgjf{lrt ;fd'bflos ;~rf/sf lj1 / ljz]if1x?;fd'bflos ;~rf/sf lj1 / ljz]if1x?

Page 6: CRM  introduction in Nepali

;d'bfosf] ;xeflutf ;d'bfosf] ;xeflutf ls;fgx?n] s[lif sfo{qmd pTkfbg ub{5g\ ls;fgx?n] s[lif sfo{qmd pTkfbg ub{5g\ z}lIfs sfo{qmd pTkfbgdf lzIfsx?sf] ;+nUgtf z}lIfs sfo{qmd pTkfbgdf lzIfsx?sf] ;+nUgtf :jf:Yo sfo{qmd lgdf{0f 8fS6/x? cfkm}n] u5{g\ :jf:Yo sfo{qmd lgdf{0f 8fS6/x? cfkm}n] u5{g\ ;d'bfosf nflu cfjZos ;"rgf u};;, cGt/f{li6«o u};; / ;/sf/L ;d'bfosf nflu cfjZos ;"rgf u};;, cGt/f{li6«o u};; / ;/sf/L

lgsfon] pknAw u/fpF5g\ lgsfon] pknAw u/fpF5g\ afnaflnsf / ljBfyL{x? afnaflnsf / ljBfyL{x? ;fd'bflos sfo{qmd pTkfbsx? :jod\;]jL ?kdf sfd u5{g\ ;fd'bflos sfo{qmd pTkfbsx? :jod\;]jL ?kdf sfd u5{g\ /]l8of] ;FuL ;d"x, dlxnf ;d"x / /]l8of] k|ltlglwx? sfo{qmd /]l8of] ;FuL ;d"x, dlxnf ;d"x / /]l8of] k|ltlglwx? sfo{qmd

ub{5g\ ub{5g\ :yfgLo o'jfx?sf] ;f+:s[lts sfo{qmd :yfgLo o'jfx?sf] ;f+:s[lts sfo{qmd :YffgLo gful/sn] rf8, kj{, d]nf / pT;jsf] j0f{g ug{ cfpF5g\:YffgLo gful/sn] rf8, kj{, d]nf / pT;jsf] j0f{g ug{ cfpF5g\ dlxnf, ckfË, blnt, ;LdfGts[t ;d'bfo dlxnf, ckfË, blnt, ;LdfGts[t ;d'bfo /fhgLlts g]tf / ;fdflhs sfo{stf{x? /fhgLlts g]tf / ;fdflhs sfo{stf{x?

Page 7: CRM  introduction in Nepali

sfo{qmdsf] ljifoj:t'sfo{qmdsf] ljifoj:t'306f306f

k|ltzt k|ltzt ;dfrf/ / ;"rgfd"ns ;dfrf/ / ;"rgfd"ns #*=%)#*=%)

##=)*##=)* lzIffk|b lzIffk|b #&=!%#&=!% #!#!

=(@=(@ dgf]/~hgfTdsdgf]/~hgfTds $)=#% $)=#% #%#%

Page 8: CRM  introduction in Nepali

;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_

;|f]tf /x]sf] k|To]s kl/jf/af6 b}lgs d'i7Lbfg;|f]tf /x]sf] k|To]s kl/jf/af6 b}lgs d'i7Lbfg ;fd'bflos jg pkef]Qmf ;d"xn] pkef]Qmf ;/x ;fd'bflos jg pkef]Qmf ;d"xn] pkef]Qmf ;/x

bfp/fg bfp/fg cfhLjg ;b:otf jfkt z'Ns cfhLjg ;b:otf jfkt z'Ns :6]zg cWoog cjnf]sg ug]{af6 k|fKt z'Ns :6]zg cWoog cjnf]sg ug]{af6 k|fKt z'Ns ;xsfo{df pTkflbt /]l8of] sfo{qmd ;xsfo{df pTkflbt /]l8of] sfo{qmd ;f/]dsf] au}Frfdf /x]sf kmnkm"n laqmL;f/]dsf] au}Frfdf /x]sf kmnkm"n laqmL :yfgLo lkP;P -nf]ssNofsf/L lj1fkg_ :yfgLo lkP;P -nf]ssNofsf/L lj1fkg_ :yfgLo u};;, ;/sf/L lgsfo, lhlj; / uflj;sf] ;xof]u:yfgLo u};;, ;/sf/L lgsfo, lhlj; / uflj;sf] ;xof]u

