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Building Highly Effective Teams

BASD, NYC, 16th May2016

Michael Nir President Sapir Consulting

All rights reserved to Sapir Consulting

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Michael Nir

• President @ Sapir Consulting US LLC

• M.Sc. Engineering, PMP®, SAFe™ accredited

• Author of 11 bestseller business books

• Global clients - telecoms, hi-tech, software

development, R&D environments and petrochemical

& infrastructure

• Integrating the hard and soft parts of Business,

Development and more

cs.com-m.nir@sapir

The Agile PMO – great results NOW

Objectives

Identify the characteristics, challenges and

opportunities of leading teams;

Define key strategies for leading effective teams;

and recognize team-member’s needs;

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It is not

Magic

We knew

IT

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We Sometimes forget

IT

What are the must haves of high performance, effective teams

PAIR DISCUSSION

Identify 3-4 must haves

based on your experience

Discuss with a partner

Reflect – how can you

measure the must haves

you’ve identified?

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The must have of highly effective teams

NINE MUST HAVES

Must-have #1: Develop clear goals and plans

Must-have #2: Effective communication

Must-have #3: Improve and maintain positive relationships among members

Must-have #4: Clarify roles and responsibilities

Must-have #5: Enhance mutual trust

Must-have #6: Solve problems and make effective decisions

Must-have #7: Value and promote diversity

Must-have #8: Successfully manage conflict

Must-have #9: Provide development opportunities and recognition

Develop Clear Goals and Plans

MUST HAVE #1

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Develop Clear Goals and Plans

MUST HAVE #1

Remember, people need goals to align themselves with and to give them a sense of direction

Effective Communication

MUST HAVE #2

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Effective Communication

Regular, transparent,

focused and related

to team goals

MUST HAVE #2

Improve and Maintain Positive Relationships Among Members

MUST HAVE #3

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Improve and Maintain Positive Relationships Among Members

MUST HAVE #3

Trust your intuition

Observe physical gestures

The out affects the in as much as the in

affects the out

Improve and Maintain Positive Relationships Among Members

MUST HAVE #3

“People will forget what you said,

people will forget what you did, but

people will never forget how you

made them feel.”

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Clarify Roles and Responsibilities

MUST HAVE #4

Clarify Roles and Responsibilities

MUST HAVE #4

Often, especially in virtual teams

interactions, we fail to clearly

specify roles and responsibilities

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Enhance Mutual Trust

MUST HAVE #5

Number one answer from

workshop participants

How does trust look?

Take a minute to draw

TRUST

Observe the LABEL

Enhance Mutual Trust

MUST HAVE #5

Trust is crucial for a highly effective teams

We need to look beyond the label

Identify behaviors that exhibit trust

Some increase trust some decrease, what are

they?

These are conduct indicators, measure them!

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Solve Problems and Make Effective Decisions

MUST HAVE #6

Solve Problems and Make Effective Decisions

MUST HAVE #6

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Solve Problems and Make Effective Decisions

MUST HAVE #6

It is easier to avoid pitfalls in decision

making when there is clear and

established process to follow

Solve Problems and Make Effective Decisions

MUST HAVE #6

1. Recognize the problem

2. Define the problem

3. Gather information

4. Develop alternative solutions

5. Select the BEST alternative

6. Implement the BEST alternative

7. Evaluate the outcome

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Value and Promote Diversity

MUST HAVE #7

Value and Promote Diversity

MUST HAVE #7

Team members are productive when

empowered to use their strengths:

Cultural

Gender

Age

Experience

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Successfully Manage conflict

MUST HAVE #8

Successfully Manage conflict

MUST HAVE #8

Key is to look beyond

positions – into

interests

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Provide Development Opportunities and Recognition

MUST HAVE #9

Positive Negative

Addition Positive Reinforcement Pleasurable and increases probability of repeat behaviour

Punishment Unpleasant leading to a decrease in repeat behaviour

Subtraction Extinction Avoidance of an unpleasant stimulus increases the likelihood of repeat behaviour

Negative Reinforcement Removal of a pleasant stimulus decreases the likelihood of repeat behaviour

Provide Development Opportunities and Recognition

MUST HAVE #9

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Provide Development Opportunities and Recognition

MUST HAVE #9

The vicious feedback cycle –

our experience contradicts the

theory

Provide Development Opportunities and Recognition

MUST HAVE #9

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Genuine feedback – constructive and relevant

MUST HAVE #9

Positive Negative

Addition Positive Reinforcement Pleasurable and increases probability of repeat behaviour

Punishment Unpleasant leading to a decrease in repeat behaviour

Subtraction Extinction Avoidance of an unpleasant stimulus increases the likelihood of repeat behaviour

Negative Reinforcement Removal of a pleasant stimulus decreases the likelihood of repeat behaviour

What are the must haves of high performance, effective teams

PAIR DISCUSSION

Reflect with a partner: the

nine must haves

How do they compare

with your list?

Identify 2-3 actionable

items as take aways

Start TODAY

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The must have of highly effective teams

NINE MUST HAVES

Must-have #1: Develop clear goals and plans

Must-have #2: Effective communication

Must-have #3: Improve and maintain positive relationships among members

Must-have #4: Clarify roles and responsibilities

Must-have #5: Enhance mutual trust

Must-have #6: Solve problems and make effective decisions

Must-have #7: Value and promote diversity

Must-have #8: Successfully manage conflict

Must-have #9: Provide development opportunities and recognition

Thank you!

I wish you success in Building

and leading your highly

effective teams

cs.com-m.nir@sapir

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