Page 9: CRM  introduction in Nepali

;f/]dnfO{ ;d'bfosf] ;xof]u -;f/]dnfO{ ;d'bfosf] ;xof]u -bLuf]kg_bLuf]kg_

sfof{no ;]jf z'Ns sfof{no ;]jf z'Ns ;f+:s[lts sfo{qmd, b]p;Le}nf], PNjd ;f+:s[lts sfo{qmd, b]p;Le}nf], PNjd /]l8of] sfo{qmd cfbfgk|bfg -c? /]l8of] :6]zg_ /]l8of] sfo{qmd cfbfgk|bfg -c? /]l8of] :6]zg_ nlIft If]qdf /x]sf ;~hfnnlIft If]qdf /x]sf ;~hfn /]l8of] sfo{qmdsf] laqmL /]l8of] sfo{qmdsf] laqmL :yfgLo :jod\;]jssf] kl/rfng :yfgLo :jod\;]jssf] kl/rfng ;fem]bf/ ;+:yf ;fem]bf/ ;+:yf

Page 10: CRM  introduction in Nepali

sfo{qmdsfo{qmd;d'bfosf] cfjZostf / dfusf cfwf/df /]l8of] sfo{qmd pTkfbg / ;d'bfosf] cfjZostf / dfusf cfwf/df /]l8of] sfo{qmd pTkfbg /

k|;f/0f ul/G5 .k|;f/0f ul/G5 .

;'zf;g / kf/bzL{tf clej[l4 ug]{ sfo{qmd -sfof{no k|;'zf;g / kf/bzL{tf clej[l4 ug]{ sfo{qmd -sfof{no k|d'v, nf]stGq / ;'zf;g_d'v, nf]stGq / ;'zf;g_

cfly{s ;fdflhs ljsf; sfo{qmd cfly{s ;fdflhs ljsf; sfo{qmd o'jf / lszf]/lszf]/LnfO{ k/fdz{ lbg] sfo{qmd o'jf / lszf]/lszf]/LnfO{ k/fdz{ lbg] sfo{qmd s[lif sfo{qmd - u|fdL0f / k/Dk/fut s[ifsnfO{ nlIft_s[lif sfo{qmd - u|fdL0f / k/Dk/fut s[ifsnfO{ nlIft_ z}lIfs sfo{qmd z}lIfs sfo{qmd :jf:Yo, dft[ tyf gjlzz' :jf:Yo sfo{qmd :jf:Yo, dft[ tyf gjlzz' :jf:Yo sfo{qmd blnt ;jfn blnt ;jfn n}+lus ;jfn / dlxnf ;zQmLs/0f n}+lus ;jfn / dlxnf ;zQmLs/0f ckfËtf sfo{qmd ckfËtf sfo{qmd

Page 11: CRM  introduction in Nepali

;jn kIf;jn kIf kl/sNkgf, nIo, p2]Zo / sfo{qmddf k|i6tf kl/sNkgf, nIo, p2]Zo / sfo{qmddf k|i6tf ;d'bfosf] ;xeflutf / :jfldTj :yflkt;d'bfosf] ;xeflutf / :jfldTj :yflkt tYok/s ;"rgf, Jojxfl/s 1fg / :j:y dgf]/~hg tYok/s ;"rgf, Jojxfl/s 1fg / :j:y dgf]/~hg bf]xf]/f] ;~rf/ -/]l8of] cfkm}df Psf]xf]/f]_bf]xf]/f] ;~rf/ -/]l8of] cfkm}df Psf]xf]/f]_ /]l8of] ;FuL ;d"x / ;lqmo ;|f]tf /]l8of] ;FuL ;d"x / ;lqmo ;|f]tf ;fd'bflos ;+:yf / ;/sf/L tyf u}/;/sf/L ;fd'bflos ;+:yf / ;/sf/L tyf u}/;/sf/L

lgsfo;Fusf] ;DjGwlgsfo;Fusf] ;DjGw cgnfOg /]l8of] k|;f/0fcgnfOg /]l8of] k|;f/0f

Page 12: CRM  introduction in Nepali

;jn kIf;jn kIf :jtGq e"ldsf :jtGq e"ldsf ;d'bfosf nflu /]l8of] Ps ;xof]uL lgsfo ;d'bfosf nflu /]l8of] Ps ;xof]uL lgsfo

aGg' aGg' :yfgLo ;~hfn :yfgLo ;~hfn :jod\;]jL efjgf :jod\;]jL efjgf :yfgLo ljifoj:t' / hfu/0fd"ns sfo{qmd :yfgLo ljifoj:t' / hfu/0fd"ns sfo{qmd bIf hgzlQm bIf hgzlQm

Page 13: CRM  introduction in Nepali

sdhf]/Lsdhf]/L ahf/ /0fgLlt / lbuf] cfly{s ;|f]tsf] sdL ahf/ /0fgLlt / lbuf] cfly{s ;|f]tsf] sdL gofF k|ljlwnfO{ cfTd;fy ug{ cK7]/f] gofF k|ljlwnfO{ cfTd;fy ug{ cK7]/f] bIf hgzlQmnfO{ sfod /fVg hl6n bIf hgzlQmnfO{ sfod /fVg hl6n j]e;fO6nfO{ ;dofg's'n ljsl;t ug{ g;Sg' j]e;fO6nfO{ ;dofg's'n ljsl;t ug{ g;Sg' 6]lnkmf]g / OG6/g]6 cem} ;xh gx'g' 6]lnkmf]g / OG6/g]6 cem} ;xh gx'g'

Page 14: CRM  introduction in Nepali

cj;/ cj;/ ;d'bfo ;"rgfsf] ;|f]t / pkef]ustf{ b'a} x'g\ ;d'bfo ;"rgfsf] ;|f]t / pkef]ustf{ b'a} x'g\ ;d'bfon] :jfldTj / ;xeflutf hgfpg ;w} pT;'s x'g' ;d'bfon] :jfldTj / ;xeflutf hgfpg ;w} pT;'s x'g' ;f/]dsf] b]z ljb]zdf ljz]if klxrfg :yflkt x'g' ;f/]dsf] b]z ljb]zdf ljz]if klxrfg :yflkt x'g' klxnf] u|fdL0f / gd"gf /]l8of] klxnf] u|fdL0f / gd"gf /]l8of] lbuf] cfly{s ljsf;sf] af6f]df lx+8\g' lbuf] cfly{s ljsf;sf] af6f]df lx+8\g' ;d'bfo / /]l8of]sf aLrdf ;'b[9 / ;'dw'/ ;DaGw;d'bfo / /]l8of]sf aLrdf ;'b[9 / ;'dw'/ ;DaGw ;d'bfo l;sfO{sf] kf7zfnf ;d'bfo l;sfO{sf] kf7zfnf :yfgLo ;|f]tsf] clwstd kl/rfng :yfgLo ;|f]tsf] clwstd kl/rfng k/Dk/fut ;d'bfok/Dk/fut ;d'bfo

Page 15: CRM  introduction in Nepali

r'gf}tLr'gf}tL pbf; ;/sf/L gLlt pbf; ;/sf/L gLlt ;fd'bflos / Joj;flos /]l8of] aLr km/s Jojxf/ gx'g' ;fd'bflos / Joj;flos /]l8of] aLr km/s Jojxf/ gx'g' /]l8of] :6]zgsf aLrdf c:j:y k|lt:kwf{ /]l8of] :6]zgsf aLrdf c:j:y k|lt:kwf{ ;Lldt ahf/ ;Lldt ahf/ lgoldt / j}slNks cfDbfgLsf] ;|f]t gx'g' lgoldt / j}slNks cfDbfgLsf] ;|f]t gx'g' nf]ssNof0fsf/L / ;dfg'kflts lj1fkg gLlt nf]ssNof0fsf/L / ;dfg'kflts lj1fkg gLlt

sfof{Gjog gx'g'sfof{Gjog gx'g' bf]xf]/f] s/ k|0ffnLbf]xf]/f] s/ k|0ffnL

Page 16: CRM  introduction in Nepali

cNkljsl;t d"nssf cNkljsl;t d"nssf nflu ;fd'bflos /]l8of]sf] cfjZostf nflu ;fd'bflos /]l8of]sf] cfjZostf

ef}uf]lns cjl:ylt / kx'Frsf b[li6«n] pQd cfd;~rf/ ef}uf]lns cjl:ylt / kx'Frsf b[li6«n] pQd cfd;~rf/ dfWod dfWod

;fIf/tf b/ sdhf]/;fIf/tf b/ sdhf]/ ul/jLsf] l:ylt ul/jLsf] l:ylt u|fdL0f dfusf ljifodf /]l8of] sfo{qmd pTkfbg u|fdL0f dfusf ljifodf /]l8of] sfo{qmd pTkfbg

ug{ ;lhnf] ug{ ;lhnf] ;To, tYo / ljZj;gLo ;"rgf k|jfx ;To, tYo / ljZj;gLo ;"rgf k|jfx k/Dk/fut ;Lksf] ;+/If0f / x:tfGt/0f k/Dk/fut ;Lksf] ;+/If0f / x:tfGt/0f ;+:s[lt, efiff / z}nLx?sf] ;+/If0f;+:s[lt, efiff / z}nLx?sf] ;+/If0f nf]stGq, dfgjclwsf/ / ;'zf;g clej[l4df ;xof]unf]stGq, dfgjclwsf/ / ;'zf;g clej[l4df ;xof]u dlxnf ;zQmLs/0f, hghfltnfO{ dlxnf ;zQmLs/0f, hghfltnfO{

hfu/0f / ;LdfGts[t ;d'bfonfO{ cj;/sf] vf]hL ug{ ;xof]u hfu/0f / ;LdfGts[t ;d'bfonfO{ cj;/sf] vf]hL ug{ ;xof]u

Page 17: CRM  introduction in Nepali

TThhaannkk yyoouu ffoorr lliisstteenniinngg